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Customer Care Coordinator required to join a growing and established new build, new homes organisation. Hours of work will be Monday - Friday, 8.30am - 5.30pm. Duties: Breakdown issues reported into specific defects
Produce relevant remedial work instructions
Keep purchasers regularly updated regarding the progress of individual issues
Deal with all administrative functions as directed by other team members
Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressureBenefits: £28,000 - £35,000 per annum
Parking
25 days holiday plus bank holidays
Life Insurance
Death in service
PensionExperience required: Previous new build, new homes customer care experience
Ability to multi-task and remain calm under pressure
Excellent communication skills, both verbal and written
Good eye for detail
Excellent empathy and professionalism but also able to be assertivePlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web

Customer Care Coordinator

Are you a Newly Qualified Occupational Therapist wanting to gain experience working with Autistic People with additional needs? Does working 4 days a week but with FULL pay sound like a dream?!* It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Occupational Therapist Location: Barton School, Lincolnshire Salary: up to £53,200 (dependent on experience) plus £3000 Welcome Bonus and Relocation package £3000. (Relocation package dependent/ agreed based on distance) + £2000 CPD Training Allowance Hours: 37.5 hours per week, Monday to Friday&nbsp;9.00am – 17.00pm Contract: Permanent, 52 weeks per annum About the role We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements. Barton School are looking for an enthusiastic newly qualified Occupational Therapist to join our expanding team.&nbsp;In the role you would be&nbsp;required to complete a preceptorship year under the supervision of a senior occupational therapist before working more independently following competencies being signed off. As a registered practitioner you will be expected to implement a holistic, therapeutic and dynamic approach to helping our pupils in their daily lives with supervision, whilst being&nbsp;personally responsible for your professional practice and maintenance of CPD.&nbsp;As part of the multi-disciplinary team, you will assess and treat individuals within the service, delivering meaningful activity within an individual and group environment. You will be required to do screening and assessments as required, with report writing being supported by your supervisor initially. In addition, you will provide information and training to staff, commissioners and&nbsp;other agencies as required. You would be working within our supportive multi-disciplinary therapy team to help create an environment where our pupils can flourish, learn and develop. The team includes Psychology, Speech and Language Therapy, Occupational Therapy and therapy assistants. Someone with a rounded and integrated approach to care, education and clinical services would be perfect for this role. Location: Barton School, Lincolnshire About the Group Outcomes First Group is the largest independent provider of special needs education and care. We have services covering all of England and North Wales. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education and&nbsp;Options Autism. For more information on the group please visit: Essential Criteria: Occupational Therapy BSc (Hons). Registered with the HCPC and RCOT registered. Ability to work under pressure and to deadlines. Clinical problem-solving ability. Ability to assess young people’s needs and formulate a treatment plan, from a range of OT modalities. Ability to communicate effectively to all including families, carers, Local Authorities and wider communities. Ability to keep legible and accurate records in accordance with HCPC &amp; RCOT. Ability to be autonomous including when organising, delegating and prioritising. Good team player in all areas. Ability to motivate self and others. To be flexible to the changing needs of the YP and service. Responsible and reliable. Good organisational skills. Able to use initiative and be innovative. Able to work under pressure. Professional appearance. What’s in it for you? You will be working with an ambitious and driven service that’s really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: Why work for us? Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: Life Assurance
Pension scheme with options to increase your contributions “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 *T&amp;C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including: A wide range of health, wellbeing, and insurance benefits 100’s of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that’s not all, we place the outcomes of our people in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of our people. All successful applicants will be subject to a fully enhanced DBS. Job ID (phone number removed) #1

Occupational Therapist

Customer Care Coordinator
£24,000-£27,000 DOE
37.5 hours per week
Monday to Friday On behalf of our client based in Bury St Edmunds, we are searching for a Customer Care Coordinator to join a well known, respected and expanding business. Reporting to the Head of Customer Care, the successful candidate will be highly organised, have excellent verbal and written communication skills, have an excellent telephone manner and the ability to negotiate. Previous experience of working in a Customer Services role within an office environment is essential. Main duties and responsibilities: Dealing with incoming calls, post and emails.
Handling complaints and resolving problems quickly and efficiently
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser’s satisfaction.
Updating and maintaining records using company CRM system.
Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Processing purchaser reports
Attending meetings where necessary
Undertaking any additional tasks as may reasonably be required from time to time. Key Skills and attributes: Customer service experience within an office environment.
Experience in the use of CRM software
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management If you are interested in this position please apply with a current CV or contact the Bury St Edmunds office on (phone number removed) for more information

Customer Care Coordinator - Chelmsford - Permanent - £33,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Chelmsford area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time role based in the office. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

A leading care provider in the Brighton area is looking to recruit a Care Coordinator to join their rapidly expanding team, on a full-time permanent basis. About the Care Coordinator role and what the client is offering: A competitive annual salary of £27,000 inclusive of on call
A permanent, full-time contract
Working Monday to Friday 9am to 5pm, with additional on-call duties
Bank holidays &amp; 22 days holiday, which increase to 25 days after 3 years' service
Occupational maternity pay, adoption pay &amp; paternity pay
Occupational sick pay and death in service payment
All the above subject to terms and conditionsAs a Care Coordinator you will support the delivery of the highest quality care support services by line managing care workers including some field base work carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. Due to the field-based elements of the role you must be a driver with your own vehicle. What we're looking for in a Care Coordinator: Experience of delivering and managing care support services
A good understanding of principles of good care
Be able to prioritise, especially under pressure
Excellent communication, organisational, interpersonal and time-management skillsIf you would like to apply now, please follow the link provided. For further details, please call Sarah Ibbotson at PSR Solutions now on (phone number removed) . Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check and employment reference checks in addition to verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance. PSR Solutions is an equal opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances. By submitting an application, you are consenting to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation

Care Coordinator Domiciliary Care

PLEASE NOTE – WE CAN NOT OFFER SPONSORSHIP FOR THIS ROLE. IF YOU REQUIRE SPONSORSHIP OR HAVE LESS THAN 12 MONTHS REMAINING ON YOUR VISA PLEASE DO NOT APPLY AS WE ARE UNABLE TO PROGRESS YOUR APPLICATION**** Job Title: Specialist Occupational Therapist
Location: Quidenham, Norfolk
Salary: £37,689 - £44,699.20 per year dependant on qualifications and experience
Hours: 40 hours per week – Full year contract (open to Term time plus 2 weeks = 41 weeks total) We are looking for an enthusiastic Specialist Occupational Therapist to work as part of a therapy team in our Primary and Secondary Specialist School which provides flexible day placements for students aged 6-16 years with complex care needs including behaviours that challenge and learning disabilities, often in association with autism spectrum conditions. The role: * Providing an Occupational Therapy Service, which is run in an efficient manner so that students’ needs are met effectively. * Assessing the occupational, functional and sensory limitations of children within their academic and wider settings. * To write in-depth reports demonstrating clinical reasoning skills that are based on the analysis of findings from the assessments carried out within a specified time frame. * To work collaboratively with the child, their support network, and other agencies, in order to effectively communicate the needs of the child and how these needs can be best met. * To deliver individualised interventions as outlined within the child’s EHCP and identified through Occupational Therapy assessment. * To advise and source, where appropriate, specialist equipment believed to help address the occupational needs of the child or young person. * To liaise effectively with senior managers, SENCO and all teaching staff such that best practice is evidenced throughout the whole curriculum. * To be professionally and legally accountable and responsible for all aspects of your own work including the management of students in your care. * To provide professional support, leadership and supervision as appropriate to Occupational Therapy Assistants. * To provide Occupational Therapy training, support and advice to members of the multidisciplinary teams. * To maintain regular records of intervention using agreed protocols and in line with the code of professional conduct. * To attend appropriate multidisciplinary student reviews and team meetings; promoting our culture of joint working with other disciplines and outside agencies. Experience /Qualifications: * A recognised degree in Occupational Therapy * Current registration of the Health and Care Professions Council (HCPC). * Previous experience in an Occupational Therapist role, preferably with children and young adults. * Have at least two years post-graduate experience working as a Paediatric Occupational Therapist. * Experience and qualifications in Sensory Integration Theory to at least level 3 as recognised by the Sensory Integration Network. * Driving Licence and Vehicle Business Insurance. Working with children in their home may be required. Benefits: * Life assurance and Pension * Free lunches when working * Free onsite parking * Perkbox - offering high street discounts * Employee assistance programme * Car lease scheme * Fully funded training and qualifications * Bike to work scheme * Family Swim * Free membership to our Health cash back plan - Claim back money on services such as dental, optical, physio and many more

Occupational Therapist
Haringey
£29.28/hr
Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are searching for a Occupational Therapist in the Haringey area. 3 - 6 months contract with the local authorities Enhanced DBS required. Job Purpose:
1. To provide an initial assessment of service users with complex care and therapy needs across the teams within the Access and Independence Service: First Response, Reablement and the Assessment Service.
2. Support service users to set client centred goals to promote independence and wellbeing in the home environment. Facilitate service user choice and empowerment through promoting independence, the timely provision of information, advice and support using evidence-based interventions to ensure service users maintain independence for as long as possible.
3. Assessment and provision of equipment to improve independence with activities of daily living and to reduce risk of injury. This includes manual handling assessments to reduce risk of injury to service users and carers and, where feasible, reduce packages of care for single handed care.
4. To independently manage a caseload, utilising effective prioritisation, delegation and time management skills to enable effective throughput of service users.
5. To identify service users appropriate for Continuing Health Care to manage complex health needs
6. To identify Safeguarding concerns, complete thorough risk assessment and refer where appropriate to services to manage risk of harm to service users. This includes situations where people may be neglected or abused in accordance with the Inter-Agency Policy and Procedures for Safeguarding Adults
7. To assess capacity and ability to make informed decisions relating to assessment process as per Care and Mental Capacity Act.
8. To ensure cost effective service provision and make recommendations for specialist equipment and adaptations in accordance with eligibility criteria and departmental guidelines.
9. To complete carers assessments to support informal carers in their role and manage risk of carer breakdown
10. To keep accurate and up to date case records and written reports using council's IT systems and in line with statutory and local protocols. Ensure the highest level of data quality for all information recorded, ensuring that the information is consistently timely, accurate and complete to ensure the service meets the Professions and statutory recording requirements, including case recording on Mosaic. Knowledge, Qualifications, Skills and Experience Diploma of Occupational Therapy/B.sc. Occupational Therapy.
HCPC Registration
Undergraduate or post qualification experience in completing therapy assessments and interventions in a variety of clinical settings
To show an ability to manage risk and identify potential risk to service users
Ability to present information and undertake written reports

As a Consultant in General Medicine, your primary responsibility is to provide expert medical care and advice to patients with a wide range of general medical conditions. 1. Clinical Care: You'll be responsible for diagnosing and treating patients with various medical issues such as cardiovascular diseases, respiratory illnesses, gastrointestinal disorders, endocrine problems, infectious diseases, and others. This involves conducting thorough medical evaluations, ordering diagnostic tests, interpreting results, and creating comprehensive treatment plans. 2. Patient Management: You'll oversee the management of patients admitted to the hospital or attending outpatient clinics. This includes monitoring their progress, adjusting treatment plans as necessary, and ensuring that patients receive high-quality care throughout their healthcare journey. 3. Collaboration: You'll work closely with other medical specialists, including surgeons, oncologists, neurologists, and others, to provide multidisciplinary care for patients with complex medical needs. Collaboration extends to interdisciplinary teams within the hospital setting to ensure comprehensive patient management.. 4. Quality Improvement: You'll contribute to ongoing efforts to enhance the quality and safety of medical care provided within the department or hospital. This may involve participating in quality improvement initiatives, developing clinical protocols and guidelines, and engaging in peer review activities. 5. Leadership: In many settings, Consultants play a leadership role within the medical team. This involves providing clinical guidance, fostering a culture of excellence, and actively participating in departmental meetings and committees. 6. Patient Advocacy: Advocating for the best interests of your patients is fundamental to your role. This includes ensuring that patients receive timely access to appropriate medical care, advocating for their rights, and promoting patient-centered care principles. Overall, as a Consultant in General Medicine, you'll be at the forefront of delivering high-quality medical care, advancing medical knowledge through research, and shaping the next generation of healthcare professionals. Your expertise and leadership are essential in providing comprehensive and compassionate care to patients with diverse medical needs

Consultant Medicine - General Medicine

Package Description As a Band 6 Occupational Therapist, you’ll be part of our team primarily based at our Sapphire Ward at Gravesham Community Hospital, Gravesend, North Kent. You will feel valued as a Band 6 Occupational Therapist within HCRG Care Group, receiving access to exclusive rewards and benefits including: * £35,392- £42,618 with NHS Pension and full Agenda for Change terms and conditions and a high cost area supplement of 5% of the basic salary * Plentiful on site-parking * Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you * Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates * Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling * Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise * Free tea, coffee, and milk at your base location * An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission Job Introduction We are looking for an enthusiastic and talented Band 6 Occupational Therapist to join our Sapphire Rehabilitation Unit for 30 hours a week or 33 hours a week. You will be based at our Gravesham Community Hospital location on our Sapphire Ward which comprises of 15 beds for Neurological conditions and 6 beds for general rehabilitation. As a Band 6 Occupational Therapist you will provide comprehensive assessment, advice and treatment of patients with diverse Neurological presentations and complex physical, psychological and cognitive conditions. You will be responsible for managing a clinical caseload of patients whilst working alongside our talented multi-disciplinary team to provide patients with the identified support and equipment to promote independent living. Whether you are a talented band 5 looking for the next step in your career or already a band 6 looking for a change of environment we would love to hear from you! This role may involve travel between services a UK Driving License and access to a car are a requirement for this role. Main Responsibilities For a full list of responsibilities please see the attached job description. The below is a selection of some of the responsibilities you will undertake: * Undertake OT assessment and intervention with patients with progressive and non-progressive neurological conditions. * Assess, differentially diagnose, formulate treatment plans, write assessment reports, identify and choose appropriate therapeutic or clinical management techniques from a range of options * Provide appropriate therapeutic intervention and evaluate treatment outcomes. * Use knowledge and experience to inform sound clinical judgments/decision making for management of client caseload * Develop clear care plans based on evidence and best practice. * Communicate complex and sensitive information to patients, carers, families * Use highly developed communication skills to convey information in an easy to understand format where there may be significant barriers to understanding. * Work with junior colleagues and students to facilitate their own clinical development. * To assume delegated tasks as requested by the Team Lead, including participation in working groups, policy development groups. The Ideal Candidate Our idea candidate will: * Have a degree or Diploma in Occupatoinal Therapy * Have current and active registration with HCPC * Membership of the British Association of Occupational Therapy * 18 months post graduate experience * Experience of working in the field of neurological rehabilitation * Knowledge and understanding of the NICE guidelines and relevant NSF’s * Involvement in clinical audit * Ability to travel independently between sites as required by the service As this role may involve travel between services a UK Driving License and access to a car are a requirement for this role

Band 6 Occupational Therapist

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

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