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Customer Care Coordinator

companyParker Jones Group Ltd
locationChelmsford CM1, UK
PublishedPublished: Published 6 months ago
Permanent
Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation.

Duties

* Experience of working within a customer focused role.

* Experience of working within the housing industry is essential.

* Ability to generate professional correspondence unaided.

* An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills.

* Attention to detail.

* A commitment to work as required to meet the needs of the business.

* Good working knowledge of excel work and outlook.

* Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.

* Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations.

* Ability to multitask and work under pressure.

* Team player and supportive of colleagues.

* First point of contact for all complaints and NHBC claims.

* Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.

* Manage Customer Service operative’s diary on a day-to-day basis.

* Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.

* Produce accurate and timely job sheets for sub-contractors.

* Chase sub-contractors as appropriate to ensure target dates are met.

* Maintain accurate records of all actions via the IT systems in place.

* Ensure all records are made available for a contra-charge process to be followed.

If you are interested in this opportunity, please apply and I will be in touch to discuss