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TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Community Occupational Therapist Role Job Title: Occupational Therapists Location: Scunthorpe but working from home involved Start Date: ASAP End Date: Ongoing * Working as part of the of the Independent Living Service, ensuring the effective delivery of services to enhance people's wellbeing. * Providing practical advice, guidance and solutions to enable people to live full, satisfying and independent lives. * Working in line with the thresholds agreed in North Lincolnshire to support people to receive the right help at the right time, tailored to their needs at that particular point. * Promoting the Independent Living Service, including supporting staff development and training. * Maintain knowledge of evidence-based research and new developments in Therapy Services, disseminate and apply this in North Lincolnshire. * Provide a strong professional lead role, and at times provide direct coaching and mentoring, to team managers, back care advisor and others, in order to support the achievement of strategic, operational and personal development objectives * Qualified Occupational Therapist IF YOU ARE NOT INTERESTED IN THIS ROLE, PLEASE STILL GET IN TOUCH AS WE HAVE MANY OPEN VACANCIES! Benefits of working with Tripod Partners * £350 refer a friend bonus * £500 loyalty bonus for continued service * £50 bonus for registering * £150 find your own job bonus * Free DBS and compliance service including paid for Mandatory Training * Excellent compliance processes and department making it a smooth and enjoyable process * Your own dedicated consultant with extensive experience within the healthcare sector * Daily payroll and in-house payroll system Since Tripod Allied Health established in 2014, we have built a large, dedicated network of highly-regarded Allied Healthcare Professionals to deliver across public and private sectors. Tripod Partners are the leading UK agency for qualified social care and hold awarded places on both the Workforce Alliance (formerly CCS&amp;CPP) &amp;vHTE Temporary Workforce Solutions II NHS Frameworks for the supply of Professionals across the UK. We understand your need for experienced healthcare professionals that can hit the ground running. Our pool of talented professionals is constantly increasing, allowing you quick and efficient access to the most suitable candidates. We have highly experienced consultants, covering 9 key categories: * Occupational Therapists * Physiotherapists * Speech and language therapists * Diagnostic Radiographers * Therapeutic Radiographers * Sonographers * Pharmacists * Cardiac Physiologists * Echocardiographers * Therapy Assistants (Band 3 &amp; 4)

Occupational Therapist

Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator

Occupational Therapist
Liverpool
Full time
3 months with view to extend
Up to £30 per hour
Spencer Clarke Group are looking for an Occupational Therapist to join our client on initial 3 month basis. The successful candidate will be responsible for conducting community local authority assessments to determine the need for both standard and specialist equipment, as well as minor and major adaptations.
Key Responsibilities: Conduct comprehensive assessments to evaluate client's functional abilities and limitations.
Recommend appropriate equipment and adaptations to improve client's independence and quality of life.
Collaborate with clients, families, and multidisciplinary teams to develop personalised care plans.
Provide guidance and support to clients and their caregivers on the safe and effective use of recommended equipment.
Complete manual handling assessments in accordance with established protocols and best practices.
Maintain accurate and detailed records of assessments, recommendations, and interventions.
Stay updated on the latest developments and best practices in occupational therapy.Qualifications: Degree in Occupational Therapy from an accredited institution.
Registration with the Health and Care Professions Council (HCPC).
Proven experience working as an Occupational Therapist in a local authority setting.
Strong knowledge of community-based care services and resources.
Competency in conducting manual handling assessments.
Valid driver's license and access to own transportation.As a leading specialist recruitment consultant, we take pride in our deep expertise in connecting exceptional professionals in the fields of Psychiatry, Educational Psychology, Clinical Psychology, Occupational Therapy, and Speech and Language Therapy with life-changing career opportunities. Our track record speaks for itself, as we've successfully brought together countless talented individuals and rewarding positions in the world of psychology and therapy. Reach out to Natalie today to discover how she can assist you. / (phone number removed)
INDSCG3

Reablement Occupational Therapist
Newham
£35/hr
Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for an Occupational Therapist in the Newham area. Purpose: To work closely with Reablement officers (RO's) to embed their Trusted Assessor (TA) skills, to sign-off TA level equipment competencies (second cohort of RO's some of whom have already started the self-directed training) and to deliver more training in house on basic equipment as required.
Revisit the competencies of some the RO's from the first cohort of TA training, who are prescribing fewer items of equipment.
Ensure a greater range of Reablement strategies are used; including wider range of equipment (outside of TA level), identify minor and make recommendations for major adaptations; use of bespoke fatigue management and falls advice; greater bespoke IAG; activity analysis; greater problem solving and to support the development of improved clinical reasoning.
Pilot joint goal setting visits with 3-4 RO's and track benefits in terms of leaving Reablement with no or lower POC compared to the average and ability of the service to increase the scope of referrals accepted.
To hold a small caseload as needed of complex or DHC cases

Reablement Occupational Therapist

The London Borough of Sutton is seeking a Children's Occupational Therapist who has a minimum of 2 years experience working with children and in social care. You will be working closely with Social Workers and Family Support Workers. You will also work closely with the Sensory Team, Education, Housing and the NHS to ensure that assessment and recommendations are robust and fully meet the needs of our residents.The client offers a full-time contract with an opportunity to work from home, a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Children's Occupational Therapist includes. Moving and handling assessment and advice: Including provision of hoists/slings and risk assessments addressing specific needs of the child in their home environment.
Equipment provision: Assessment of specialist equipment including beds, shower/bath seats, specialist seating, toileting - assisting daily activities
Minor adaptations: Assessment of need for provision of door widening/grab rails/ramps and safety measures
Home adaptations: Assessment of potential need for adaptations through the national Disabled Facility Grant. Adaptations may include through floor lifts, ceiling track hoists, level access showers, facilitating wheelchair access throughout a property.
Housing needs assessments: Assessments to support a social housing application for a property, identifying specific access needs of a child to be considered when being rehoused.
Attending child in need and safeguarding meetings of allocated children, and close working with Social Workers and the MDT.To be Successful Previous experience working as an Children's Occupational Therapist in the community.
Experienced Adult Social Care OT required with minimum of 2 years' experience.
Specialist OT service to children with a neuromuscular, or genetic condition, or with profound developmental disability, impacting on engagement and function in the home environment.
Community OT post, with experience in assisting and moving, major and minor adaptations.
Community based with provision of equipment to support home working.
Experienced OT with experience in assessing and providing major adaptions such as ramps and stairlifts and manual handling equipment.
ESSENTIAL: Understanding of Major Adaptations.
Previous experience working with major adaptations.
Manual handling experience.
HCPC Registration.
Enhanced DBS/CRB (we can obtain for you).
Eligibility to work in the UK.
Occupational Therapist Qualification.Benefits of Working with Sutton. Our client offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free on-site parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week. To discuss this Occupational Therapist vacancy, or any similar roles we have available, please contact Ella Hajittofis or email us your updated CV today

Children's Occupational Therapist

Customer Care Coordinator - New Homes Greater Manchester We are looking to pay a salary of £23,000 - £28,000 DOE. Monday – Friday working standard office hours with an early finish on a Friday. TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties Liaise with all customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries.
Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
Maintain regular communications/updates with the customers
Always follow the principles set out in the Customer Journey program
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
All defect repairs to be logged accurately
Maintain accurate and concise records of all repairs, solutions and notes/comments
Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required
Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
General administration duties for the Head of Customer Care
Ensure the Customer Journey protocols are achieved, in the time frame allocated
Comply with our GDPR policy
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director before arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, we can't contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Homes

Senior Occupational Therapist (CAMHS)
£35,000 - £45,000
37.5 per week Overview: Our client is seeking a qualified Senior Occupational Therapist to lead their Occupational Therapy team, working within CAMHS wards at their hospital in Roehampton. This role involves providing occupational therapy to patients on private and NHS Acute wards and the Eating Disorders unit. Responsibilities: * Help patients develop confidence, functional skills, and coping strategies for independent living. * Maintain and develop professional relationships within the multidisciplinary team. * Ensure clinical practice aligns with policies, procedures, statutory regulations, and quality standard * Lead and manage the Occupational Therapy team. * Provide occupational therapy in CAMHS wards based on clinical indications. * Assess, plan, implement, and evaluate patient-centric interventions. * Requirements: * Qualified Occupational Therapist. * Experience in a similar role, preferably within a CAMHS setting. * Strong ability to work within a multidisciplinary team. * Commitment to evidence-based, patient-centric care

Senior Occupational Therapist - CAMHS

Title: Occupational Therapist Location - Gravesend Special Educational Needs school JOB PURPOSE * To assess and carry out interventions for pupils of Ifield with a range of motor, sensory and neurological difficulties. * To advise and provide clinical support to other staff on Occupational Therapy priorities in line with the school’s curriculum. * To supervise the work of OT assistants, OT students and other staff working with the post holder. To provide total commitment to the safeguarding of pupils and the provision of opportunities for all pupils to achieve within their personalised curriculum MAIN PROFESSIONAL DUTIES: * To deliver Occupational Therapy in the school setting. * To maintain records, reports and other paperwork. * To provide specialist advice to other parties including parents/ carers CLINICAL * To be professionally and legally accountable for all aspects of own work including the management of pupils on a given caseload. * To inform stake holders of therapeutic assessment, interventions, and outcomes. * To provide specialist advice, support and training to other parties within the school environment. * Provide advice for Educational Health and Care Plans (EHCP) and when appropriate write reports, attend Annual Reviews meetings. The person Qualified Occupational Therapist Experience of working within education

About the role As a Care Coordinator, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff. Reports to: Home Manager Skills and attributes Experience of supervising a care team. An ability to show empathy and understanding of the needs of the residents. Good leadership skills with the ability to communicate effectively and work as part of the team. A good eye for detail, and are organised and methodical. Flexibility around working schedules, roles and responsibilities. Education and qualification You will have, or be working towards, NVQ3 in Health &amp; Social Care. What will you gain? You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

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