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Customer Care Coordinator

companyWheatstone Solutions
locationChelmsford CM1, UK
PublishedPublished: Published 5 months ago
Permanent
Customer Care Coordinator - Chelmsford - Permanent - £33,000

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time role based in the office.

Duties

* Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

* Provide support and advice to sub-contractors.

* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.

What are they looking for

* Experience working with another House Builder in a similar role.

* Experience using CRM systems and inputting data in an office-based setting is essential.

* Excellent communication skills

For more information please apply below or contact Chris Ellis at Wheatstone Solutions