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Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.
Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.
For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.
Job description
We have an exciting opportunity for aCustomer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.
The duties of the role include (but are not limited to):
Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
Ensure all materials and labour required are available prior to starting works
Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
Produce all relevant documentation relating to customer care accurately and in a timely manner
Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database
HS&amp;S Responsibilities
To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.
Skills, knowledge &amp; experience
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience , who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for us?
At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.
Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.
Bonus Scheme - Our annual bonus scheme is linked to team and company performance.
Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
Trust - We encourage you to come up with ideas and get the most out of your job with us.
Development - we offer genuine development opportunities to progress your career.
Our values
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.
Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

Customer Care Coordinator

Are you an Occupational Therapist who would like to explore a rewarding career experience? About Us Cygnet was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. Your Role: Occupational Therapist Location -&nbsp;Cygnet Hospital Clifton,&nbsp;Clifton Lane, Clifton, Nottingham, NG11 8NB Salary - Starting from £29,544 per year Hours -&nbsp;Full time , 40 hours per week (Monday to Friday, between 9:00am and 5:00pm) Contract type -&nbsp;Fixed Term Contract for 12 months Cygnet are seeking for an Occupational Therapist&nbsp;to join our team at&nbsp;Cygnet Hospital Clifton.&nbsp;The post holder would work within a well-established Occupational Therapy team and multi-disciplinary team based on one of two wards at site. Cygnet Hospital Clifton is a 25 bed specialist low secure service for men with a personality disorder, who also present with complex mental health needs and challenging behaviours. The treatment model we provide at Cygnet Hospital Clifton is delivered in the context of a cohesive multidisciplinary, psychologically informed team approach, with the patient at its centre. We aim to create opportunities for sustained positive behavioural change, by applying a consistent approach where the men in our care feel encourag...

Occupational Therapist (Band 5) (FTC)

Are you an Occupational Therapist who would like to explore a rewarding career experience? About Us Cygnet was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. Your Role -&nbsp;Specialist Occupational Therapist Location -&nbsp;Cygnet Hospital Clifton,&nbsp;Clifton Lane, Clifton, Nottingham, NG11 8NB Salary - £35,100 per year Hours -&nbsp;Full time , 40 hours per week (Monday to Friday, between 9:00am and 5:00pm) Contract type -&nbsp;Fixed Term Contract for 12 months Cygnet&nbsp;are seeking for a Specialist Occupational Therapist to join our team at Cygnet Hospital Clifton .&nbsp;The post holder would work within a well-established Occupational Therapy team and multi-disciplinary team based on one of two wards at site. Cygnet Hospital Clifton is a 25 bed specialist low secure service for men with a personality disorder, who also present with complex mental health needs and challenging behaviours. The treatment model we provide at Cygnet Hospital Clifton is delivered in the context of a cohesive multidisciplinary, psychologically informed team approach, with the patient at its centre. We aim to create opportunities for sustained positive behavioural change, by applying a consistent approach where the men ...

Specialist Occupational Therapist (Band 6) (FTC)

Are you an experienced Occupational Therapist who would like to explore a rewarding career experience? About Us Cygnet was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. Your Role -&nbsp;Senior Occupational Therapist Location -&nbsp;Cygnet Hospital Clifton,&nbsp;Clifton Lane, Clifton, Nottingham, NG11 8NB Salary - between £45,492 - £47,836 per year (FTE) Hours&nbsp;- Part time, 24 hours per week (any 3 days per week) Contract type -&nbsp;Fixed Term Contract for 12 months Cygnet are seeking for a Senior Occupational Therapist to join our team at C ygnet Hospital Clifton . This post holder would work within a well-established Occupational Therapy team and multi-disciplinary team based on one of two wards at site. Cygnet Hospital Clifton is a 25 bed specialist low secure service for men with a personality disorder, who also present with complex mental health needs and challenging behaviours. The treatment model we provide at Cygnet Hospital Clifton is delivered in the context of a cohesive multidisciplinary, psychologically informed team approach, with the patient at its centre. We aim to create opportunities for sustained positive behavioural change, by applying a consistent approach where the ...

Highly Specialist Occupational Therapist (Band 7) (FTC)

Does working 4 days a week but with FULL pay sound like a dream?!*
It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!
Job Title: Occupational Therapist
Location: Bestwood Village School, East Midlands
Salary: up to £50,000 FTE dependent on experience
Hours: 30 hours per week, 4 days a week, days to be agreed
Contract: Permanent, 52 weeks
Essential: Full UK valid driving licence and access to own vehicle
We’re looking for an experienced Occupational Therapist to join our expanding team. Holding responsibility within specialist services, you will contribute to bespoke assessment and intervention plans for the people we support.
About the role
We understand the value of helping our employees to achieve their Continued Professional Development goals and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements.
Are you an experienced clinician excited to work during times of transformative change? Are you experienced, or have a keen interest, in working with the challenges associated with neurodiversity (Autism, ADHD), complex and developmental trauma and complex needs? Do you want to help create a nationally important resource with the substantial backing of one of the leading providers of education for young people with SEN? If so, we have the role for you! We’re looking for an Occupational Therapist to join us at Outcomes First Group.
The post holder will progress the OT specific therapeutic services where the needs of individuals vary in levels of functioning, many with a diagnosis of autism as well as associated needs such as complex and developmental trauma. Needs are complex and require a systemic and formulation-based approach.
You will be a part of a multi-disciplinary well-being and therapeutic services team which is required to meet the needs of the vulnerable people within our services. The team includes Psychology, Speech and Language Therapy, Psychotherapists, Occupational Therapy and other appropriate professionals and services. Someone with a holistic and integrated approach to care, education and clinical services would be perfect for this role.
Who are we looking for? We are looking for a practitioner who has a clear vision of what outstanding therapeutic services look like. You would need to demonstrate drive, motivation and resilience, and ability to work with multi-disciplinary teams and build consensus.
Location : Bestwood Village School, East Midlands
About the Group
Outcomes First Group is the largest independent provider of special needs education. We have services covering all of England and North Wales. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and&nbsp;Options Autism.
For more information on the group please visit:&nbsp;https://
Essential Criteria:
Relevant Occupational Therapy qualification
Registered with the HCPC and RCOT.
Ability to work collaboratively with a range of key partners
Able to work sensitively with people and resolve conflict effectively
Evidence of continuing professional development relevant to the setting
Substantial and relevant post-qualification experience with adults.
Experience of lecturing/teaching/training
Skills in the management of data are also important as the role includes collecting and analysing data to inform various pieces of service delivery, development and project work.
Full UK valid driving licence and access to own vehicle
What’s in it for you?
You will be working with an ambitious and driven service that’s really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. You will have the resources and time to implement your strategic vision for therapies as this role will be key to the development of the service. This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy.
We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression.
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact:
Why work for us?
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
Holidays starting at 30&nbsp;days per annum plus bank holidays
Life Assurance
£2,000 Training and Development AllowancePension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Work 4 days, be paid for 5 *T&amp;C's apply - following successful completion of the probation period
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover

15 Primary Care Jobs in Nottingham, UK

15 jobs found