Customer Care Coordinator - Lancaster - Permanent - £25,000+
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period.
Hours are 8:30 - 17:00 and 16:30 finish on a Friday.
Training will be provided
Duties
* Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Processing
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within the Construction industry is desirable but not essential.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Previous experience dealing with Customers via email and phone.
For more information please apply below or contact Chris Ellis at Wheatstone Solutions...
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period.
Hours are 8:30 - 17:00 and 16:30 finish on a Friday.
Training will be provided
Duties
* Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Processing
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within the Construction industry is desirable but not essential.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Previous experience dealing with Customers via email and phone.
For more information please apply below or contact Chris Ellis at Wheatstone Solutions...