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We are looking for a dependable and flexible Dispenser to join our friendly dispensary team at Castlehead Medical Centre. This is a holiday cover role, offering an average of 12 annualised hours per week (FTE 0.32). Please note that working hours will vary from week to week, depending on staff annual leave, and may increase during periods of high cover demand. Over the course of the year, hours will balance to the contracted average.This role supports the safe, accurate, and timely dispensing of medication to our patients, alongside stock control, prescription processing, and supporting dispensary operations in accordance with NHS and practice standards. Further Training could be provided to the right candidate.Main duties:The main duties include accurately dispensing medications, processing prescriptions, managing stock and inventory, handling patient queries, and supporting the day-to-day operations of the dispensary in line with practice policies and procedures.Key responsibilities:<ul><li>To process all relevant prescriptions as authorised by GPs where appropriate in accordance with the principles of good practice.</li><li>The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.</li><li>Assist in the preparation and dispensing of prescriptions medicines/appliances in an accurate and timely manner</li><li>Assist with stock control, ordering and re-stocking of the dispensary</li><li>Sorting prescriptions</li><li>Ordering and maintaining stock</li><li>DSQS responsible for completing own training in a timely manner and in accordance with the DSQS requirements. Assist the dispensary manager in all other administration for the completion of the annual DSQS declaration to ensure full financial achievement.</li><li>Significant event reporting using TeamNet and SIRMS as appropriate.</li><li>Finance, Purchasing of stock and stock control</li><li>Daily ordering of stock</li><li>Ensuring goods are correctly delivered</li><li>Check dispensary invoices against delivery notes</li><li>Maintain adequate stocks and ensure shelf stock is rotated in date order</li><li>Check out of date stock monthly, record, claim and destroy as per SOP</li><li>Ensure safe management of controlled drugs according to the practice SOP, CQC regulations and current law.</li><li>Receive payment for private work and inform finance department</li><li>Receiving, processing and ordering stock in accordance with Practice Policies and SOPs</li><li>Keeping the dispensary shelves and workstations clean and tidy, and contributing to stock checks and housekeeping.</li><li>Prescriptions and prescription monies</li><li>Daily: check prescriptions for signature/endorsements</li><li>Weekly: submit all unsigned prescriptions</li><li>Daily: cash up and balance prescription monies and any other payments taken</li><li>Destruction of drugs</li><li>Daily- returned medication from patients</li><li>Monthly- check on any uncollected medication</li><li>Quarterly- prepare returned drugs from patients for destruction</li><li>Six monthly- conduct out of date controlled drugs destruction with the appropriate officer from the CCG</li><li>Dispensing</li><li>Oversee/check colleagues dispensing</li><li>Dispensing acute prescriptions</li><li>Dispensing drugs in accordance with Practice Policy and SOPs</li><li>Dispensing drugs to a high level of accuracy</li><li>Processing repeat prescriptions</li><li>Collect prescription charges from patients</li><li>Prepare patient pill packs</li><li>Check for out of date repeats on patients prescription list and alert GP to review/remove</li><li>Accept prescription requests from Hospitals, chemists, any other allied professions for and on behalf of patients</li><li>Ensure workflow management of medication requests are completed and appropriate action is taken.</li><li>Ensure fridge temperatures are recorded daily.</li><li>Promote of online services to increase number of patients ordering medication online.</li><li>Ensuring that prescriptions are correctly issued, signed by the doctor and signed by the patient, in line with Practice Policy and SOPs</li><li>Ensuring that Drug Tariff knowledge is up-to-date by reading monthly amendments</li><li>Handling telephone and general enquiries, referring urgent calls to appropriate lead</li><li>Liaising with muti-disciplinary team members where necessary</li><li>Dealing with all patient communication in a professional and polite manner</li><li>Attending Dispensary Team meetings and training afternoons</li><li>Communicate effectively with other team members</li><li>Communicate effectively with patients and carers</li><li>Recognise peoples needs for alternative methods of communication and respond accordingly</li></ul>Skills and AbilitiesEssential<ul><li>High level of accuracy and attention to detail</li><li>Good organisational and time management skills</li><li>Able to communicate clearly with patients and colleagues</li><li>Ability to follow SOPs and policies</li></ul>Desirable<ul><li>Competence in using EMIS or other GP systems</li><li>Ability to train or supervise junior staff</li><li>Knowledge of Drug Tariff</li></ul>Personal AttributesEssential<ul><li>Friendly and approachable</li><li> Reliable and punctual</li><li>Willingness to learn and undertake training</li><li>Professional manner and appearance</li></ul>Desirable<ul><li>Team player who contributes to a positive working environment</li></ul>QualificationsEssential<ul><li>GCSE (or equivalent) in English and Maths (Grade C or above)</li></ul>Desirable<ul><li>NVQ Level 3 in Pharmacy Services or Dispensary Assistant qualification</li><li>DSQS-related training</li></ul>ExperienceEssential<ul><li>Experience working in a healthcare or customer service environment</li><li>Handling of confidential information</li></ul>Desirable<ul><li>Previous experience working in a GP practice dispensary or pharmacy</li><li>Familiarity with repeat prescription processes</li><li>Experience with controlled drugs and stock management</li></ul>KnowledgeEssential<ul><li>Awareness of confidentiality and data protection in healthcare</li><li>Basic knowledge of health &amp; safety in the workplace</li></ul>Desirable<ul><li>Understanding of DSQS (Dispensing Services Quality Scheme)</li><li>Infection control procedures</li></ul>

Castlehead Medical Centre

Dispenser

Company DescriptionDr SW Clinics has established itself as a household name in the Cosmetic Industry. Specialising in Surgical and non-surgical Regenerative and aesthetic medicine, we offer the most effective Regenerative treatments in the field of Cosmetics, Sexual and Pain management treatments from our Harley Street base. Our treatments are often the latest, most cutting-edge and include fat transfer to the breast, Blepharoplasty, Liposuction, adult circumcision and many more. We also offer non-surgical treatments, including wrinkle-reducing injections, Vampire treatments, Soft Surgery treatments, and much more. Dr Sherif Wakil is also specializing in Non-surgical Regenerative Sexual treatments, he has introduced a number of cutting edge treatments in this field to Europe and the UK including the O Shot and P Shot ( Sexual rejuvenation with PRP) and he is considered by many to be one of the leaders of these treatments in Europe and the Middle East. so far Dr SW has performed over 35000 cases worldwide. Role DescriptionThis is a full-time on-site role as an Operations Manager at Dr SW Clinics, located in London. The Operations Manager will be responsible for adhering to CQC policies, changing/writing/updating new policies, overseeing day-to-day operations, managing staff, developing and implementing operational policies and procedures, and ensuring quality patient care. The Operations Manager will also be responsible for managing budgets, developing business strategies, and analyzing data to improve performance. We are looking for someone with EXTENSIVE previous operations experience to plan the strategic and operational functions of the business in order to maximise financial performance and objectives within the clinic. Qualifications<ul><li>Strong leadership and management skills</li><li>Strong CQC skills and expertise</li><li>CQC management experience</li><li>Strong business management skills with a keen attention to detail in finance.</li><li>Excellent problem-solving and analytical skills</li><li>Experience in healthcare operations management</li><li>Knowledge of regulatory compliance and healthcare industry standards</li><li>Experience in managing budgets and financial analysis</li><li>Excellent communication and interpersonal skills</li><li>Bachelor's degree in Healthcare Administration, Business Administration, or related field</li><li>A master's degree in Healthcare Administration, Business Administration, or a related field is preferred</li></ul>

Operations Manager

Commissioning Operations Manager £60,000 plus care allowance and PRP Lowestoft, Suffolk Meridian Business Support is currently recruiting for a Commissioning Operations Manager for a private healthcare provider, located in Lowestoft Suffolk. This is a crucial role focused on ensuring our new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders. You will oversee the full operational setup, ensuring the homes meet all regulatory requirements, are fully staffed, and deliver exceptional care from the outset. Your role will involve, embedding company values and quality standards, and creating a safe, supportive environment for residents. You will lead all aspects of the commissioning process with a clear focus onfilling beds and establishing a strong market presence. Successful candidates will: <ul><li>Proven experience in managing operations in a care home or similar healthcare setting</li><li>A track record in commissioning or turning around services</li><li>Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service</li><li>Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry</li><li>Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders</li><li>Ability to analyse data and make informed decisions to achieve business objectives</li><li>Knowledge of best practices in quality care and environment for elderly residents</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Hold a full UK driving licence</li></ul>Experience and qualifications required for the role: <ul><li>NMC registered nurse with relevant post-registration experience, desirable but not essential.</li><li>Proven experience in managing operations in a care home or similar healthcare setting</li><li>A track record in commissioning or turning around services</li><li>Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service</li><li>Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry</li><li>Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholder</li><li>Ability to analyse data and make informed decisions to achieve business objectives</li><li>Knowledge of best practices in quality care and environment for elderly residents</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Hold a full UK driving licence</li></ul>Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. ADZN1_UKTJ

Commissioning Operations Manager

Commissioning Operations Manager Lowestoft, Suffolk £60,000 per year + benefits package Permanent Excellent PRP Monthly Car Allowance This is a crucial role focused on ensuring our new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders. You will oversee the full operational setup, ensuring the homes meet all regulatory requirements, are fully staffed, and deliver exceptional care from the outset. Your role will involve, embedding our values and quality standards, and creating a safe, supportive environment for residents. You will lead all aspects of the commissioning process with a clear focus onfilling beds and establishing a strong market presence. Reports to:Co-Chief Operating Officer Skills and attributes<ul><li>Proven experience in managing operations in a care home or similar healthcare setting</li><li>A track record in commissioning or turning around services</li><li>Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service</li><li>Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry</li><li>Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders</li><li>Ability to analyse data and make informed decisions to achieve business objectives</li><li>Knowledge of best practices in quality care and environment for elderly residents</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Hold a full UK driving licence</li></ul>Education and qualification<ul><li>NMC registered nurse with relevant post-registration experience, desirable but not essential.</li></ul> Benefits<ul><li>Comprehensive induction and training programme.</li><li>Opportunities forcareer development and progression.</li><li>Employee Assistance Programme</li><li>Blue Light Card Scheme. Well reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.</li><li>Well payfor yourfull DBS disclosure</li><li>Annual NMC PIN renewal paid</li><li>Excellentperformance related bonus</li><li>Monthly Car Allowance</li><li>25 days annual leaveplus bank holidays entitlement</li></ul> ADZN1_UKTJ

Chief Operating OfficerLocation: Croydon or home-based, with regular travel to HCML officesSalary: Competitive, based on experienceDeadline for applications is 1st MayThe Chief Operating Officer (COO) will oversee and manage the day-to-day operational activities of HCML, ensuring that services are delivered efficiently, effectively, and in compliance with regulatory requirements. The role is integral in driving operational excellence, cost management, and the alignment of operational strategies with clinical and organizational goals. The COO will work closely with the CEO, clinical leaders, and other senior managers to optimize service delivery, quality of care, and financial performance. The span of the role will cover HR, front-line operations, central operations, supply chain and transformation.The Chief Operating Officer will have wide-ranging responsibilities and deliverables across all operational areas of the business. These duties below are not an exhaustive list of what falls under the COO's remit. Key Responsibilities Operational Leadership:<ul><li>Lead and oversee all operational functions within the organization, including non-clinical services such as IT, facilities management, supply chain, and human resources.</li><li>Implement and monitor operational processes to ensure high standards of care, safety, and quality across all departments.</li></ul>Strategic Planning and Execution:<ul><li>Work with the CEO and executive team to develop, implement, and monitor the organization's long-term operational strategies.</li><li>Drive and manage the implementation of key strategic initiatives aimed at improving service delivery, patient care, and organizational efficiency.</li></ul>Resource and Financial Management:<ul><li>Oversee budget planning and financial performance, ensuring that the organization operates within budgetary constraints while delivering high-quality services.</li></ul>Compliance and Regulation:<ul><li>Ensure that the organization is compliant with all relevant healthcare regulations, including the Care Quality Commission (CQC) standards and NHS policies.</li></ul>Patient Experience and Quality Assurance:<ul><li>Work closely with clinical leadership to ensure patient care and experience are at the forefront of operational decisions.</li><li>Promote a culture of continuous improvement to enhance the quality of care provided to patients.</li></ul>Stakeholder Engagement:<ul><li>Foster and maintain strong relationships with key stakeholders, including NHS bodies, local authorities, regulatory bodies, and private sector partners.</li><li>Represent the organization at meetings, forums, and conferences to maintain and build relationships with external stakeholders.</li></ul>Crisis Management:<ul><li>Develop and maintain crisis management plans, ensuring staff are trained and prepared to respond effectively.</li></ul>Staff Development and Leadership:<ul><li>Oversee the recruitment, training, and professional development of operational staff to ensure the highest level of competency and engagement.</li><li>Lead, motivate, and mentor a diverse team of operational leaders and staff.</li></ul> Essential Skills Key skills and experience:<ul><li>Strong leadership and management skills with a track record of leading cross-functional teams and driving operational improvements, ideally within the NHS or private healthcare sector.</li><li>Deep understanding of the UK healthcare system, including regulations, funding models, and care delivery frameworks.</li><li>Solid experience in financial management, budgeting, and resource allocation in a healthcare setting.</li><li>Ability to think strategically and implement initiatives that drive efficiency, quality, and patient satisfaction.</li><li>In-depth knowledge of CQC regulations, NHS standards, and healthcare compliance requirements.</li><li>A degree in healthcare management, business administration, or a related field is preferred. Post-graduate qualifications or relevant professional certifications (e.g., in healthcare management) are a plus.</li></ul> About Us HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. ADZN1_UKTJ

Chief Operating Officer

Job Title: Interim Operations &amp; Quality Manager We are seeking a dynamic and experienced Interim Operations &amp; Quality Manager with a strong background in nursing homes and quality and compliance. This role requires a dedicated professional to oversee the operations and ensure the highest standards of care and compliance within our clients nursing homes. The successful candidate will be responsible for managing day-to-day operations, improving quality standards, and ensuring financial and quality performance aligns with organisational goals. We are looking for a qualified nurse for this position. Key Responsibilities: - Implement and monitor policies and procedures to enhance operational efficiency. - Collaborate with nursing home staff to ensure resident needs are met promptly and effectively. - Ensure compliance with all relevant regulations and standards, including health and safety regulations. - Conduct regular audits and inspections to monitor quality and compliance. - Develop and implement quality improvement plans to address any areas of non-compliance or improvement. - Monitor and manage budgets to ensure financial targets are met. - Collaborate with finance teams to develop financial strategies and forecasts. - Provide leadership and support to nursing home managers and staff. - Conduct regular meetings to ensure clear communication and address any operational issues. - Support the professional development of staff through training and mentorship. - Promote a culture of compassion, respect, and dignity in resident care. Please get in touch now to discuss this role in more detail. ADZN1_UKTJ

Interim Operations & Quality Manager

This is a 12-month contract, with an immediate start. The role offers hybrid working, with 3 days on site in Paddington.Looking for opportunities with purpose, impact and possibilities? Our client, Vertex, is a global biotechnology company that invests in scientific innovation. As they grow their pipeline at pace, they are strengthening their reputation for creating transformative medicines for people with serious diseases.General Summary:The Quality Manager is responsible for the principles and application of quality and GDP regulatory compliance. The Quality Manager will support the development of global processes for distribution of Vertex’s raw materials, intermediates, and medicinal products (commercial and clinical) across its global distribution network. This role supports GDP operations for all distribution activities globally; key stakeholders include Operations QA, International Supply chain, demand planning, logistics, Geographic expansion, QMS/OMS QA, Vendor Management &amp; AIM QA. Key Duties and Responsibilities:<ul><li>The responsibilities of this position will include, but are not limited to, the following:</li><li>Responsible in the Quality Processes/Process Ownership for the distribution of Commercial &amp; Clinical Finished Goods raw materials and intermediates. These processes will cover controls and oversight at Vertex office operations, third party logistics providers, distribution partners, unlicensed medicines supply, wholesalers and carriers.</li><li>Proactively manage an effective global shipping qualification process.</li><li>Shipment qualification studies</li><li>Annual shipping qualification plan</li><li>Ensure all routes, transportation lanes and modes of transport are qualified.</li><li>Execute transport lane risk assessments (to determine if a full qualification shipping study is required) </li><li>Review and optimize the use of data loggers for passive or active transport</li><li>Participate in inspection preparation and management, prior to, during and following any Competent Authority inspection of international locations; Support manufacturing locations as required.</li><li>Participate the GDP Management Review process; Review and assess the risk of inputs such as metrics, regulatory intelligence, and identified risks and gaps; Recommend mitigation approaches.</li><li>Participate in Geographic Expansion activities to ensure that Quality related actions are planned into projects and completed in line with the commitments, e.g. QMS build out, Wholesale Dealers Authorization (or equivalent) application, audits, and Quality Agreements.</li><li>Support recalls, mock recalls and any other in-market activity.</li><li>Support in New Product Launch activities to assess new territories distribution requirements and expectations.</li><li>Serve as QA assessor on Change Controls: resolve gaps and identify strategy for GDP/GMP actions.</li><li>Have a knowledge of GDP regulations and requirements and remain up to date.</li><li>Day to day oversight of Distribution Partners, including:</li><li>Preparation and maintenance of Quality Agreements</li><li>Review of deviations, CAPA and changes identified</li><li>Maintaining KPIs</li></ul> Knowledge and Skills:<ul><li>Knowledge of International GDP regulations; GMP and GVP regulations as a preference.</li><li>Previous GDP auditing experience, GMP experience preferable.</li><li>Ability to learn new information and roll out to the wider audience to develop their knowledge.</li><li>Work cross functionally to foster exceptional collaboration.</li><li>Leading event investigations, Root Cause Analysis (RCA), and CAPA.</li><li>Applications such as Oracle and Veeva</li></ul> Education and Experience:<ul><li>B.S in scientific or allied health field</li></ul> Vertex is partnering with Talent Works to manage their international temporary job openings. If you are successful in your application, you will be employed by Talent Works to work on a temporary assignment at Vertex.

QA Manager, GDP Operational QA

Operations Manager - Support Services (Mental Health)BirminghamSalary: £50,087 per annumHours: 37.5 hours per week Birmingham Mind has a strong reputation for delivering services that meet the needs of people with, or at risk of, mental health problems. We offer a wide range of services - from those delivered in partnership with the NHS and Birmingham City Council, through to support to marginalised communities.This is an exciting opportunity to bring your expertise and knowledge to Birmingham Mind and help us continue to deliver excellence for those experiencing mental ill health.This role will be responsible for the Operational Management of three contracts:Birmingham Minds Vulnerable Adults Services are funded by Birmingham City Council and provide mental health support to the citizens of Birmingham by helping them in their own homes and providing supported accommodation for those in serious need.Intensive Community Rehabilitation Team (ICRT) is co-located with clinical staff from Birmingham and Solihull Mental Health Trust (BSMHT). The service works closely with commissioners, other NHS professionals, and service users to offer an alternative to inpatient rehabilitation, especially to Community Recovery Units, to facilitate the early discharge of existing rehabilitation inpatients locally.Our Operations Managers work at a strategic and managerial level, supporting the service managers, working closely with Birmingham Minds Senior Leadership Team, and maintaining productive relationships with commissioners and related roles.A successful candidate will possess excellent leadership and communication skills, and significant experience of beneficiary involvement. This role will suit someone who enjoys variety and challenge in their work, with no two days the same. The successful applicant will be working in a team of people passionate about delivering the best mental healthcare and support.More people than ever are needing our services, and there is always more demand than we can support, so you will need to have resilience in your approach and be able to work with immediate colleagues to collectively solve problems. We are keen to continue increasing our impact, so you will need to identify opportunities for service improvement and growth. Project management and oversight make up a large part of the role, so it is essential you are skilled in this.Our decisions and actions stem from our values, and we look for people who can model these consistently and work towards excellence. We also look for people with integrity, with a clear commitment to the recovery model, and to including the people who use our services.Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling, and a comprehensive training programme and Birmingham Mind also has a Cycle to Work Scheme in place. Our people are key to the success of Birmingham Mind, and we are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People. How To ApplyFor an informal and confidential discussion about the role, please contact:- Ruth Coates, Deputy Director of OperationsClosing date for applications is 2nd May 20251st Stage Interviews will commence 13th May 20252nd Stage Interviews will be held w/c 19th May 2025 ADZN1_UKTJ

Operations Manager - Support Services (Mental Health)

The General Dental Council (GDC) have an exciting opportunity for an Interim Operations Manager - Dental Complaints Service to join us on a full-time, fixed term contract. This role is Hybrid (2 days per week spent working from the GDC's office in London). Salary: £45,537 - £53,572 pa (pro rata) Location: London – Hybrid - 2 days working in the office Contract: Fixed-term contract - 8 months Hours: Full Time About us: The Dental Complaints Service (DCS) are a team of trained advisors who aim to help private dental patients and dental professionals settle complaints about private dental care fairly and efficiently. We provide a free and impartial service funded by the General Dental Council, the organisation that regulates dental professionals in the UK. About the Interim Operations Manager role: We are seeking to appoint a skilled and confident manager in this pivotal role, to oversee the DCS's operational performance and ensure that the service provides an impartial, efficient, fair and transparent resolution process to both patients and dental professionals. You will develop your team and support the service's volunteer panellists to ensure they deliver excellent customer service in line with the DCS's values, policies and framework. You will drive the service forward by continuously developing, improving and streamlining existing processes and introducing new processes as required by the GDC's corporate strategy. You will also deputise for the Head of Service when required. Person Specification: <ul> <li>Experienced Operations Manager with responsibility of supervision and or mentoring, with excellent leadership skills and the ability to promote and achieve a performance orientated culture and successfully motivate, manage and develop a team of staff.</li> <li>Ability to plan and prioritise conflicting requirements under pressure, and to meet tight deadlines in the face of irregular demands and/or changes in business needs, with experience of complex problem solving and the ability to make relevant decisions.</li> <li>Communicate and manage relationships effectively with all internal and external stakeholders from a diverse range of backgrounds, dealing with issues sensitively and tactfully using both oral and written communication.</li> <li>Sound working knowledge of Windows based, and bespoke software packages, with the ability to manipulate and report on data.</li> <li>Proven ability to investigate and identify issues, propose solutions and provide new and more efficient ways of working.</li> <li>Proven ability to work and deliver on a wide range of projects with limited supervision, implement processes and procedures within the required timeframes, and prioritise a varied and complex workload.</li> <li>Committed to equality and diversity in service.</li> </ul> Benefits: The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: <ul> <li>27 days holiday (plus statutory) - rising to 30 days after 2 years' service</li> <li>Pension contributions up to 10%</li> <li>Buy/Sell annual leave</li> <li>Enhanced Maternity, Paternity and Adoption leave from 1 years' service.</li> <li>Life assurance, income protection plan and enhanced sick leave policy</li> <li>Staff discounts including eye care contributions and discounted gym membership</li> </ul> We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: Applications are assessed against the person specification criteria above, and you are required to provide examples of your experience using the STAR format as part of your cover letter: <ul> <li>The situation and when it took place.</li> <li>Explain the task and what was the goal.</li> <li>Provide details about the action you took to attain this.</li> <li>Conclude with the result of your action.</li> </ul> Application deadline: 23:59 on 10 April 2025. Please apply by clicking the apply button below. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible. The GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. ADZN1_UKTJ

Interim Operations Manager

Position: Funeral Service Operative Location: Oxfordshire, Oliver &amp; James Funeral Directors Job Type: Part-Time, Permanent Salary: £18,959.57 per annumWere looking for a compassionate and reliable individual to join our team at Oliver &amp; James Funeral Directors in Oxfordshire as a Funeral Service Operative. This role offers the chance to support families at one of lifes most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.Why This Role MattersAt Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.The RoleYoull support every stage of the funeral process from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, youll help maintain our trusted presence in the community.Key Responsibilities:<ul><li>Drive and operate specialist vehicles (including hearses and limousines)</li><li>Set up venues and carry out ceremonial duties, including coffin bearing</li><li>Maintain funeral vehicles and equipment to high standards</li><li>Participate in an out-of-hours on-call rota (including nights/weekends) to support families</li><li>Bring the deceased into our care from the place of death including private homes, hospitals, hospices, or public spaces under varying circumstances</li><li>Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes</li><li>Support with chapel visits and interactions with families in a calm and respectful manner</li><li>Carry out all duties involving the deceased with the utmost care and professionalism</li></ul>About YouWere looking for someone who:<ul><li>Demonstrates empathy, professionalism, and composure under pressure</li><li>Has a respectful, caring approach when supporting both colleagues and families</li><li>Is physically capable of manual handling tasks, including lifting and carrying</li><li>Is comfortable working in direct contact with the deceased in a variety of conditions</li><li>Is reliable, flexible, and able to work outside standard hours when needed</li><li>Holds a Full UK Driving Licence (essential)</li></ul>No previous funeral experience is necessary full training, uniform, and support will be provided.What We Offer<ul><li>A fulfilling and meaningful role supporting families in your community</li><li>Full training and personal development opportunities</li><li>30 33 days annual leave, inclusive of bank holidays</li><li>Uniform and all necessary equipment provided</li><li>Company pension and life assurance</li><li>Access to an employee assistance programme for wellbeing support</li></ul>We wouldnt be able to provide this essential service without the dedication of our people. If youd like to join a compassionate team committed to delivering the highest standards of care wed love to hear from you.What are the next steps?To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!About UsAt Dignity, were here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of lifes most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. Were proud to offer a truly personal and attentive service one thats tailored to the individual needs and wishes of every family we support.Were also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:Our Crematoria and Memorials Group, managing 45 crematoria nationwide.Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead.The recently acquired Farewill, a leading provider of online wills and probate services.Together, our goal is simple: to provide families with continuity, care, and clarity from planning and preparation through to the funeral itself, and beyond.FCA StatementPlease note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. ADZN1_UKTJ

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