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Customer Care Coordinator

companyTheo James Recruitment
locationBackworth, Newcastle upon Tyne NE27, UK
PublishedPublished: Published 5 months ago
Permanent
Customer Care Coordinator

Salary: Up to £27,773

Benefits:

* 25 days holidays + bank holidays

* Company pension scheme

* Occupational health scheme

* Health and wellbeing scheme

Location: Cramlington

The Company:

A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business!

Job Description:

Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention.

Skills & Experience:

* Prior experience working within a manufacturing environment in a customer service role desirable

* A proactive individual who has the ability to be flexible in their role whilst staying organised

* Must be commercially savvy and has the ability to pick up on leads to provide to the wider team

* Provide excellent customer care to customers in line with company expectations

* Process customer orders, answer queries and complaints and log all corespondance on the CRM system

* Coordinate with various departments to ensure customer satisfaction

* Build relationships with customers through trust and transparency when dealing with queries from the customer