Job Title: Customer Care Coordinator
Company Overview: Join the dynamic team a leading construction outfit dedicated to delivering exceptional quality and service to our clients. With a commitment to excellence and a passion for innovation, we take pride in our projects and value our relationships with our customers.
Position Overview: We are seeking a highly organized and customer-focused individual to join us as a Customer Care Coordinator. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and efficiently. You will play a crucial role in maintaining positive relationships and exceeding customer expectations throughout the construction process.
Key Responsibilities:
1. Act as the main point of contact for customer inquiries, concerns, and requests.
2. Coordinate communication between clients, project managers, and construction teams to ensure timely resolution of issues.
3. Proactively address customer needs and concerns to ensure a positive experience throughout the construction process.
4. Schedule and coordinate appointments, site visits, and meetings with clients as needed.
5. Maintain accurate records of customer interactions and transactions using our CRM system.
6. Collaborate with internal teams to implement improvements to our customer care processes and procedures.
7. Provide regular updates to clients on the status of their projects and address any questions or ...
Company Overview: Join the dynamic team a leading construction outfit dedicated to delivering exceptional quality and service to our clients. With a commitment to excellence and a passion for innovation, we take pride in our projects and value our relationships with our customers.
Position Overview: We are seeking a highly organized and customer-focused individual to join us as a Customer Care Coordinator. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and efficiently. You will play a crucial role in maintaining positive relationships and exceeding customer expectations throughout the construction process.
Key Responsibilities:
1. Act as the main point of contact for customer inquiries, concerns, and requests.
2. Coordinate communication between clients, project managers, and construction teams to ensure timely resolution of issues.
3. Proactively address customer needs and concerns to ensure a positive experience throughout the construction process.
4. Schedule and coordinate appointments, site visits, and meetings with clients as needed.
5. Maintain accurate records of customer interactions and transactions using our CRM system.
6. Collaborate with internal teams to implement improvements to our customer care processes and procedures.
7. Provide regular updates to clients on the status of their projects and address any questions or ...