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Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative’s diary on a day-to-day basis. * Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer. * Produce accurate and timely job sheets for sub-contractors. * Chase sub-contractors as appropriate to ensure target dates are met. * Maintain accurate records of all actions via the IT systems in place. * Ensure all records are made available for a contra-charge process to be followed. If you are interested in this opportunity, please apply and I will be in touch to discuss

Customer Care Coordinator

We are working with an NHS organisation based in the South of England, who are looking for a RMN, OT or QSW to work with the Adult Mental Health Team, providing a high-quality service across all areas of the Adult Mental Health Service. The role will be working at a NHS Band 6 and the AMHTs operate a 24-hour, 7-day week service. Post holders will be expected to provide a flexible service in accordance to the needs of the service and service users. Job Summary: The post holder will work within the Adult Mental Health Team, providing mental health treatment in the community for patients with mental needs identified within Cluster 4-17 Supporting patients to work towards their own recovery. The post holder will act as CPA Care Co-ordinator for a case load of patients. The post holder will also provide home treatment for patients experiencing a mental health crisis. Key responsibilities: * Work independently as part of a multidisciplinary team to diagnose, assess, plan and implement patient specific programmes of care/interventions, contributing to the continuous assessment of patients; * Undertake more complex assessments, using your profession specific clinical knowledge and skills; * Function effectively across a variety of environments (e.g. ward, department, patients’ homes etc) involving changing and demanding conditions; * To use a comprehensive range of verbal and non-verbal communication tools to communicate effectively with patients, and their families/carers, the diagnosis and treatment plan, that may be complex and sensitive, to help progress rehabilitation. This will include patients who may have difficulties with understanding or communication; * Evaluate patient progress and alter treatment programmes as and when appropriate; * To involve patients in goals and treatment proposals. To gain valid informed consent. To work within the legal framework with patients who lack capacity for informed consent or are subject to the Mental Health Act; * Supervise the practice of designated registered and non-registered staff within the AMHT. The ideal candidate: * The ideal candidate will a Mental Health Professional with Experience of community Care; * Will have the ability to manage stressful, upsetting or emotional situations in an empathetic manner; * Will be expected to work flexible hours to cover shift patterns. If you are interested in the role, please email Rebecca Taylor with a copy of your updated CV along with your availability and rate understanding in line with the above

Care Coordinator (RMN / OT / QSW)

Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of&nbsp;4.9/5 and nearly 1,000 reviews is currently looking for an experienced and dedicated Band 6 Community Mental Health Practitioner to take on a new ongoing contract role within a single point of access (SPA) setting. Community Mental Health Practitioner Pay Rate: £26 per hour (assignment rate) Location: Brixton, Greater London Contract Type: Locum, 3-Months and Full-time - 37.5 hours per week, 5 days a week, rotating roster including early, lates and nights Working Arrangements: Staff will be expected to be in the office between 2-3 days per week and the rest working from home (WFH) Benefits of working with us: Effortless Registration: Say goodbye to paperwork! Our fully online and paperless registration service streamlines the process, making it convenient and hassle-free for you.
Compliance Made Easy: Enjoy peace of mind with our free DBS and compliance service, which includes paid-for mandatory e-learning and practical training modules tailored to your needs.
Exclusive Opportunities: Unlock access to prestigious roles that you won't find elsewhere. From collaborating with NHSBT to supporting vital projects at The Home Office and Vaccination Centres or relocating candidates to Australia, The Falkland Islands and many other destinations, our network opens doors to diverse and impactful assignments in the UK and globally.
Expert Guidance and Support: Benefit from personalised clinical governance and revalidation support from our in-house qualified health professional with over 15 years of experience. We're here to ensure you're always on top of your game.
Rewarding Referral Program: Spread the word and reap the rewards! Refer a friend and receive a generous £250 bonus once they've completed just 100 hours of work. The best part? There's no limit to how many friends you can refer.
Professional Development: Working as a locum provides opportunities for continuous professional development. You may encounter new challenges, technologies, and best practices in different settings, which can enhance your clinical skills and knowledge.
Duties of the Community Mental Health Nurse: Assess the physical and mental well-being needs, plan, implement, evaluate and monitor care in collaboration with the service user, carers, and other members of the multidisciplinary team
Ensure appropriate and up to date Risk assessments and care plans are available for service users attending the clinic
Demonstrate an understanding of the distress caused by social and personal consequences of mental illness for service users and their carers
Work within policy, professional and legal frameworks at all times. This requires knowledge of NMC Code of Professional Conduct, risk assessment and child protection protocols, Mental Health Act, CPA, and Trust clinical policies
Actively encourage service users to work towards self-determination and freedom of choice within legal, ethical and professional constraints
Requirements of the Community Mental Health Nurse: Degree or equivalent in Mental Health Nursing
Experience working as a Community Psychiatric Nurse
NMC Registration
Experience working in an NHS setting
Enhanced DBS
Contact: This Community Mental Health Nurse job is advertised by Deane Garrard; if you are interested in this position please click above to apply now. We welcome applications from: Community Mental Health Nurses, Mental Health Nurses, Nurses, Psychiatric Nurses &amp; Community Nurses as we have vacancies that match with these job titles. Online remote nurse jobs are available from time to time so please get in touch. Regretfully we are only able to respond to candidates who meet these requirements for this Community Psychiatric Nurse role as we need to meet our clients requirements. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into you work placement

Community Mental Health Practitioner - Single Point Of Access (SPA)

Come and join one of the UK's largest providers ofcomplex care. We proudly employ over 4000+ people -no matter what your experience, we have jobs for everyone.
We are excited to present a fantastic opportunity for a Highly Specialist Occupational Therapist (experience equivalentto Band 7) to join our supportive therapy team at thewell sought-after Blackheath Brain Injury Rehabilitation Unit in London.
Located in trendy South East London, 10 minutes-walk away from the pretty cafes and boutiques of Greenwich, the unit has a 19-bed Level 1 Highly Specialist Cognitive-Behavioural wardand a Level 2 Neurorehabilitation ward with 18 beds. Both wards provide specialist treatment to patients with physical and cognitive impairments resulting from an acquired / traumatic brain injury.
You will be working as part of an enthusiastic, supportive, and experienced multidisciplinary team (neurology, neuropsychiatry, neuropsychology, nursing, physiotherapy, speech and language therapy, occupational therapy, social workers) where you will exercise complex clinical reasoning in regard to assessment, rehabilitation and discharge planning.
As part of an experienced and skilled Occupational Therapy team who will provide support and guidance, you will hold your own caseload of patients across both wards on the site.
The Blackheath Brain Injury Unit is a renowned centre for complex neurorehabilitation and is part of theActive Care Group Neuro Network (consisting of 25+ sites nationally) which has a focus on the use of clinical expertise, innovation, and technology to meet patients expectations of their rehabilitation goals.
There is a strong ethos of patient-centred high-quality care which drives clinical and administrative decision-making. There have been exciting new renovations to the wards and value is placed on staff wellbeing. As part of our commitment to the continuing professional development of our team, we offer support and funding towards postgraduate training such as the PgCert in Sensory Integration.
If you are passionate about neurological rehabilitation, delivering high-quality patient care and enjoy working as part of a supportive multidisciplinary team, we want to hear from you!
What you'll be working:
Our standard working hours are 37.5 hours per week, Monday to Friday. However,we understand the importance of a positive work-life balance, and therefore, if you require some flexibility to better suit your personal or professional needs, we encourage you to discuss this with us, andwe willdo our best to accommodate your preferences where possible.
What you'll be doing:
Deputise for the Lead Occupational Therapist when required and be a focal point of the team within the Blackheath community.
Develop, carry out, and generalise safe, innovative, evidence-based treatments, underpinned by the principles of neuroplasticity and motor re-learning.
Plan and prioritise a complex clinical caseload.
Assist the MDT in diagnosis, problem formulation and planning of rehabilitation programmes.
Function as a Key Worker/Named Therapist to ensure active coordination and management of the therapeutic programme to achieve the agreed rehabilitation goals.
Play a key role in planning safe discharges.
Prescribe and provide equipment for our patients during their rehabilitation journey.
Provide intervention as part of an MDT approach and be involved in MDT service developments.
Maintain records and clinical notes in line with company policy and RCOT guidelines.
Ensure effective and timely communication at all levels (with patients, families, the MDT and external agencies).
Develop and deliver in-service education and training programme for the wider MDT.
Supervise junior members of staff such as Band 6 therapists, assistants, and students.
Keep people safe from harm and protect their human rights
What you'll have:
HCPC registration
RCOT registration
Previous experience of working in a neurorehabilitation setting
Ability to motivate patients over long periods
Successful candidates will be required to undergo an Enhanced DBS
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
Free lunch when on duty
25 days plus bank holidays
Join theActive Learning Huband benefit from a wide range of e learning and face to face training and development opportunities
Active Reward Appgiving discounts and savings on your weekly shop
Free 24 hour confidentialEmployee Assistance Programme Helpline &amp;Appto support with legal, health, wellbeing, relationship and consumer advice
Asalary sacrificeAegon 5% matched pension
Access to join aMedicash Health Planfor you and your family to save money on everyday health essentials like going to the dentist or opticians
We recognise outstandingActive Behavioursvia theActive Awardsprogramme
Enhanced Sick &amp; Maternity Pay benefits
Refer a FriendSchemeand earn yourself up to£1500by recommending someone you know
and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group JBRP1_UKTJ

Highly Specialist Occupational Therapist

Job Introduction
Everyone’s Turning-Point is unique! It’s that moment when someone realises they have made a small but important step forward. Very often, that small step is the start of the recovery process. Douglas House Independent Hospital is located in Didsbury, South Manchester, Pendlebury House is located in Swinton, both in community settings. We provide rehabilitation, treatment and care for 22 men and women (across both Hospitals), with severe and enduring mental health problems. Service Users are both detained under the Mental Health Act and have Informal status. Douglas / Pendlebury House promote and work within a recovery focused model for SU’s participating in a rehabilitation programme. We believe in a person-centred approach. We work towards each individual’s personnel recovery goals; encouraging each Service User to optimise their full potential. We aim to reintroduce and maintain daily living skills, promoting choice, independence, and confidence, in order to equip Service Users with the skills and coping strategies to live more independently in the Community whilst managing their illness/psychological distress. We are looking for a dedicated and skilled registered Occupational Therapist to join our team, working at both Pendlebury House and Douglas House Independent Hospital. You will be based working alongside the therapy teams in each hospital that consists of an assistant psychologist and art therapist to deliver the therapy programme. If you are a qualified Occupational Therapist who understands the importance of recovery and are passionate about seeing people achieving independence and empowerment, then we want to hear from you. Role Responsibility
As an Occupational Therapist you will hold a central position within the team, working closely with the therapy team and the clinical team to develop and strengthen the therapeutic input within the service. The successful applicant will be confident in applying evidence-based models of occupational therapy that focus on maintaining and restoring functional ability, confidence and competence in living skills and promotes vocational/educational pathways, by linking into local community facilities to endorse social inclusion. The role requires strong engagement and motivational skills and flexibility in working with service users with severe and enduring mental health needs. The successful applicant will be responsible for bringing an OT focus to the activity program, delivering workshops that develop life skills, and support residents to manage and to understand conditions in mental health. The Ideal Candidate
You will access clinical supervision and reflective practice meetings regularly. The successful applicant will have a current professional registration as an Occupational Therapist, an understanding of recovery models/approaches with a specific focus on Occupational Therapy interventions. You will also have an awareness and understanding of mental health diagnoses, an understanding of mental health act. The successful applicant will have a keen interest in this client group, and demonstrate an ability to develop assessment skills, working primarily with assessment tools from the Model of Human Occupation, and collaborating with the MDT to devise a care plan tailored to the individual. An understanding of how to manage competing priorities in a busy environment is essential and you will be able to take a calm and professional approach in demanding situations. You will have excellent verbal and written communication skills and an understanding of strategies for encouraging engagement from client groups who can lack motivation due to the features of their mental health difficulties. In return for your hard work, dedication and commitment, we can offer the opportunity to grow, learn and develop your professional skills in an environment that is focused on recovery and collaborative MDT working. About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don''t just offer you a job – we offer you a career. What benefits will I receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents IH Occupational Therapist v4.pdf Apply

Occupational Therapist

Job Description The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal &amp; General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline. We’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing sector. Focusing primarily on the social, affordable rent, shared ownership markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work. Legal &amp; General Affordable Homes is a subsidiary of Legal &amp; General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation. Job Description We are looking for a Customer Care Coordinator to join our Affordable Homes department. This role will consist of travelling 2-3 days a week to our East of England scheme sites which can include Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk to carry out home demonstrations and act as a liaison between residents and our organization, fostering positive relationships. What you'll be doing
Accountable for the direct delivery of LGAH’s onboarding process for all tenuresThis includes face to face home demonstrations for shared owners and ensuring our Management Providers are delivering against set standards
Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and on site inspections/visits to understand how services are being delivered
Assist In complaint management within your region. Take responsibility for relevant actions following complaint investigations and taking ownership of customer related issues
Embed a clear handover process for customers from LGAH to the Management Providers, so customers are clear on who is their main point of contact
Work closely with LGAH’s Contract Management Team to address key customer focus areas of performance across our Management Provider network. This will include lettings, onboarding and existing customer performance measures
Have oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality
Work with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure Qualifications Must have a full clean drivinglicence
Evidence of a strong interest in customer experience and what matters to customers
Solid understanding of the importance of meeting customer expectations and approaches to service delivery which achieve great customer feedback
Working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers
A pro-active and creative approach to relationship-building and problem solving.
A focus on the customer and how your areas of responsibility promote the L&amp;G brand
A great communicator who exerts influence in a collaborative style to produce results in the here and now Additional Information Legal &amp; General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you’re open to find out more, we'd love to hear from you.

Customer Care Coordinator (East of England)

Job Description The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal &amp; General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline. We’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing sector. Focusing primarily on the social, affordable rent, shared ownership markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work. Legal &amp; General Affordable Homes is a subsidiary of Legal &amp; General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation. Job Description
We are looking for a Customer Care Coordinator to join our Affordable Homes department. This role will consist of travelling 2-3 days a week to our East of England scheme sites which can include Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk to carry out home demonstrations and act as a liaison between residents and our organization, fostering positive relationships. What you'll be doing
Accountable for the direct delivery of LGAH’s onboarding process for all tenuresThis includes face to face home demonstrations for shared owners and ensuring our Management Providers are delivering against set standards
Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and on site inspections/visits to understand how services are being delivered
Assist In complaint management within your region. Take responsibility for relevant actions following complaint investigations and taking ownership of customer related issues
Embed a clear handover process for customers from LGAH to the Management Providers, so customers are clear on who is their main point of contact
Work closely with LGAH’s Contract Management Team to address key customer focus areas of performance across our Management Provider network. This will include lettings, onboarding and existing customer performance measures
Have oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality
Work with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure Qualifications
Must have a full clean drivinglicence
Evidence of a strong interest in customer experience and what matters to customers
Solid understanding of the importance of meeting customer expectations and approaches to service delivery which achieve great customer feedback
Working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers
A pro-active and creative approach to relationship-building and problem solving.
A focus on the customer and how your areas of responsibility promote the L&amp;G brand
A great communicator who exerts influence in a collaborative style to produce results in the here and now Additional Information
Legal &amp; General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you’re open to find out more, we'd love to hear from you.

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.
Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.
For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.
Job description
We have an exciting opportunity for aCustomer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to):
Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
Ensure all materials and labour required are available prior to starting works
Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
Produce all relevant documentation relating to customer care accurately and in a timely manner
Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database
HS&amp;S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge &amp; experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience , who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for us?
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.
Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
Bonus Scheme - Our annual bonus scheme is linked to team and company performance.
Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
Trust - We encourage you to come up with ideas and get the most out of your job with us.
Development - we offer genuine development opportunities to progress your career.
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative’s diary on a day-to-day basis. * Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete sa...

About The Role UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a HMP Ford to join our Primary Care team . a category D prison , HMP Ford is based near the historic town of Arundel, has easy travel links via the A27, and has a local train station, which is a 10-minute walk to Ford prison. Both buildings are in the residential side of the prison. Currently our core hours of operation are
Monday to Friday 8am - 6pm and 8am - 12pm at weekends. This is a part time role working 15 hours a week and you’ll receive an annual salary up to £42,850 per annum FTE - depending on experience. How will we support you? • Bespoke induction, including our Introducing Health in Justice training course • Competency framework • Regional and national career development opportunities • Our bespoke Learning Management System to address your learning needs • Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. What you'll be doing This role brings a great opportunity to embrace change and embed culture. The role of Occupational Therapist will be an experience like no other, requiring a diverse and mixed Occupational Therapy background. The role involves assessing, planning, and delivering care and therapeutic interventions to patients with complex and/or unstable health care needs. Reviewing care and therapy interventions will be a key aspect of the role. We offer high quality treatment in a wide range of specialties and deliver excellent clinical care. You can expect to be involved in all aspects of the care planning approach for clients within your caseload. Multi-partner working is essential so the right level of communication and team working skills are essential as well as
Excellent record keeping skills to ensure that you maintain accurate records and provide the kind of helpful, empathetic support that will make every patient feel at ease. If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning. It doesn’t stop there… we also offer: Discounts on shopping and leisure activities
Support to grow in your role and continue your professional development
24/7 employee assistance helpline and financial assistance when you need it What we’ll look for in you The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values: we treat patients and each other as we would like to be treated
we act with integrity
we embrace diversity
we strive to do things better together With a diploma/degree in Occupational Therapy and registered with the HCPC, you will need to be empathetic and willing to learn and develop your skills. Experienced in working as part of a multi-disciplinary team, you'll be able to manage your caseload and apply an application of OT theory in the treatment of patients in an inpatient setting. An understanding of common medical, surgical and neurological conditions is also required. Although not essential ideal applicants would have experience in a hospital, community or prison environment. Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

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