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Job Description We are Oriflame
Founded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of nature-inspired beauty products powered by science are marketed through approximately 3 million Independent Oriflame Brand Partners.
Purpose of the role:
Addressing customer queries via phone calls, emails and chats is the core task but there also hands on tasks make the role more varied than your regular contact centre. Sending out kits and samples, prepping for quarterly events and general admin tasks to name a few things that make the day fly by. What will you do?
Answering customer queries that come in via chat, email and phone calls.
Packing and sending out kits and samples.
Assisting at conferences.
Dealing with claims and returns.
Sending out certificates and incentive gifts.
Booking in post and parcels for collection.
Ad hoc projects and testing of new systems and processes. Your background and your qualifications:
Good written and verbal communication skills.
Customer Service experience including working with calls, chats and emails.
Comfort with multi-tasking in a busy environment.
Understanding of customer service and dealing with customers.
Fluency in English.
Excellent communication and teamwork skills.
Capability to multitask and a positive approach to problem-solving.
Proficiency in computer skills. Experienced with Outlook, word and excel. Good typing skills.
Eligible to work in the UK. You will be part of a small busy team who help and support each other through the busy days and take pride in turning any challenges we have into a win.
This is a very varied, hands on role, where each day is different. Dealing with customer contacts in the form of phone calls, emails and chats is the core task but there are other things that make the role a lot more fun than a big impersonal call centre. Sending out kits and samples, prepping for quarterly events and general admin tasks to name a few things that make the day fly by.
We are a different kind of Customer Care where our customers are regulars who we speak to and see enough to build great relationships with. We are the champions of the customer journey, making sure every day that we are working on improving that.
A part time role working Monday to Thursday 9:00 am to 4:30pm, it would be preferable to have someone with flexibility to occasionally work extra hours for holiday cover and busy peak periods.
If this sounds like the team you want to work with and you think you have the skills to help us make sure we keep offering great customer care, get in touch, we would love to hear from you. Does this match your profile and expectations?
Then don’t hesitate and apply now. Or spread the word to people who might be the right match.

Customer Care Coordinator

Job Description Principal Duties and Responsibilities The Care Coordinator will be responsible for ensuring high quality care and support services are provided to enable individuals to remain in their own homes, living a fulfilled life, which respects their diversity, culture, and values. The role of the Care Coordinator is to support the delivery of the highest quality care support services in a hands-on way. Duties of the role will include (but are not limited to) to following:
Managing the distribution of Care Assistants responding to service delivery issues as they arise.
Assisting with the induction and training of care workers within the company.
Implementing, monitoring and evaluating the Individual Support and Assessment Procedures within your area of responsibility.
Communicating with customers, their families and other care professionals. Requirements A diploma in Health &amp; Social Care Level 2 (or equivalent).
Previous experience working as a Care Coordinator, as a supervisor or other role within a care providing organisation.
Proficiency in the English language, together with excellent communication skills.
A strong understanding of legislation concerns with care provision.
A full UK drivers’ licence and access to own transport.
Right to work in the UK. About Us
Care 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes. Our professional and sensitive staff pride themselves on offering a flexible, consistent and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care. Organisational Benefits We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of Servisource and the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion. What we offer:
Competitive Financial and Benefits package
Flexibility and Smart Working Practices
Health &amp; Wellbeing initiatives
Career Development Progression opportunities
Further Learning &amp; Development opportunities
Vibrant Sports &amp; Social club Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: C ustomer focused
A ccountability
R esponsibility
E mpowerment
E ffective communication
R espect *Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*
If you wish to apply for the above-named role, please send an updated CV to <a href="mailto:chloe.kelly@servisource.ie" target="_blank">chloe.kelly@servisource.ie</a> quoting the job reference number JO-2405-534133 in the subject bar of your email.

Care Coordinator

Job Description Job Title: Band 7 Occupational Therapist Are you an experienced Occupational Therapist looking to make a meaningful impact in the fields of Trauma &amp; Orthopaedics, Vascular Surgery, and General Surgery? Look no further! We are currently seeking a dynamic and dedicated individual to join our team as a Specialty Occupational Therapist. Key Responsibilities:
Provide high-quality Occupational Therapy services within the specialties of Trauma &amp; Orthopaedics, Vascular Surgery, and General Surgery.
Manage a diverse caseload of patients with complex trauma, vascular, and surgical conditions.
Conduct clinical risk management pre and post-operatively, post-injury, or post-diagnosis to optimize functional ability and ensure safe patient discharge.
Collaborate with multidisciplinary teams to provide comprehensive care for patients across various surgical specialties.
Actively participate in the development, evaluation, and audit of occupational therapy services.
Provide leadership, direction, and support for junior staff and students.
Assist in the management and development of occupational therapy services, including service reviews and audit.
Take responsibility for defined projects aimed at enhancing patient care and service delivery.
Provide specialized OT input into education, training, and development programs for staff and students within clinical specialties and the profession. Qualifications and Experience:
Bachelor's or Master's degree in Occupational Therapy.
Registration with the relevant professional body and compliance with professional standards and codes of ethics.
Substantial experience working within Trauma &amp; Orthopaedics, Vascular Surgery, and General Surgery settings.
Proven ability to manage complex caseloads and work effectively within multidisciplinary teams.
Strong leadership and communication skills, with the ability to mentor and support junior staff and students.
Experience in service development, evaluation, and audit is desirable.
A commitment to continuous professional development and staying abreast of current practices and research within the field of Occupational Therapy. Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and advancement.
Supportive work environment within a multidisciplinary team.
Comprehensive benefits package, including healthcare coverage and retirement plans.
Meaningful work that makes a difference in the lives of patients and their families.
If you're passionate about delivering high-quality Occupational Therapy services and making a positive impact in the lives of patients, we want to hear from you!

Occupational Therapist

Job Description Salary: £35,000-39,000 (UK-Wide) £42,000-44,000 (London-Rising)
Hours: Monday-Friday 9am-5pm, Part-Time Available
Office, Homeworking and Hybrid options
Are you an Occupational Therapist (OT) who is looking for a better work-life balance? We offer true flexible working - allowing you to choose your workdays Monday-Sunday and hours between 8am-8pm. This role is a fantastic opportunity to hone your assessment skills and develop your clinical knowledge, whilst making a difference to people's lives. You will work with a diverse range of people handling challenging situations.
Role overview:
As a disability Assessor, you will draw on your experience as a clinical expert to assess and examine individuals with disabilities and illnesses who have applied for Personal Independence Payment (PIP). You'll listen sensitively to their experiences, ask questions and use your insights to report on how their disability or health condition is affecting their daily life. Your factual report will help the Department for Work and Pensions (DWP) determine their eligibility for benefits.
You will be supported in managing your caseloads efficiently, with the time to give consultations the care and attention they deserve. You will not be expected to work long days, do night shifts or take work home with you! We are currently undertaking telephone assessments with claimants.
Once you apply, you will be contacted by one of our team of specialist recruiters who will guide and advise you through the virtual recruitment process.
Benefits:
25 days of annual leave + BH - option to buy additional days or sell back.
Private medical insurance, life assurance, pension scheme and healthcare cash.
Medical indemnity cover and protected CPD.
An option of up to 60% working from home.
Supportive working environment with ongoing CPD support.
HCPC/NMC fee reimbursement and revalidation support.
All flexible benefits can be tailored to your requirement and lifestyle, such as travel insurance, dental insurance and childcare vouchers.
Office &amp; hybrid options available.
Training &amp; Development:
To ensure you are fully prepared for your new role, you will embark on a comprehensive induction and training programme, earning over 100 hours of CPD within your first 3 months! Ongoing professional development will be given throughout your career to keep your knowledge current and you will have plenty of exposure to develop your skills and clinical knowledge.
Requirements:
Currently and fully HCPC or NMC registered with a valid licence to practise in the UK.
Eligibility to live and work in the UK (no sponsorship opportunities are available).
Up-to-date evidenced CPD portfolio and appraisal.
Government legislation requires at least 1-year post-qualification work experience.
Previous experience as an assessor is not required as you will be fully trained to do the role.
A UK driving licence is NOT required for these roles.
Why SJB Medical:
We are the longest standing recruitment agency for DWP assessor contractors and pride ourselves on the support we give our healthcare candidates throughout the whole recruitment process. We believe that a diverse workforce adds to the success of our clients and as such, are committed to maintaining and supporting a culture of equality and diversity throughout our recruitment process.
Job applicants will receive equal and fair treatment, regardless of sex, race, age, disability, sexual orientation, religion or marital status. Our job advertisements will clearly and accurately state the requirements of the role to enable applicants to assess their suitability. To give everyone a fair experience, we will review and consider, where reasonable, adjustments and accommodations during the recruitment process.

Occupational Therapist Disability Assessor

Job Description Location: Newport
The Role:
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we’re looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.
Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care. As a Care Coordinator you’ll be responsible for:
Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
Completing direct observations and supervisions for your care teams within the correct timescales.
Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
Reassessing customers to ensure care plans are reflective of customer’s needs and condition.
Actively seeking new business opportunities and supporting the commercial growth of the branch.
Ensuring that the highest levels of customer service are always provided.
About You
To be successful in this role you’ll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You’ll also need to have a full UK driving licence and access to your own vehicle. What’s in it for you?
At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:
Career progression opportunities
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Access to our employee assistance programme
Support to complete nationally recognised qualifications
Refer a friend scheme
Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Work life balance
Flexibility
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Amazing company
Flexibility
‘Its completely flexible’
“From customers to other carers everyone is lovely. We all get along and if we need help it’s always there. I got the hours I asked due to having kids... Read more
Work life balance
Flexibility

Casual - 1 day/ week, Occupational Therapist, Drivers Assessment and Training (Peterborough) POSITION SUMMARY: Occupational Therapists will provide patient management through all stages of assessment, treatment, consultation and follow-up services to patients. The successful candidate will be familiar working in a team environment and in delegating treatment to appropriately qualified licensed driving instructors As the successful candidate, you are a graduate of an accredited program in Occupational Therapy and are a member in good standing of the College of Occupational Therapists of Ontario. You demonstrate excellent interpersonal, organizational and communication skills, both written and verbal, along with a high level of initiative and adaptability to rapidly changing demands. RESPONSIBILITIES: Conducting driving assessments (in clinic and on-road) Formulating client goals, recommendations and providing client resources Accepting auto insurance referrals and completion of OCF18s Planning, monitoring and modifying treatment plans that include on-road driver training through the use of driving instructors. Provide vehicle access assessments for drivers and passengers to enable them to enter / exit a vehicle and stow their mobility devices. REQUIREMENTS: Maturity, confidence and compassion to make and communicate life-altering decisions for clients with respect to community mobility. Reliable, flexible, creative, self-directed professional, able to work effectively and collaboratively with administrative assistants, driving instructors as well as with families, vendors and case managers Strong interpersonal, organizational and communication skills are a must A positive work attitude and excellent attendance record is essential Competence in the learning and use of various computer applications including MS Word, Excel (basics), Power Point, Outlook as well as client management software Advanced knowledge of driving, licensing requirements and vehicles is a benefit Valid driver's license and use of a vehicle is required Registration with the College of Occupational Therapists of Ontario is required A Masters or B.Sc. in Occupational Therapy or equivalent is required. Experience in the driver rehabilitation and vehicle modification field are preferred. CDR designation is an asset. Experience working in auto-sector and with HCAI is a strong advantage BLS &amp; CPR certificate About Us: At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team. Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience. Please apply online

Occupational Therapist- Drivers Assessment

Make an Impact on People's Lives; Join SE Health as a Casual Occupational Therapist in Peterborough County, Northumberland County and Victoria County! Position summary SE Health Occupational Therapist are the best of the best. We provide person centered care, an ability to build rapport and trust with your clients while positively seeing them progress in their home. When you choose to join SE Health, you join a diverse, collaborative, and supportive care team where you'll apply your skills - and your heart - to provide services to a roster of clients in your community. You'll apply a client-centered approach to address clients' physical, cognitive, social, emotional, and spiritual needs. You'll make a difference in their lives, and they'll make a difference in yours! Responsibilities Conducting assessments
Formulating goals and recommendations
Planning and implementing client-centered, goal-directed treatment programs There are many reasons why you will want to bring your talent to our team: Develop yourself with SE. We have Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning. And our leadership team will support you to practice to full scope, to integrate the most current evidence into your practice, and to be part of a strong and supportive team that gives you the right mix of team and independence. .SE's orientation and development programs are designed to support both new and seasoned practitioners to excel, and to enable you to provide the very best care in a warm and nurturing way.
Manage your life. At SE, you'll have the flexibility to control your schedule to balance your life around child care or elder care or whatever it is you need to do to have a healthy balance of life and work. You have the freedom to set and adjust your schedule, with your roster of clients.
Support to be your best. SE Therapists are afforded the time they need to help their patients, to build rapport, to accomplish patient care and recovery goals, and to understand the home and life environments that impact recovery in a way you can't in most other settings. At SE, you meet your patients where they are, and together you take them to new heights!
Grow your career. SE health is a large national organization with diverse healthcare business lines. You'll have an opportunity - and will be supported - to do different types of patient-facing therapy roles in different locations if that is what you're interested in. Or you can pivot to supporting or leadership positions where you use your therapy skills as a foundation to contribute and make an impact in different ways.
Competitive Compensation. Our Total Rewards package includes a competitive rate, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff Requirements A graduate of an accredited program in Occupational Therapy and are a member in good standing of the College of Occupational Therapists of Ontario
Recent experience in managing patients in acute/rehab or community-based rehabilitation programs is preferred
Reliable, flexible, creative, self-directed professional, able to work effectively and collaboratively with rehab assistants as well as with a high-performance interdisciplinary rehabilitation team
Sound knowledge of community resources is an asset
Effective interpersonal, organizational and communication skills
A positive work and attendance record is essential
Ability to adapt to new computer applications
This role follows a hybrid work approach where you are able to work remotely and with the clients in their acute/rehab or community-based rehabilitation setting About SE Health At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team. In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose. SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience Please apply online

Casual - 1 day/ week, Occupational Therapist, Drivers Assessment and Training (Peterborough) Is this the role you are looking for If so read on for more details, and make sure to apply today.
POSITION SUMMARY:
Occupational Therapists will provide patient management through all stages of assessment, treatment, consultation and follow-up services to patients. The successful candidate will be familiar working in a team environment and in delegating treatment to appropriately qualified licensed driving instructors
As the successful candidate, you are a graduate of an accredited program in Occupational Therapy and are a member in good standing of the College of Occupational Therapists of Ontario. You demonstrate excellent interpersonal, organizational and communication skills, both written and verbal, along with a high level of initiative and adaptability to rapidly changing demands.
RESPONSIBILITIES:
· Conducting driving assessments (in clinic and on-road)
· Formulating client goals, recommendations and providing client resources
· Accepting auto insurance referrals and completion of OCF18s
· Planning, monitoring and modifying treatment plans that include on-road driver training through the use of driving instructors.
· Provide vehicle access assessments for drivers and passengers to enable them to enter / exit a vehicle and stow their mobility devices.
REQUIREMENTS:
· Maturity, confidence and compassion to make and communicate life-altering decisions for clients with respect to community mobility.
· Reliable, flexible, creative, self-directed professional, able to work effectively and collaboratively with administrative assistants, driving instructors as well as with families, vendors and case managers
· Strong interpersonal, organizational and communication skills are a must
· A positive work attitude and excellent attendance record is essential
· Competence in the learning and use of various computer applications including MS Word, Excel (basics), Power Point, Outlook as well as client management software
· Advanced knowledge of driving, licensing requirements and vehicles is a benefit
· Valid driver’s license and use of a vehicle is required
· Registration with the College of Occupational Therapists of Ontario is required
· A Masters or B.Sc. in Occupational Therapy or equivalent is required.
· Experience in the driver rehabilitation and vehicle modification field are preferred. CDR designation is an asset.
· Experience working in auto-sector and with HCAI is a strong advantage
· BLS &amp; CPR certificate
About Us:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at <a href="mailto:careers@sehc.com" target="_blank">careers@sehc.com</a> at your earliest convenience.
Please apply online <a href="mailto:TriptiAvasthi@sehc.com" target="_blank">TriptiAvasthi@sehc.com</a>

Make an Impact on People’s Lives; Join SE Health as a Casual Occupational Therapist in Peterborough County, Northumberland County and Victoria County! For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Position summary
SE Health Occupational Therapist are the best of the best. We provide person centered care, an ability to build rapport and trust with your clients while positively seeing them progress in their home. When you choose to join SE Health, you join a diverse, collaborative, and supportive care team where you’ll apply your skills – and your heart – to provide services to a roster of clients in your community. You’ll apply a client-centered approach to address clients’ physical, cognitive, social, emotional, and spiritual needs. You’ll make a difference in their lives, and they’ll make a difference in yours!
Responsibilities
Conducting assessments
Formulating goals and recommendations
Planning and implementing client-centered, goal-directed treatment programs
There are many reasons why you will want to bring your talent to our team:
Develop yourself with SE. We have Tuition Assistance Programs, continuing education, training, and professional development to support your life-long learning. And our leadership team will support you to practice to full scope, to integrate the most current evidence into your practice, and to be part of a strong and supportive team that gives you the right mix of team and independence. .SE’s orientation and development programs are designed to support both new and seasoned practitioners to excel, and to enable you to provide the very best care in a warm and nurturing way.
Manage your life. At SE, you’ll have the flexibility to control your schedule to balance your life around child care or elder care or whatever it is you need to do to have a healthy balance of life and work. You have the freedom to set and adjust your schedule, with your roster of clients.
Support to be your best. SE Therapists are afforded the time they need to help their patients, to build rapport, to accomplish patient care and recovery goals, and to understand the home and life environments that impact recovery in a way you can’t in most other settings. At SE, you meet your patients where they are, and together you take them to new heights!
Grow your career. SE health is a large national organization with diverse healthcare business lines. You’ll have an opportunity – and will be supported – to do different types of patient-facing therapy roles in different locations if that is what you’re interested in. Or you can pivot to supporting or leadership positions where you use your therapy skills as a foundation to contribute and make an impact in different ways.
Competitive Compensation. Our Total Rewards package includes a competitive rate, group benefits, RRSP pension, and exclusive perks/discounts available only to SE Health staff
Requirements
A graduate of an accredited program in Occupational Therapy and are a member in good standing of the College of Occupational Therapists of Ontario
Recent experience in managing patients in acute/rehab or community-based rehabilitation programs is preferred
Reliable, flexible, creative, self-directed professional, able to work effectively and collaboratively with rehab assistants as well as with a high-performance interdisciplinary rehabilitation team
Sound knowledge of community resources is an asset
Effective interpersonal, organizational and communication skills
A positive work and attendance record is essential
Ability to adapt to new computer applications
This role follows a hybrid work approach where you are able to work remotely and with the clients in their acute/rehab or community-based rehabilitation setting
About SE Health
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.
In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at <a href="mailto:careers@sehc.com" target="_blank">careers@sehc.com</a> at your earliest convenience
Please apply online <a href="mailto:keshamaraghhamil@sehc.com" target="_blank">keshamaraghhamil@sehc.com</a>

Job Description The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal &amp; General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline. We’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing sector. Focusing primarily on the social, affordable rent, shared ownership markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work. Legal &amp; General Affordable Homes is a subsidiary of Legal &amp; General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation. Job Description We are looking for a Customer Care Coordinator to join our Affordable Homes department. This role will consist of travelling 2-3 days a week to our East of England scheme sites which can include Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk to carry out home demonstrations and act as a liaison between residents and our organization, fostering positive relationships. What you'll be doing
Accountable for the direct delivery of LGAH’s onboarding process for all tenuresThis includes face to face home demonstrations for shared owners and ensuring our Management Providers are delivering against set standards
Providing assurance of service delivery for existing customers. This will be through reviewing key performance areas and on site inspections/visits to understand how services are being delivered
Assist In complaint management within your region. Take responsibility for relevant actions following complaint investigations and taking ownership of customer related issues
Embed a clear handover process for customers from LGAH to the Management Providers, so customers are clear on who is their main point of contact
Work closely with LGAH’s Contract Management Team to address key customer focus areas of performance across our Management Provider network. This will include lettings, onboarding and existing customer performance measures
Have oversight of the snagging process for new build homes, attending final inspections and using a customer lens to ensure quality standards are met. This includes attesting to the standards of product quality
Work with the Customer Care Manager to periodically review the customer experience from analysing feedback and insight and then propose, test and deploy improvements to deliver enhanced customer experience, and design-out customer service failure Qualifications Must have a full clean drivinglicence
Evidence of a strong interest in customer experience and what matters to customers
Solid understanding of the importance of meeting customer expectations and approaches to service delivery which achieve great customer feedback
Working within the customer service industry, ideally housing, with an excellent understanding of the issues which matter most to customers
A pro-active and creative approach to relationship-building and problem solving.
A focus on the customer and how your areas of responsibility promote the L&amp;G brand
A great communicator who exerts influence in a collaborative style to produce results in the here and now Additional Information Legal &amp; General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you’re open to find out more, we'd love to hear from you.

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