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Customer Care Coordinator
Bury St Edmunds, Suffolk We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business. Your key requirements are to provide efficient and professional customer service to all customers ensuring first class satisfaction as well as offering support to the customer care department as a whole. You will be required to have solid experience working in a demanding customer service environment, dealing with a wealth of incoming enquires, working to resolve any complaints or direct where necessary whilst remaining professional and amenable. This role will require you to liaise with a number of departments within the business including purchasing, directors, site managers and third party businesses, therefore you will need to be able to communicate effectively at all levels. Main Duties: •Dealing with incoming calls, post and emails relating to Customer Care
•Validating complaints and resolving problems quickly and efficiently, seeking direction where required
•Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
•Checking and ensuring work has been carried out to the customers satisfaction
•Updating and maintaining records
•Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
•Categorising works successfully, ensuring management of costs are minimised
•Developing an understanding of the Social Housing Defect Reporting Process and assisting with logging defects when required
•Attending meetings that may be necessary in the performance of your duties
•Complying with and upholding company policies and procedures To be considered for this position, you will need to have a solid career history in Customer Service, preferably within an office environment as well being a self- sufficient team player, with excellent communication skills. Additional Information: Hours: Monday to Friday - 8.30-5:00 or 9:00-5.30
Location: Bury St Edmunds, Suffolk
Free Parking on site
Salary: Circa £26,000
Permanent Position If you feel that this opportunity could be suitable for you, please send your CV through to Paige or call the office to discuss in more detail

Customer Care Coordinator

Customer Care Coordinator
£24,000-£27,000 DOE
37.5 hours per week
Monday to Friday On behalf of our client based in Bury St Edmunds, we are searching for a Customer Care Coordinator to join a well known, respected and expanding business. Reporting to the Head of Customer Care, the successful candidate will be highly organised, have excellent verbal and written communication skills, have an excellent telephone manner and the ability to negotiate. Previous experience of working in a Customer Services role within an office environment is essential. Main duties and responsibilities: Dealing with incoming calls, post and emails.
Handling complaints and resolving problems quickly and efficiently
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using company CRM system.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Processing purchaser reports
Attending meetings where necessary
Undertaking any additional tasks as may reasonably be required from time to time. Key Skills and attributes: Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management If you are interested in this position please apply with a current CV or contact the Bury St Edmunds office on (phone number removed) for more information

Are you looking to work for a company that is a leader in their field and rely on offering exemplary customer service? Have you worked in a Customer Care position and understand the benefits of offering great customer service? If so our client based in Bury St Edmunds are now looking for a Customer Care Coordinator to join their rapidly growing team. As the Customer Care Coordinator you will be: Dealing with incoming calls, post and emails
Resolving any problems that customers may have
Coordinating technicians to resolve any problems
Checking with customers that all problems have been rectified
Updating information onto the system
As the Customer Care Coordinator you will have: Experience of delivering great customer service
Problem solving capabilities
Excellent prioritisation skills
Good computer skills
Great organisation skills
If you would like to work for a company that can offer a great working environment and future prospects then the Customer Care Coordinator is the role for you. If you think this Customer Care Coordinator role is for you, please do get in touch by sending us an email or call us on (phone number removed) and email your CV to (url removed). By applying for this Customer Care Coordinator vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency

Customer Care Coordinator
Bury St Edmunds, Suffolk We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business. Your key requirements are to provide efficient and professional customer service to all customers ensuring first class satisfaction as well as offering support to the customer care department as a whole. You will be required to have solid experience working in a demanding customer service environment, dealing with a wealth of incoming enquires, working to resolve any complaints or direct where necessary whilst remaining professional and amenable. This role will require you to liaise with a number of departments within the business including purchasing, directors, site managers and third party businesses, therefore you will need to be able to communicate effectively at all levels. Main Duties: •Dealing with incoming calls, post and emails relating to Customer Care
•Validating complaints and resolving problems quickly and efficiently, seeking direction where required
•Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
•Checking and ensuring work has been carried out to the customers satisfaction
•Updating and maintaining records
•Bringing persistent faults to the attention of...

Customer Care Coordinator Suffolk National Residnetial Developer £27,500 + Package With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit. MAIN DUTIES * Dealing with incoming calls, post and emails relating to Customer Care. * Validating complaints and resolving problems quickly and efficiently, seeking direction where required. * Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. * Checking and ensuring work has been carried out to the purchaser’s satisfaction. * Updating and maintaining records using Sitestream. * Bringing persistent faults to the attention of the Customer Care Manager or He...

Customer Care Coordinator
Suffolk
National Residnetial Developer
£27,500 + Package
With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the skys the limit.
MAIN DUTIES
Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchasers satisfaction.
Updating and maintaining records using Sitestream.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time. TPBN1_UKTJ

Customer Care Coordinator Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Suffolk
National Residnetial Developer
£27,500 + Package
With your strong communication skills and patient approach, youll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient... JBLK1_UKTJ

7 Care Jobs in Bury St Edmunds, Bury Saint Edmunds, UK

7 jobs found