Customer Care Coordinator
We Recruit Group Ltd
Rushbrooke, Bury Saint Edmunds IP30 0ER, UK
Published 8 months ago
Permanent
Customer Care Coordinator
Suffolk
National Residnetial Developer
£27,500 + Package
With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.
MAIN DUTIES
* Dealing with incoming calls, post and emails relating to Customer Care.
* Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
* Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
* Checking and ensuring work has been carried out to the purchaser’s satisfaction.
* Updating and maintaining records using Sitestream.
* Bringing persistent faults to the attention of the Customer Care Manager or He...
Suffolk
National Residnetial Developer
£27,500 + Package
With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required. If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.
MAIN DUTIES
* Dealing with incoming calls, post and emails relating to Customer Care.
* Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
* Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
* Checking and ensuring work has been carried out to the purchaser’s satisfaction.
* Updating and maintaining records using Sitestream.
* Bringing persistent faults to the attention of the Customer Care Manager or He...