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Job Description Are you an experienced property or administration professional interested in property sales? If so, our Residential Sales team are looking for a Sales and Client Care Coordinator to join them! Bidwells' Residential team provides an unrivalled service for selling and letting a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market. The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day. Our Sales and Client Care coordinators are the first port of call for vendors who're embarking on their house-buying journey. You will assist the residential sales negotiators with everything from arranging viewings, surveyor visits, liaising with vendors and much more! You must have strong administration skills and must thrive in a busy environment! Taking pride in delivering a memorable and exceptional service is essential. Hours are 9-5:30 Monday to Friday with an additional 1 in every 4 Saturdays, 9-1 (additional pay given) What you’ll be doing:
You’ll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department
In charge of the departments shared inbox
Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary
Registering new applicants on the Reapit database and matching their search requirements to the available properties
Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients
Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys
Using OneNote to create a property information page for each new listing
Supporting the viewing guide team with day to day enquiries and updating the viewing diary
Add viewing guide feedback from sales viewings to Reapit
Completions – Key prep / updating records / arranging champagne / key release forms
Ordering / arranging collections of for sale boards
Maintain and update the brochure drawers and back room filing system
Add new brochures to the comparables filing system
Shared responsibility of creating and posting department social media posts
Creation of and sending of Dotmailers bulletins for the departments new instructions, ensuring these have been checked by the sales team for accuracy
Occasional Admin support for the wider team including transcribing, dictations for pitch letters &amp; raising invoices via our Finances team About you:
Strong time management
A Team player
Strong attention to detail
Ability to work in a fast- paced team environment
Strong communication and client interaction skills (communicating via telephone often and via email)
Experience using OneNote, Teams, Outlook &amp; Word What's in it for you?
Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme
Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks
Professional Development: Continuous learning, study support and promotion opportunities
Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends
Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees.

Sales and Client Care Coordinator

Are you an experienced property or administration professional interested in property sales? If so, our Residential Sales team are looking for a Sales and Client Care Coordinator to join them! Bidwells' Residential team provides an unrivalled service for selling and letting a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market. The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day. Our Sales and Client Care coordinators are the first port of call for vendors who're embarking on their house-buying journey. You will assist the residential sales negotiators with everything from arranging viewings, surveyor visits, liaising with vendors and much more! You must have strong administration skills and must thrive in a busy environment! Taking pride in delivering a memorable and exceptional service is essential. Hours are 9-5:30 Monday to Friday with an additional 1 in every 4 Saturdays, 9-1 (additional pay given) What you’ll be doing:
You’ll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department
In charge of the departments shared inbox
Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary
Registering new applicants on the Reapit database and matching their search requirements to the available properties
Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients
Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys
Using OneNote to create a property information page for each new listing
Supporting the viewing guide team with day to day enquiries and updating the viewing diary
Add viewing guide feedback from sales viewings to Reapit
Completions – Key prep / updating records / arranging champagne / key release forms
Ordering / arranging collections of for sale boards
Maintain and update the brochure drawers and back room filing system
Add new brochures to the comparables filing system
Shared responsibility of creating and posting department social media posts
Creation of and sending of Dotmailers bulletins for the departments new instructions, ensuring these have been checked by the sales team for accuracy
Occasional Admin support for the wider team including transcribing, dictations for pitch letters &amp; raising invoices via our Finances team About you:
Strong time management
A Team player
Strong attention to detail
Ability to work in a fast- paced team environment
Strong communication and client interaction skills (communicating via telephone often and via email)
Experience using OneNote, Teams, Outlook &amp; Word What's in it for you?
Competitive Salary: We recognise and reward talent with generous salary and group bonus scheme
Comprehensive Benefits: Including up to 8% matched pension, private medical, medicash plan, your birthday off work and lifestyle discounts and perks
Professional Development: Continuous learning, study support and promotion opportunities
Innovative Culture: Be part of a forward-thinking team at the forefront of industry trends
Family Friendly: We offer enhanced family leave policies to support individuals close to you Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief. Flexible working requests are considered from day one. Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees.

Job DescriptionAre you an experienced Care Coordinator with solid planning, coordination, and problem-solving skills? Do you enjoy playing a key role in the continuous delivery of care to service users? Are you passionate, hardworking, and ready to explore a new career opportunity? If so, why not apply to join our dedicated team in St Helens, Merseyside. As a skilled Care Coordinator, you’ll already be used to managing a caseload of care packages and understand the varied nature and fast-pace of the role, along with all elements of associated care delivery.You’ll apply your gained communication and relationship building skills to effectively manage rota’s for your care teams, respond efficiently to any day-to-day changes and act as the first point of contact for service users, their families and other healthcare professionals.No matter which care setting you’ve obtained your Care Coordination experience in, you’ll be aware that no two days are the same, so you’ll already be able to evidence your adaptability and aptitude to work well under pressure, using your initiative and thinking on your feet.So, if you have the experience we’re looking for and you’re passionate about care in the same way that we are, then we’d love to hear from you!This is an office-based role, Monday to Friday, 9am – 5pm but at times, travel across the Merseyside region will be required. Therefore, applicants must hold a Driving Licence and have access to a vehicle.You must also be committed to supporting the out of hours on call service, which is covered on a 1 weeknight per week and 1 weekend in 4 rotational basis across the team.We're offering a competitive salary between £29,460 - £35,460 per annum, which includes payment for on-call. There is also the opportunity to earn bonus of up to £2,000pa.Please note, the closing date for applications is 24th May 2024. What we can offer you: · 25 Days Annual Leave, plus Bank Holidays· An extra day off on your birthday*· Bonus Scheme (up to £2,000 per annum)· Loyalty reward programmes at 3 and 5 years*· Refer a friend scheme· Workplace pension· Paid DBS· No requirement to provide hands on care

Care Coordinator

Job DescriptionPrincipal Duties and ResponsibilitiesThe Care Coordinator will be responsible for ensuring high quality care and support within the services are provided to enable individuals to remain in their own homes, living a fulfilled life, which respects their diversity, culture, and values.Responsibilities of the Care Coordinator is to support the delivery of the highest quality care support services in a hands-on way. Integrating the SPECAL method into daily practice is essential, alongside upholding client dignity and autonomy. Promptly reporting any changes or concerns to management is crucial. Knowing when to seek assistance and guidance to ensure client safety and well-being is paramount.Duties of the role will include (but are not limited to) to following:· Managing the distribution of Care &amp; Support Workers responding to service delivery issues as they arise.· Assisting with the induction and training of Care &amp; Support Workers within the company including SPECAL Training.· Implementing, monitoring and evaluating the Individual Support and Assessment Procedures within your area of responsibility.· Communicating with customers, their families and other care professionals.Requirements· A diploma in Health &amp; Social Care Level 2 or 3· Dementia awareness certification at level 2· Previous experience working as a Care Coordinator, as a supervisor or other role within a care providing organisation.· Previous Dementia care experience in a paid or unpaid role is essential.· Proficiency in the English language, together with excellent communication and written skills.· An understanding of The SPECAL Method (Specialized Early Care for Alzheimer), as the successful candidate will undertake full SPECAL training provided by Care 24-7 on acceptance of the job role.· A strong understanding of legislation concerns with care provision.· Enhanced Disclosure from the Disclosure and Barring Service.· A full UK drivers’ licence and access to own transport.· Right to work in the UK.About UsCare 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes. At Care 24-7 we are committed to providing a service of excellence. This means providing high quality, safe and effective care which treats people with compassion, dignity and respect. Care 24-7 continues to grow as a company and currently have offices in Bradford, Leeds, Redcar and Middlesbrough with the plan to open many more. Care 24-7 is the first UK Company to have an affiliation with the Contented Dementia Trust and incorporate The SPECAL method in everyday life.Our professional and sensitive staff pride themselves on offering a flexible, consistent, and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care. Organisational BenefitsWe are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.What we offer:· Competitive Financial and Benefits package· Flexibility and Smart Working Practices· Health &amp; Wellbeing initiatives· Career Development Progression opportunities· Further Learning &amp; Development opportunities· Vibrant Sports &amp; Social clubOur Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:· Customer focused· Accountability· Responsibility· Empowerment· Effective communication· Respect *Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*All applications will be treated with the strictest of confidence.If you wish to apply for the above-named role, please send an updated CV to <a href="mailto:chloe.kelly@servisource.ie" target="_blank">chloe.kelly@servisource.ie</a> quoting the job reference number JO-2405-534759 in the subject bar of your email.

Domiciliary Care Coordinator Clapham, London Company: Holistic Community Care is the lead company in a group of companies operating in the domiciliary/homecare sector, where trained care workers attend to the needs of older and disabled people in their own homes. Holistic is one of the most well-established homecare companies in the UK. It currently provides thousands of hours’ worth of care on a weekly basis to several local authorities and private clients in London and the South-East. Job Description: A position for a Domiciliary Care Coordinator has emerged in the modern and spacious Clapham headquarters of this well-established and expanding domiciliary care agency. Previous experience of domiciliary care coordinating is essential - those with NVQ/Diploma Level 3 (or above) in Health and Social Care (or equivalent) are particularly desirable. You will be working with an established team, which coordinates care workers undertaking thousands of hours of care per week. This role will involve managing rotas, liaising with social services and the next-of-kin of service users, rostering and allocating hours to care workers, using IT systems (for which full training will be provided), and participating in the paid on-call rota. Candidates with good organisational skills who are honest and outgoing are highly desired. Familiarisation with Peopleplanner, Careplanner and CM2000 is desirable, but not a requirement. Domiciliary Care Coordinator - Profile...

Domiciliary Care Coordinator

Job Description Location: Newport
The Role:
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we’re looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.
Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care. As a Care Coordinator you’ll be responsible for:
Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
Completing direct observations and supervisions for your care teams within the correct timescales.
Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
Reassessing customers to ensure care plans are reflective of customer’s needs and condition.
Actively seeking new business opportunities and supporting the commercial growth of the branch.
Ensuring that the highest levels of customer service are always provided.
About You
To be successful in this role you’ll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You’ll also need to have a full UK driving licence and access to your own vehicle. What’s in it for you?
At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:
Career progression opportunities
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Access to our employee assistance programme
Support to complete nationally recognised qualifications
Refer a friend scheme
Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Work life balance
Flexibility
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Amazing company
Flexibility
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Work life balance
Flexibility

Customer Care Coordinator - Residential My client is looking to recruit two customer care coordinators. As part of the aftercare team you will be responsible for multiple projects throughout the defects liability period, and liaise between, the customer care team, customer, and contractor. Duties include:
Ensure all calls received into the department are answered professionally and courteously and issues logged appropriately.
Maintain the relevant Customer Service log/monitor.
Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices, and forward for payment. Arrange contra-charges where necessary.
Liaise with the Buying department - order materials as and when required.
Coordinate the schedule of work for the maintenance team.
Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
Carry out other appropriate ad hoc duties as and when required.
Support the customer and ensure a satisfactory service has been received For further information please contact Heidi Genner...

Customer Care Coordinator

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of repo...

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided.

*We’re recruiting for a new Care Coordinator to support our London home care service. Covering the Tottenham and surrounding areas.* Our Care Coordinators are excellent organisers, communicators, mentors, motivators, problem solvers and team players. They’re the glue that holds our services together. Do you have what it takes to join their ranks? Whether you’re already a Care Coordinator looking for a new challenge; or an experienced Field Care Assessor or senior home care worker ready to take the next step into a supervisory role, we want to hear from you. *Whats on offer:*
* *Annual Salary: £27,101.88*
* *Annual Leave 20 days plus 8 Bank holidays (Pro Rata)*
* *Company Laptop &amp; Phone*
* *Pension: 5% employee – 3% employer*
* *Casual workwear* We’re intentionally an employee-centred business. That means you can expect to benefit from:
* First-class support and mentoring from an experienced Registered Manager
* A personalised and company-funded training plan that supports you to achieve recognised qualifications
* Clearly mapped career development opportunities
* An inclusive culture where your ideas and experiences are welcomed and acted on
* And a range of extra little perks along the way! *As a Care Coordinator your duties will include:*
* Planning care calls and producing efficient daily care worker rosters using our UniqueIQ system. The advance roster must be created in advance of a minimum of one week, ideally two weeks in advance.
* Facilitating customer care assessments and reviews.
* Close cooperation with The Local Authority and potential customers to gain new contracts, and all tasks relevant to the enquiries.
* Supervisory responsibility for frontline staff including care worker supervisions, on-site spot checks and competency assessments
* Supporting recruitment by interviewing care worker applicants
* Crating new care staff users on the UniqueIQ
* Crating new customers users on the UniqueIQ
* Assisting carers with mobile phones. (set up, monitoring, support).
* Supporting with medication checks, transcribing and e-MAR chart audits
* Completing ECM system reconciliations (CM 2000 and IQ Timecard)
* Being a consistent point of contact for customer queries and issues
* Maintaining the training matrix and evidence within UniqueIQ
* Participating in the service’s on-call rota (this is paid on top of salary, minimum one day a week and one weekend in four).
* Undertaking other office duties as required *Please note, applicants must be car drivers with access to their own transport; and must have previous experience in health and social care.* Job Types: Full-time, Permanent Pay: From £27,101.88 per year Benefits:
* Company pension
* Free parking
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
* Weekend availability Application question(s):
* will you now or in the future require sponsorship for employment visa status? Experience:
* Home care: 2 years (required) Licence/Certification:
* Driving Licence and access to own vehicle (required) Work authorisation:
* United Kingdom (required) Work Location: In person

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