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About the role As a Care Coordinator, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff. Reports to: Home Manager Skills and attributes Experience of supervising a care team. An ability to show empathy and understanding of the needs of the residents. Good leadership skills with the ability to communicate effectively and work as part of the team. A good eye for detail, and are organised and methodical. Flexibility around working schedules, roles and responsibilities. Education and qualification You will have, or be working towards, NVQ3 in Health &amp; Social Care. What will you gain? You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Care Coordinator

Customer Care Coordinator - Derby - Permanent - £26,000
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
Duties
* Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Excellent communication skills
For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Customer Care Coordinator

Customer Care Coordinator Salary: Up to £27,773 Benefits: * 25 days holidays + bank holidays * Company pension scheme * Occupational health scheme * Health and wellbeing scheme Location: Cramlington The Company: A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business! Job Description: Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention. Skills &amp; Experience: * Prior experience working within a manufacturing environment in a customer service role desirable * A proactive individual who has the ability to be flexible in their role whilst staying organised * Must be commercially savvy and has the ability to pick up on leads to provide to the wider team * Provide excellent customer care to customers in line with company expectations * Process customer orders, answer queries and complaints and log all corespondance on the CRM system * Coordinate with various departments to ensure customer satisfaction * Build relationships with customers through trust and transparency when dealing with queries from the customer

Our client is seeking a Customer Service Coordinator to join their team based in Tamworth. You will be responsible for processing customer orders and ensuring that they are accurately entered into the system. You will ensure that all customer inquiries are addressed promptly in a professional and courteous manner, achieving a high level of customer satisfaction. Please note you must have access to your own transport due to location. Duties for the Customer Care Coordinator will include but not be limited to the following: Obtain and process customer orders via phone, email, or online platforms Confirm orders with customers and verify that all necessary information is accurately entered into the system Liaise with other departments to ensure that orders are shipped timely and accurately and that stock levels are accurately updated. Investigate and resolve customer inquiries regarding order status, shipping, product information, and pricing Respond to customer inquiries in a timely and proactive manner. Offer product recommendations and alternatives to customers when necessary Develop a deep understanding of the company's products and services to provide customers with accurate information and current promotions Continuously maintain accurate records of customer interactions and transactions Process payments and refunds The ideal candidate for the Customer Care Coordinator role will have the following: Strong problem-solving skills - ability to quickly understand customer inquiries and find solutions Attention to detail - ability to accurately enter customer information into the system Proactive approach to customer service – taking initiative to resolve customer issues Ability to work independently and as part of a team to achieve common goals Experience using customer service software and Microsoft Office Suite Ability to multitask in a fast-paced environment Capable of working under pressure and meeting tight deadlines Hours for this role are 8:30am - 5:00pm Monday to Friday with an hour for lunch. In return they offer: 25 days holiday plus bank holidays Day off for your Birthday Free Parking Pension Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided

Are you looking to work for a company that is a leader in their field and rely on offering exemplary customer service? Have you worked in a Customer Care position and understand the benefits of offering great customer service? If so our client based in Bury St Edmunds are now looking for a Customer Care Coordinator to join their rapidly growing team. As the Customer Care Coordinator you will be: Dealing with incoming calls, post and emails
Resolving any problems that customers may have
Coordinating technicians to resolve any problems
Checking with customers that all problems have been rectified
Updating information onto the system
As the Customer Care Coordinator you will have: Experience of delivering great customer service
Problem solving capabilities
Excellent prioritisation skills
Good computer skills
Great organisation skills
If you would like to work for a company that can offer a great working environment and future prospects then the Customer Care Coordinator is the role for you. If you think this Customer Care Coordinator role is for you, please do get in touch by sending us an email or call us on (phone number removed) and email your CV to (url removed). By applying for this Customer Care Coordinator vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency

*Overview:* We are seeking a dedicated Care Coordinator to join our team. The Care Coordinator will play a crucial role in ensuring the smooth coordination and delivery of care services to our clients and line managing our carers. *Working Hours Include:* *Monday to Friday 09:00 - 17:00* *On Call Some Week Days 06:00 - 09:00 or 17:00 - 22:30 (remotely) * *On Call Every Other Weekend 06:00 - 22:30 (remotely) * *Duties to include, but not limited to:* • Compiling rotas for care workers • Assigning care workers to customers, whilst working within our standards • Understanding, organising and recording the availability of all new care workers • Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care • Managing customer visits and arranging reviews and quality checks • Accepting, allocating and processing referrals for new care packages • Accepting and processing changes and amendments to existing care packages • Managing customer visits and arranging reviews and quality checks • Monitoring quality through ECM records and weekly KPI reports • To maintain a safe working environment for yourself and those around you by following company Health and Safety and other related policies at all times. • To assess, report and record any hazards and risks which may affect the health and safety of yourself and those around you. • To lead by example by promoting and encouraging staff to follow company policies and procedures. *Skills and Qualities:* As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi task, prioritise, organise and work well under tight deadlines and pressure. Experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion. *Essential qualities*: • Strong I.T. skills • Excellent communication and customer service skills • Experience of managing a busy work load • Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner • Ability to prioritise tasks • Ability to remain calm under pressure *Desirable:* • Care sector experience • People Planner experience Job Types: Full-time, Permanent Pay: £25,000.00-£26,500.00 per year Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability Application question(s):
* Do you have knowledge Gainsborough and Surrounding Villages?
* Do you have experience using the People Planner system? Experience:
* Care: 1 year (required) Licence/Certification:
* Driving Licence and Access to a Car (required) Work Location: In person Expected start date: 20/05/2024

Location: Alcester Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. The Role: Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region. As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region. Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are: The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems. In return we offer a competitive salary and the following benefits: No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy. Ref: CM001

Live In Care Coordinator

Job Description
Care Coordinator | Hemel Hempstead | Full Time - Primarily 09:00 to 17:00 with flexibility for 24/7 coverage, including days, nights, weekends, and holidays, to meet the demands of home care | £25,000 – £28,000 per annum
Are you passionate about making a real difference in people's lives?
Do you thrive in a dynamic, supportive environment where your skills are valued and developed?
If so, this is an exciting opportunity for you!
Our client is driven by passion and energy, making things happen every day. They specialise in offering support to individuals of all ages dealing with mental health challenges, learning disabilities, autism, and complex needs.
To thrive in this role, you will be enthusiastic, compassionate, and dedicated to providing high-quality care.
Are you the right person for the job?
At least two years' experience in a care coordinating capacity
Minimum of 2 years’ experience in management organisation
Experience in a supervisory role is desirable
NVQ Level III in Administration/Care management or commitment to undertake
Literacy and numeracy skills for record-keeping and reporting
Understanding of differing physical, psychological, and social needs
Awareness of health and safety requirements and legislation
Strong communication skills and ability to work in a team
Analytical and decision-making abilities
Ability to supervise staff and contribute to budget management
Willingness to work flexible hours
Adaptability and commitment to ongoing training and development
What will your role look like?
Service Users:
Assess and process referrals for new care packages.
Coordinate care worker assignments according to organizational standards
Maintain clear communication with all stakeholders involved in care provision
Manage complex staff rotas to ensure adequate coverage and respond to emergencies promptly
Staff Supervision and Development:
Organise efficient work programs and supervise staff to ensure service objectives are met
Participate in recruitment processes and provide training as needed
Identify and address team developmental needs to maintain high standards of care
Quality Monitoring:
Assist in quality monitoring processes and maintain health and safety records
Monitor service quality and contribute to comprehensive quality assurance measures
Collaborate with the team to uphold standards of excellence in practice
Liaison:
Maintain effective communication with relevant parties to ensure service delivery meets expectations
Administration:
Authorise time sheets, annual leave, and payments for staff
Maintain accurate records in compliance with standards and procedures
Miscellaneous:
Attend meetings, briefings, and training sessions as directed
What can you expect in return?
Mileage – 0.45p/mile for all client visits
28 days annual leave
Weekend On call allowance - £50
Performance-based bonuses: Care Co-ordinators will receive bonuses based on their individual and team performance metrics
Interview process
The process begins with reviewing CVs, followed by initial contact via Zoom or MS Teams. This is succeeded by a face-to-face interview. Then, successful candidates will receive job offer letters, undergo DBS checks and provide references, proceed to contract signing, and finally commence employment.
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

281 Care Coordinator Jobs

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