I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team.
You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%.
They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission
Role & Responsibilities
* Be the first point of contact to deal with customer queries in a professional and timely manner
* Manage the defects systems to ensure issues are correctly recorded and maintained
* Where required co-ordinate diaries for the Customer Service Operatives
* Where required carry out general administrative duties relevant to the Customer Service team
* Process visit reports following internal home visits entering the information onto Focus
* Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings
* Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
* Good understanding of product on new developments
* Provide management information to senior management team
* Escalate any issu...
You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%.
They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission
Role & Responsibilities
* Be the first point of contact to deal with customer queries in a professional and timely manner
* Manage the defects systems to ensure issues are correctly recorded and maintained
* Where required co-ordinate diaries for the Customer Service Operatives
* Where required carry out general administrative duties relevant to the Customer Service team
* Process visit reports following internal home visits entering the information onto Focus
* Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings
* Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
* Good understanding of product on new developments
* Provide management information to senior management team
* Escalate any issu...