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Customer Care Coordinator
Bury St Edmunds, Suffolk We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business. Your key requirements are to provide efficient and professional customer service to all customers ensuring first class satisfaction as well as offering support to the customer care department as a whole. You will be required to have solid experience working in a demanding customer service environment, dealing with a wealth of incoming enquires, working to resolve any complaints or direct where necessary whilst remaining professional and amenable. This role will require you to liaise with a number of departments within the business including purchasing, directors, site managers and third party businesses, therefore you will need to be able to communicate effectively at all levels. Main Duties: •Dealing with incoming calls, post and emails relating to Customer Care
•Validating complaints and resolving problems quickly and efficiently, seeking direction where required
•Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries
•Checking and ensuring work has been carried out to the customers satisfaction
•Updating and maintaining records
•Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
•Categorising works successfully, ensuring management of costs are minimised
•Developing an understanding of the Social Housing Defect Reporting Process and assisting with logging defects when required
•Attending meetings that may be necessary in the performance of your duties
•Complying with and upholding company policies and procedures To be considered for this position, you will need to have a solid career history in Customer Service, preferably within an office environment as well being a self- sufficient team player, with excellent communication skills. Additional Information: Hours: Monday to Friday - 8.30-5:00 or 9:00-5.30
Location: Bury St Edmunds, Suffolk
Free Parking on site
Salary: Circa £26,000
Permanent Position If you feel that this opportunity could be suitable for you, please send your CV through to Paige or call the office to discuss in more detail

Customer Care Coordinator

Company Description Care Coordinator Preston PR5 6BL Salary £22,800 Driving licence is required Monday to Friday 9am - 5pm with additional on call duties on a rota basis What we offer We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Sagecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. Job Description What you’ll do We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as a Care Coordinator at Guardian Homecare every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career. What you’ll get We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City &amp; County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do. We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: 22 Days Holiday (increasing to 25 days after 3 year’s service) plus bank holidays Occupational Maternity Pay &amp; Adoption Pay Occupational Paternity Pay* Death in Service Payment* Occupational Sick Pay *subject to terms and conditions and qualifying period Qualifications What you need You will need to be an efficient, organised and experienced Care Coordinator who is passionate about providing the best in community care, thrive on managing your rota’s to an impeccable standard and take pride in building relationships with your care workers. Additional Information Why choose us? We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey Guardian Homecare is an Equal Opportunities Employer and part of the City and County Healthcare Group

Care Coordinator

We are looking for a Specialist Neurological Occupational Therapist for one of our private clients based in Glasgow. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you’ll find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. The Role: In this role you will work as part of a dynamic multidisciplinary team (including Therapy Assistants and Rehabilitation Support Workers) using the neurobehavioral model. The focus is to provide person centred rehabilitation that is evidence based. This is a unique community based inpatient setting led by a consultant neuropsychologist with a psychological approach. The service users may have a range of complex and challenging needs including cognitive, behavioural, physical, and emotional difficulties following brain injury. You will have scope to work with service users in a holistic way to address all aspects of recovery and to regain maximal independence including participation in social, leisure and vocational activities. There is access to specialist training, supervision (through the Clinical Lead OT) and development opportunities and you will be encouraged to get involved in service development and research. You will be able to work flexibly, creatively, and autonomously If you are interested, please apply today! For more information, please get in touch with Kerry. WhatsApp is also available

Specialist Occupational Therapist - Neuro - Private

Band 6 Occupational Therapist Location: Exeter, Devon (Hybrid) Salary: £36k&nbsp;- £45k&nbsp;+ Excellent Benefits Job Type: Full-Time, Monday - Friday The Client: Our client is a well-established health care services provider, specialising in delivering occupational therapy and speech therapy services. The Role: As an Occupational Therapist, you will perform patient assessments and develop personalised treatment plans. Responsibilities: Deliver occupational therapy interventions to enhance patient independence.
Coordinate services for optimal patient outcomes.
Provide parental education to support clients.
Work in a trauma-informed manner. Requirements: Previously worked as an Occupational Therapist or in a similar role.
Bachelor's / master’s degree in occupational therapy.
Valid HCPC licence.
Skilled in paediatric therapy interventions.
Capable to deliver compassionate patient care.
At least 2 years of experience as an occupational therapist would be preferred.
Background in a remote and autonomous role would be preferred. Benefits: Competitive salary
Sick pay
Bonus scheme
Company car
On-site parking
Free or subsidised travel Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies &amp; Employment Businesses Regulations 2003. Keywords:&nbsp;Occupational Therapist, occupational health therapist, occupational therapy, OHT, paediatric, jobs

Occupational Therapist

Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Duties: Breakdown issues reported into specific defects
Produce relevant remedial work instructions
Keep purchasers regularly updated regarding the progress of individual issues
Deal with all administrative functions as directed by other team members
Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £28,000 - £35,000 per annum
Parking
25 days holiday plus bank holidays
Life Insurance
Death in service
PensionExperience required: Previous new build, new homes customer care experience
Ability to multi-task and remain calm under pressure
Excellent communication skills, both verbal and written
Good eye for detail
Excellent empathy and professionalism but also able to be assertivePlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web

Are you a Newly Qualified Occupational Therapist wanting to gain experience working with Autistic People with additional needs? Does working 4 days a week but with FULL pay sound like a dream?!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Occupational Therapist Location: Barton School, Lincolnshire Salary: up to £53,200 (dependent on experience) plus £3000 Welcome Bonus and Relocation package £3000. (Relocation package dependent/ agreed based on distance) + £2000 CPD Training Allowance Hours: 37.5 hours per week, Monday to Friday&nbsp;9.00am – 17.00pm Contract: Permanent, 52 weeks per annum About the role We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. Barton School are looking for an enthusiastic newly qualified Occupational Therapist to join our expanding team.&nbsp;In the role you would be&nbsp;required to complete a preceptorship year under the supervision of a senior occupational therapist before working more independently following competencies being signed off. As a registered practitioner you will be expected to implement a holistic, therapeutic and dynamic approach to helping our pupils in their daily lives with supervision, whilst being&nbsp;personally responsible for your professional practice and maintenance of CPD.&nbsp;As part of the multi-disciplinary team, you will assess and treat individuals within the service, delivering meaningful activity within an individual and group environment. You will be required to do screening and assessments as required, with report writing being supported by your supervisor initially. In addition, you will provide information and training to staff, commissioners and&nbsp;other agencies as required. You would be working within our supportive multi-disciplinary therapy team to help create an environment where our pupils can flourish, learn and develop. The team includes Psychology, Speech and Language Therapy, Occupational Therapy and therapy assistants. Someone with a rounded and integrated approach to care, education and clinical services would be perfect for this role. Location: Barton School, Lincolnshire About the Group Outcomes First Group is the largest independent provider of special needs education and care. We have services covering all of England and North Wales. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education and&nbsp;Options Autism. For more information on the group please visit: Essential Criteria: Occupational Therapy BSc (Hons). Registered with the HCPC and RCOT registered. Ability to work under pressure and to deadlines. Clinical problem-solving ability. Ability to assess young people’s needs and formulate a treatment plan, from a range of OT modalities. Ability to communicate effectively to all including families, carers, Local Authorities and wider communities. Ability to keep legible and accurate records in accordance with HCPC &amp; RCOT. Ability to be autonomous including when organising, delegating and prioritising. Good team player in all areas. Ability to motivate self and others. To be flexible to the changing needs of the YP and service. Responsible and reliable. Good organisational skills. Able to use initiative and be innovative. Able to work under pressure. Professional appearance. What’s in it for you? You will be working with an ambitious and driven service that’s really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: Why work for us? Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: Life Assurance
Pension scheme with options to increase your contributions “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 *T&amp;C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including: A wide range of health, wellbeing, and insurance benefits 100’s of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that’s not all, we place the outcomes of our people in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS. Job ID (phone number removed) #1

Customer Care Coordinator
£24,000-£27,000 DOE
37.5 hours per week
Monday to Friday On behalf of our client based in Bury St Edmunds, we are searching for a Customer Care Coordinator to join a well known, respected and expanding business. Reporting to the Head of Customer Care, the successful candidate will be highly organised, have excellent verbal and written communication skills, have an excellent telephone manner and the ability to negotiate. Previous experience of working in a Customer Services role within an office environment is essential. Main duties and responsibilities: Dealing with incoming calls, post and emails.
Handling complaints and resolving problems quickly and efficiently
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using company CRM system.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Processing purchaser reports
Attending meetings where necessary
Undertaking any additional tasks as may reasonably be required from time to time. Key Skills and attributes: Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management If you are interested in this position please apply with a current CV or contact the Bury St Edmunds office on (phone number removed) for more information

Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

A leading care provider in the Brighton area is looking to recruit a Care Coordinator to join their rapidly expanding team, on a full-time permanent basis. About the Care Coordinator role and what the client is offering: A competitive annual salary of £27,000 inclusive of on call
A permanent, full-time contract
Working Monday to Friday 9am to 5pm, with additional on-call duties
Bank holidays &amp; 22 days holiday, which increase to 25 days after 3 years' service
Occupational maternity pay, adoption pay &amp; paternity pay
Occupational sick pay and death in service payment
All the above subject to terms and conditionsAs a Care Coordinator you will support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field-based elements of the role you must be a driver with your own vehicle. What we're looking for in a Care Coordinator: Experience of delivering and managing care support services
A good understanding of principles of good care
Be able to prioritise, especially under pressure
Excellent communication, organisational, interpersonal and time-management skillsIf you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) . Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation

Care Coordinator Domiciliary Care

PLEASE NOTE – WE CAN NOT OFFER SPONSORSHIP FOR THIS ROLE. IF YOU REQUIRE SPONSORSHIP OR HAVE LESS THAN 12 MONTHS REMAINING ON YOUR VISA PLEASE DO NOT APPLY AS WE ARE UNABLE TO PROGRESS YOUR APPLICATION**** Job Title: Specialist Occupational Therapist
Location: Quidenham, Norfolk
Salary: £37,689 - £44,699.20 per year dependant on qualifications and experience
Hours: 40 hours per week – Full year contract (open to Term time plus 2 weeks = 41 weeks total) We are looking for an enthusiastic Specialist Occupational Therapist to work as part of a therapy team in our Primary and Secondary Specialist School which provides flexible day placements for students aged 6-16 years with complex care needs including behaviours that challenge and learning disabilities, often in association with autism spectrum conditions. The role: * Providing an Occupational Therapy Service, which is run in an efficient manner so that students’ needs are met effectively. * Assessing the occupational, functional and sensory limitations of children within their academic and wider settings. * To write in-depth reports demonstrating clinical reasoning skills that are based on the analysis of findings from the assessments carried out within a specified time frame. * To work collaboratively with the child, their support network, and other agencies, in order to effectively communicate the needs of the child and how these needs can be best met. * To deliver individualised interventions as outlined within the child’s EHCP and identified through Occupational Therapy assessment. * To advise and source, where appropriate, specialist equipment believed to help address the occupational needs of the child or young person. * To liaise effectively with senior managers, SENCO and all teaching staff such that best practice is evidenced throughout the whole curriculum. * To be professionally and legally accountable and responsible for all aspects of your own work including the management of students in your care. * To provide professional support, leadership and supervision as appropriate to Occupational Therapy Assistants. * To provide Occupational Therapy training, support and advice to members of the multidisciplinary teams. * To maintain regular records of intervention using agreed protocols and in line with the code of professional conduct. * To attend appropriate multidisciplinary student reviews and team meetings; promoting our culture of joint working with other disciplines and outside agencies. Experience /Qualifications: * A recognised degree in Occupational Therapy * Current registration of the Health and Care Professions Council (HCPC). * Previous experience in an Occupational Therapist role, preferably with children and young adults. * Have at least two years post-graduate experience working as a Paediatric Occupational Therapist. * Experience and qualifications in Sensory Integration Theory to at least level 3 as recognised by the Sensory Integration Network. * Driving Licence and Vehicle Business Insurance. Working with children in their home may be required. Benefits: * Life assurance and Pension * Free lunches when working * Free onsite parking * Perkbox - offering high street discounts * Employee assistance programme * Car lease scheme * Fully funded training and qualifications * Bike to work scheme * Family Swim * Free membership to our Health cash back plan - Claim back money on services such as dental, optical, physio and many more

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