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About the role As a Care Coordinator, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff. Reports to: Home Manager Skills and attributes Experience of supervising a care team. An ability to show empathy and understanding of the needs of the residents. Good leadership skills with the ability to communicate effectively and work as part of the team. A good eye for detail, and are organised and methodical. Flexibility around working schedules, roles and responsibilities. Education and qualification You will have, or be working towards, NVQ3 in Health &amp; Social Care. What will you gain? You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Care Coordinator

Customer Care Coordinator - Derby - Permanent - £26,000
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
Duties
* Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Excellent communication skills
For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Customer Care Coordinator

Customer Care Coordinator Salary: Up to £27,773 Benefits: * 25 days holidays + bank holidays * Company pension scheme * Occupational health scheme * Health and wellbeing scheme Location: Cramlington The Company: A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business! Job Description: Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention. Skills &amp; Experience: * Prior experience working within a manufacturing environment in a customer service role desirable * A proactive individual who has the ability to be flexible in their role whilst staying organised * Must be commercially savvy and has the ability to pick up on leads to provide to the wider team * Provide excellent customer care to customers in line with company expectations * Process customer orders, answer queries and complaints and log all corespondance on the CRM system * Coordinate with various departments to ensure customer satisfaction * Build relationships with customers through trust and transparency when dealing with queries from the customer

Does working 4 days a week but with FULL pay sound like a dream?!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Occupational Therapist Location: Cornwall and Isles of Scilly&nbsp;(within one hours commute of Newquay airport) Salary: Up&nbsp;to £53,200 DOE Hours: 37.5 hours per week, 8.30am-4.30pm Contract: Permanent, 52 weeks Essential: Full UK Driving Licence and access to own vehicle required We understand the value of helping our employees to achieve their Continued Professional Development goals and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. We are looking for an Occupational Therapist to join our clinical division, working collaboratively to deliver bespoke assessment and intervention plans for our pupils with developmental trauma, autism, ADHD, complex and SEMH needs About the role You will implement a holistic, therapeutic approach to helping our pupils in their daily lives, ensuring they are safe, comfortable, and healthy. Undertaking all aspects of Occupational Therapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out individual assessments and interventions, and preparing relevant documentation, including writing reports. In addition, you will provide information and training to staff, commissioners and other agencies, as required. Our Clinical Teams support our services to maintain a nurturing and loving environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for an Occupational Therapist who shares our vision; to build incredible futures by empowering vulnerable people in the UK to be happy and to make their way in the world. Location:&nbsp;Cornwall and Isles of Scilly&nbsp;(within one hours commute of Newquay airport) About the Group Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland&nbsp;and&nbsp;Wales&nbsp;with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education and&nbsp;Options Autism. For more information on the group please visit: Essential Criteria: Recognised and relevant Occupational Therapist degree Registered with the HCPC and RCOT Sensory Integration qualification desirable Full UK driving licence and access to own vehicle Experience working with Children and Young People Experience of working within school environments For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: or Kate Boot, Clinical Locality Lead,&nbsp;. What’s in it for you? Experience of working within school environments’&nbsp;We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: Generous Annual Leave Entitlement Life Assurance
Pension scheme with options to increase your contributions “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 *T&amp;C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including: A wide range of health, wellbeing, and insurance benefits 100’s of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of people. All successful applicants will be subject to a fully enhanced DBS. Job ID: (phone number removed) #1

Occupational Therapist

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided

Are you looking to work for a company that is a leader in their field and rely on offering exemplary customer service? Have you worked in a Customer Care position and understand the benefits of offering great customer service? If so our client based in Bury St Edmunds are now looking for a Customer Care Coordinator to join their rapidly growing team. As the Customer Care Coordinator you will be: Dealing with incoming calls, post and emails
Resolving any problems that customers may have
Coordinating technicians to resolve any problems
Checking with customers that all problems have been rectified
Updating information onto the system
As the Customer Care Coordinator you will have: Experience of delivering great customer service
Problem solving capabilities
Excellent prioritisation skills
Good computer skills
Great organisation skills
If you would like to work for a company that can offer a great working environment and future prospects then the Customer Care Coordinator is the role for you. If you think this Customer Care Coordinator role is for you, please do get in touch by sending us an email or call us on (phone number removed) and email your CV to (url removed). By applying for this Customer Care Coordinator vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency

Does working 4 days a week but with FULL pay sound like a dream?!* T&amp;C's apply It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Senior Occupational Therapist Location: Yiewsley Grange, London Salary: Up to £53,200 dependent on experience plus £3000 Welcome Bonus Hours: 37.5 hours per week, Monday – Friday, 08:30am-16:30pm Contract: Permanent, 52 weeks About the role We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. The successful candidate will be a key member of the team and will have the opportunity to continually develop from in house training with our highly qualified Clinical teams. You will be responsible for overseeing and implementing Occupational Therapy. You will undertake agreed delegated management responsibilities for example supervisions, appraisals, and audits. You will also work collaboratively with other clinicians to deliver bespoke assessment and intervention plans for young people with a primary diagnosis of trauma, with associated needs such as ADHD, social communication difficulties, sensory processing needs and Autism within these educational settings. Outcomes First Group uses a holistic, therapeutic approach to help our children, young people and adults in their daily lives, ensuring they are safe, comfortable, and healthy. Undertaking all aspects of Occupational Therapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. You will also contribute significantly to providing information and training to staff, commissioners, and other agencies. Our well-established multidisciplinary Clinical Team across the group maintain a nurturing and loving environment, where our children can flourish. Always putting our pupils at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible. When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for Senior Occupational Therapists who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world. Location: Yiewsley Grange, London About the Group Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and&nbsp;Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education and&nbsp;Options Autism. For more information on the group please visit: Essential Criteria: Degree in Occupational Therapy, HCPC and RCOT membership Must have Sensory Integration Training/qualification Valid and up to date HCPC registration Experience within the specialist client group. (complex trauma, attachment disorders, complex communication issues relating to autism, sensory impairment, learning disabilities/difficulties and associated behaviours that challenge) Experience of working within an educational setting would be advantageous Relevant post-qualification experience working as a Therapist, including working with the specific client group in an educational setting Skills in co-working, liaison and consultation with others, especially with regard to highly complex cases Specialist knowledge of OT assessments and interventions Ability to communicate effectively, both written and verbal, complex, technical and clinically sensitive information to the specific client group, their carers and families and a wide range of professionals outside the service For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: (url removed) Why work for us? Alongside working with a network of clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: Life Assurance
Pension scheme with options to increase your contributions “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 *T&amp;C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including: A wide range of health, wellbeing, and insurance benefits 100’s of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that’s not all, we place the outcomes of the people in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a fully enhanced DBS. Job ID: (phone number removed) #1

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