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Job Title: Customer Care Coordinator Company Overview: Join the dynamic team a leading construction outfit dedicated to delivering exceptional quality and service to our clients. With a commitment to excellence and a passion for innovation, we take pride in our projects and value our relationships with our customers. Position Overview: We are seeking a highly organized and customer-focused individual to join us as a Customer Care Coordinator. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and efficiently. You will play a crucial role in maintaining positive relationships and exceeding customer expectations throughout the construction process. Key Responsibilities: 1. Act as the main point of contact for customer inquiries, concerns, and requests. 2. Coordinate communication between clients, project managers, and construction teams to ensure timely resolution of issues. 3. Proactively address customer needs and concerns to ensure a positive experience throughout the construction process. 4. Schedule and coordinate appointments, site visits, and meetings with clients as needed. 5. Maintain accurate records of customer interactions and transactions using our CRM system. 6. Collaborate with internal teams to implement improvements to our customer care processes and procedures. 7. Provide regular updates to clients on the status of their projects and address any questions or ...

Customer Care Coordinator

Seeking a Care Coordinator Role? Speak With AYG Care Today!
Location: Ealing
Salary: £23,000 - £26,000 per annum
Hours: Full-time, Monday to Friday 08:30 - 17:00 + Out of hours one week per month (additional payment of £200 per week of on-call)
Contract Type: Permanent
About the Role:
We are currently recruiting a Care Coordinator on behalf of our client, based in Ealing. In this role, you'll play a vital part in ensuring that customers receive top-quality care and support in the comfort of their own homes. Your exceptional organisational and communication skills will be key in effectively coordinating our care assistants.
Key Responsibilities:
- Coordinate care assistants to ensure timely and safe delivery of care to customers.
- Manage customer referrals and process changes to care needs.
- Schedule care assistants according to customer preferences and availability.
- Arrange cover for staff absences and holidays.
- Maintain accurate records and ensure confidentiality of customer information.
- Liaise with other health and social care professionals to deliver high-quality homecare services.
- Adhere to company policies and procedures at all times.
Requirements:
- Experience in domiciliary care for at least 2 years.
- Coordinating experience is preferred.
Role Specification:
Essential Criteria:
- Compassionate and caring attitude towards those in need of support.
- Excellent time management skills and reliability.
- Strong problem-...

Domiciliary Care Coordinator

£22,800 per annum | Full Time | Monday to Friday | Driving Licence Required | On-Call Duties A leading care provider in the Liverpool area is looking to recruit a Care Coordinator to join their rapidly expanding team, on a full-time permanent basis. About the Care Coordinator role and what the client is offering: A competitive annual salary of £22,800
A permanent, full-time contract
Working Monday to Friday 9am to 5pm, with additional on-call duties
Bank holidays &amp; 22 days holiday, which increase to 25 days after 3 years' service
Occupational maternity pay, adoption pay &amp; paternity pay
Occupational sick pay and death in service payment
All the above subject to terms and conditionsAs a Care Coordinator you will support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field-based elements of the role you must be a driver with your own vehicle. What we're looking for in a Care Coordinator: Experience of delivering and managing care support services
A good understanding of principles of good care
Be able to prioritise, especially under pressure
Excellent communication, organisational, interpersonal and time-management skills If you would like to apply now, please follow the lin...

Care Coordinator

Care Coordinator
Skelmersdale
Salary £22,800 + excellent benefits package
Driving licence is required
Monday to Friday 9am - 5pm with additional on call duties on a rota basis What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator, every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll do
The role of the Care Coordinator is to support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field based elements of the role you must be a driver with your own vehicle. What you’ll get
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We’ll reward you with a benefits package that includes wellbeing resources, financial advic...

Job Title: Complex Care Coordinator
Location: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based)
Hours of work: Predominantly Monday to Friday with some flexibility for weekend shared on call
Salary: £25000 to £27000 *** Full UK driving licence, own vehicle and flexibility to travel is ESSENTIAL*** Your new company:
In partnership with an established provider of community care and support for clients with medium to complex care needs, I am seeking a competent, compassionate, and driven COMPLEX CARE COORDINATOR to join their team. You will join the team at an exciting time of expansion and growth and be a driving force behind the delivery of quality care packages. You will become an essential part of the day-to-day delivery of complex care within people`s own homes, ensuring they are able to live a comfortable, dignified, and independent lifestyle. As part of the team, you will be responsible for:
" Implementing new care packages for the people you support, effectively allocate care/support staff, and match their expertise with the needs of the people they are supporting
" Basing yourself in the field and office as required, whilst ensuring a consistent and high service of care is provided. From time to time, you will need to cover shifts in an emergency.
" Maintaining contact with Service users in person and over the phone.
" Ensuring person centred care is effectively deliver...

Complex Care Coordinator

Join Our Clients Team as a Customer Care Coordinator ✅️ Are you a detail-oriented individual with exceptional organizational skills? Are you passionate about providing excellent customer service for a well known award winning housebuilder who specialises in both the affordable and open market housing sector? Look no further! Sourced Recruitment are partnering with a reputable Northwest based housebuilder, and we're seeking a talented Customer Care Coordinator / Admin to join their dedicated team. Why Apply Through Sourced Recruitment: Sourced Recruitment are one of very few agencies who have been selected as a sole supplier for the business through our years of excellent candidate management. What can the position offer? Thrive in with an award winning business: Make a positive impact by ensuring the satisfaction of residents and clients within both the affordable housing and open market housing sector. Competitive Compensation: Enjoy a competitive salary of circa £30,000 (maybe slightly more) + Package Join a Respected Player: Collaborate with a well-established affordable housebuilder, who after continued success are looking for bigger offices in Birchwood park. Progression? Yes this role offers progression for the right people and as the team gets bigger you will be considered for a possible management role when its needed. ...

Daytime Healthcare are working with a National Home Care Provider who are currently looking for a Care Coordinator to join their Home Care Service in Eastbourne! This is a great opportunity to work for a forward thinking award winning care provider who value and support their staff offering great progression opportunities for driven individuals. As the Care Coordinator you will be responsible for managing caregiver rotas to ensure that the care delivered is of the highest standard. You will work alongside the team to facilitate client centred care that enriches the quality of their lives and enables them to live happily within their own homes. Training provided! Job Duties and Responsibilities: * To manage the planning, coordinating and scheduling of client support ensuring the continuity of service at all times. * Managing caregivers rotas ensuring consistency of advanced set schedules. * To work closely with team in co-ordinating all care services. * To assist with maintenance of records, in written or computerised format. * Deal promptly and appropriately with any queries received or concerns raised. * To ensure compliance and quality assurance is met in line with company procedures and CQC regulations. * To ensure that all associated information is recorded accurately and promptly. * Build and maintain effective communication with all clients, relatives, caregivers and associated professionals. * Reporting any recruitm...

Care Coordinator/National Home Care Company (NO EXPERIENCE CONSIDERED)

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Wakefield. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties • Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. • Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales • Maintain regular communications/updates with the customers • Always follow the principles set out in the Customer Journey program • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged • All defect repairs to be logged accurately • Maintain accurate and concise records of all repairs, solutions and notes/comments • Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required • Responsible for managing all maintena...

Customer Care Coordinator - New Build Housing

I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team. You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%. They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission Role &amp; Responsibilities * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained * Where required co-ordinate diaries for the Customer Service Operatives * Where required carry out general administrative duties relevant to the Customer Service team * Process visit reports following internal home visits entering the information onto Focus * Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings * Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issu...

Customer Care Coordinator - Lancaster - Permanent - £25,000+ A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period. Hours are 8:30 - 17:00 and 16:30 finish on a Friday. Training will be provided Duties * Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Processing * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working within the Construction industry is desirable but not essential. * Experience using CRM systems and inputting data in an office-based setting is essential. * Previous experience dealing with Customers via email and phone. For more information please apply below or contact Chris Ellis at Wheatstone Solutions...

281 Care Coordinator Jobs

281 jobs found