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TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Wakefield. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties • Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. • Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales • Maintain regular communications/updates with the customers • Always follow the principles set out in the Customer Journey program • Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged • All defect repairs to be logged accurately • Maintain accurate and concise records of all repairs, solutions and notes/comments • Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required • Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors • General administration duties for the Head of Customer Care • Ensure the Customer Journey protocols are achieved, in the time frame allocate • Comply with our GDPR policy • Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. • Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Customer Care Coordinator
Bury St Edmunds, Suffolk We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business. Your key requirements are to provide efficient and professional customer service to all customers ensuring first class satisfaction as well as offering support to the customer care department as a whole. You will be required to have solid experience working in a demanding customer service environment, dealing with a wealth of incoming enquires, working to resolve any complaints or direct where necessary whilst remaining professional and amenable. This role will require you to liaise with a number of departments within the business including purchasing, directors, site managers and third party businesses, therefore you will need to be able to communicate effectively at all levels. Main Duties: •Dealing with incoming calls, post and emails relating to Customer Care
•Validating complaints and resolving problems quickly and efficiently, seeking direction where required
•Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
•Checking and ensuring work has been carried out to the customers satisfaction
•Updating and maintaining records
•Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
•Categorising works successfully, ensuring management of costs are minimised
•Developing an understanding of the Social Housing Defect Reporting Process and assisting with logging defects when required
•Attending meetings that may be necessary in the performance of your duties
•Complying with and upholding company policies and procedures To be considered for this position, you will need to have a solid career history in Customer Service, preferably within an office environment as well being a self- sufficient team player, with excellent communication skills. Additional Information: Hours: Monday to Friday - 8.30-5:00 or 9:00-5.30
Location: Bury St Edmunds, Suffolk
Free Parking on site
Salary: Circa £26,000
Permanent Position If you feel that this opportunity could be suitable for you, please send your CV through to Paige or call the office to discuss in more detail

Customer Care Coordinator

Company Description Care Coordinator Preston PR5 6BL Salary £22,800 Driving licence is required Monday to Friday 9am - 5pm with additional on call duties on a rota basis What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Sagecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. Job Description What you’ll do We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Guardian Homecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll get We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City &amp; County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do. We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays Occupational Maternity Pay &amp; Adoption Pay Occupational Paternity Pay* Death in Service Payment* Occupational Sick Pay *subject to terms and conditions and qualifying period Qualifications What you need You will need to be an efficient, organised and experienced Care Coordinator who is passionate about providing the best in community care, thrive on managing your rota’s to an impeccable standard and take pride in building relationships with your care workers. Additional Information Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey Guardian Homecare is an Equal Opportunities Employer and part of the City and County Healthcare Group

Care Coordinator

Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Duties: Breakdown issues reported into specific defects
Produce relevant remedial work instructions
Keep purchasers regularly updated regarding the progress of individual issues
Deal with all administrative functions as directed by other team members
Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £28,000 - £35,000 per annum
Parking
25 days holiday plus bank holidays
Life Insurance
Death in service
PensionExperience required: Previous new build, new homes customer care experience
Ability to multi-task and remain calm under pressure
Excellent communication skills, both verbal and written
Good eye for detail
Excellent empathy and professionalism but also able to be assertivePlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web

Customer Care Coordinator
£24,000-£27,000 DOE
37.5 hours per week
Monday to Friday On behalf of our client based in Bury St Edmunds, we are searching for a Customer Care Coordinator to join a well known, respected and expanding business. Reporting to the Head of Customer Care, the successful candidate will be highly organised, have excellent verbal and written communication skills, have an excellent telephone manner and the ability to negotiate. Previous experience of working in a Customer Services role within an office environment is essential. Main duties and responsibilities: Dealing with incoming calls, post and emails.
Handling complaints and resolving problems quickly and efficiently
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using company CRM system.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Processing purchaser reports
Attending meetings where necessary
Undertaking any additional tasks as may reasonably be required from time to time. Key Skills and attributes: Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management If you are interested in this position please apply with a current CV or contact the Bury St Edmunds office on (phone number removed) for more information

Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

A leading care provider in the Brighton area is looking to recruit a Care Coordinator to join their rapidly expanding team, on a full-time permanent basis. About the Care Coordinator role and what the client is offering: A competitive annual salary of £27,000 inclusive of on call
A permanent, full-time contract
Working Monday to Friday 9am to 5pm, with additional on-call duties
Bank holidays &amp; 22 days holiday, which increase to 25 days after 3 years' service
Occupational maternity pay, adoption pay &amp; paternity pay
Occupational sick pay and death in service payment
All the above subject to terms and conditionsAs a Care Coordinator you will support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field-based elements of the role you must be a driver with your own vehicle. What we're looking for in a Care Coordinator: Experience of delivering and managing care support services
A good understanding of principles of good care
Be able to prioritise, especially under pressure
Excellent communication, organisational, interpersonal and time-management skillsIf you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) . Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation

Care Coordinator Domiciliary Care

Are you a motivated, experienced Care Coordinator looking for an exciting opportunity to make a real difference? Our client, a leading UK provider specialising in Nursing and Care services for children and adults living with complex physical disabilities and life-limiting conditions, is on the lookout for a dedicated individual to join their team. This role offers a generous salary of up to £30,000, 24 days holiday plus your birthday off, and a rewarding bonus scheme. You'll be joining a team that's passionate about improving patient outcomes and experiences, and you'll have the opportunity to grow your career in a company that values its staff and encourages them to reach their full potential. Our client delivers nurse-led services in the clients' own homes and works in partnerships with various healthcare organisations to improve patient outcomes and experiences. Their focus is on leading with quality and putting their clients at the heart of everything they do. As a Care Coordinator, your responsibilities will include: Coordinating and overseeing the mobilisation of new complex care packages
Managing the process of new package set-up including care plans, risk assessments, and compliance with regulatory requirements
Developing relationships across the business to ensure the bespoke service runs seamlessly
Liaising with key stakeholders including clients, families, healthcare professionals, and internal teams to ensure a smooth and timely delivery of care
Package and Benefits:
As a Care Coordinator, you will receive:
An annual salary of up to £30,000
24 days holiday plus your birthday off
A pension scheme
A bonus scheme
The ideal Care Coordinator candidate will have:
Previous experience in care package coordination
Proven leadership skills
Knowledge of the legislation affecting health and social care
Excellent communication skills, both verbally and in writing
The ability to gain the trust, commitment and cooperation of others
Strong organisational skills
A flexible and creative problem-solving ability
Numeracy skills and the ability to analyse complex issues, absorb information and understand data
If you have experience or interest in roles such as Care Manager, Health Care Coordinator, Patient Care Coordinator, Service Coordinator, or Health and Social Care Coordinator, this Care Coordinator role could be the perfect fit for you. This is a fantastic opportunity to join a leading UK provider in a role that offers great benefits, a rewarding work environment, and the chance to make a real difference in people's lives. If you meet the criteria and think you'd be a great fit for this Care Coordinator role, click apply or call Ehsan at Leaders in Care today. We'd love to hear from you. LICEA

Care Coordinator
Skelmersdale
Salary £22,800 + excellent benefits package
Driving licence is required
Monday to Friday 9am - 5pm with additional on call duties on a rota basis What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator, every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll do
The role of the Care Coordinator is to support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field based elements of the role you must be a driver with your own vehicle. What you’ll get
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you: 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays
Occupational Maternity Pay &amp; Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay*subject to terms and conditions and qualifying period Qualifications
What you need
You will need to be an efficient, organised and experienced Care Coordinator who is passionate about providing the best in community care, thrive on managing your rota’s to an impeccable standard and take pride in building relationships with your care workers. Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

281 Care Coordinator Jobs

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