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Customer Care Coordinator - £29,000 - Birmingham - Permanent
Introduction
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions...

Customer Care Coordinator

Exciting opportunity for a dedicated Care Coordinator to join an 'OUTSTANDING' domiciliary care company. Our client is an established provider of home care and are now looking for a dedicated, caring and proactive individual to join their team. You will be joining a close knit team of care staff and managers who are committed to providing high-quality care services.
The Role:
As a Care Coordinator,... Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. JBLK1_UKTJ

Care Coordinator

Location: Peterborough Please make an application promptly if you are a good match for this role due to high levels of interest. The Role: Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region. As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region. Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are: The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems. In return we offer a competitive salary and the following benefits: No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Live In Care Coordinator

Location: Peterborough
*The Role:*
Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.
As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.
*Main Responsibilities:* * Manage customer and carer queries and action effectively and efficiently
* Provide Managers with up to date information on carer availability, contact information and support with queries
* Manage and maintain customer and carer files
* Support in the recruitment of carers from the UK and internationally.
* Schedule placements for carers ensuring customers and carers are effectively matched *Who you are:*
The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.
In return we offer a competitive salary and the following benefits: * No requirement to deliver hands on care
* 23 days annual leave plus 8 days Bank Holidays
* Access to an Employee Assistance programme
* A professional but fun and social team environment
* Ongoing mentoring and training
* Eligibility to apply for a Blue Light Card _Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy._ Job Types: Temporary, Contract Pay: £26,000.00 per year

Job Title: Occupational Therapist The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Full time or Part time hours Salary: £40,000 ( part time pro rata ) Location: Croydon Bright Futures, Inspired By You. We are looking for therapists join our expanding Therapeutic Team to cover the school in Croydon. There's nothing more rewarding than helping someone believe in themselves, have the confidence to celebrate their own uniqueness and achieve success that is personal to them. This is an exciting opportunity to further develop and use your therapeutic knowledge and experience to support colleagues across the Group deliver positive outcomes for young people. We will accept nearly qualified applications At Horizon, we live up to our values, and we value our people. We are proud to be one of the most innovative providers of young people's residential care and education in the UK. Our success means that we are opening new residential homes and schools and making a difference for young people in a variety of new areas as well as continuing to support young people in our established services. Who are we! Horizon Care &amp; Education are looking for a creative Occupational Therapist to join our passionate team, delivering a comprehensive therapeutic service for children in our care. This role involves providing support and oversight to teams in education. This is role will be based from the nearest school in your region with an expectation to regularly travel to other sites in your portfolio in accordance to service need. You will conduct assessment and intervention, provide support to teams and be an active part of the wider MDT. Delivery of training is an important aspect of the role. At Horizon we train all our staff in our Shine Therapeutic model which includes DDP/PACE therapeutic parenting. What you'll get to do Manage your own caseload of schools to provide high levels of support and consultation for operational colleagues
Provide therapeutic advice and guidance to teams to enable them to support young people throughout their journey with Horizon
To be responsible for assessments, goal setting and recommendations for therapeutic support for your own caseload.
To develop, write and regularly review/update therapeutic goals for children and young people in education.
To develop and contribute to the delivery of therapeutic and psychological training to all staff in the organisation as part of the Therapeutic Academy.
Benefit from regular supervision and CPD activities
Benefit from opportunities to participate in service development activities across the Horizon Group What were looking for from you: HCPC registered.
BSc/MSc registered Occupational Therapist
Experience of working with Children and Young People or relevant demonstrable transferable skills
We will accept nearly qualified
Post registration qualifications in sensory integration would be advantageous
A desire to support services through embedding therapeutic practice
Experience of teaching, training and/or supervision.
Well-developed skills in the ability to communicate effectively, orally and in writing
Ability to work autonomously with the support from individual and peer supervision
Ability to role model behaviours and attitudes in line with organisational values
A sound understanding of Microsoft Office components, including knowledge of Excel, Teams and SharePoint
Full UK driving licence and use of your own vehicle Here are just some of the benefits of working for us: Friendly, small passionate teams
Rewarding work helping our young people aged 8-18 reach their potential in their daily lives and through their learning
Competitive salary
Mileage allowance
Comprehensive induction programme, highly praised by new recruits
Career advancement pathways and CPD support
Face to face therapeutic training and support for all staff, with extensive training on the PACE model
Access to a wide range of free online courses for all staff on a variety of topics
Cashback healthcare plan
Employee Assistance Program If you would like to come and join us on our journey, changing the lives of the children and young people that we care for, then we would like you to get in touch with our recruitment team for an informal conversation! Horizon Care and Education is committed to quality, equality, and valuing diversity. This post is subject to satisfactory criminal records check and satisfactory references.

Occupational Therapist

Job Title: Occupational Therapist Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Hours: Part time term time only Salary: £35,300 pro rata Location: North of England Bright Futures, Inspired By You. There's nothing more rewarding than helping someone believe in themselves, have the confidence to celebrate their own uniqueness and achieve success that is personal to them. This is an exciting opportunity to further develop and use your therapeutic knowledge and experience to support colleagues across the Group deliver positive outcomes for young people. We will accept nearly qualified applications. We are looking for therapists join our expanding Therapeutic Team to cover the school in Croydon. At Horizon, we live up to our values, and we value our people. We are proud to be one of the most innovative providers of young people's residential care and education in the UK. Our success means that we are opening new residential homes and schools and making a difference for young people in a variety of new areas as well as continuing to support young people in our established services. Who are we! Horizon Care &amp; Education are looking for a creative Occupational Therapist to join our passionate team, delivering a comprehensive therapeutic service for children in our care. This role involves providing support and oversight to teams in education. This is role will be based from the nearest school in your region with an expectation to regularly travel to other sites in your portfolio in accordance to service need. You will conduct assessment and intervention, provide support to teams and be an active part of the wider MDT. Delivery of training is an important aspect of the role. At Horizon we train all our staff in our Shine Therapeutic model which includes DDP/PACE therapeutic parenting. What you'll get to do Manage your own caseload of schools to provide high levels of support and consultation for operational colleagues
Provide therapeutic advice and guidance to teams to enable them to support young people throughout their journey with Horizon
To be responsible for assessments, goal setting and recommendations for therapeutic support for your own caseload.
To develop, write and regularly review/update therapeutic goals for children and young people in education.
To develop and contribute to the delivery of therapeutic and psychological training to all staff in the organisation as part of the Therapeutic Academy.
Benefit from regular supervision and CPD activities
Benefit from opportunities to participate in service development activities across the Horizon Group What were looking for from you: HCPC registered.
BSc/MSc registered Occupational Therapist
Experience of working with Children and Young People or relevant demonstrable transferable skills
We will accept nearly qualified
Post registration qualifications in sensory integration would be advantageous
A desire to support services through embedding therapeutic practice
Experience of teaching, training and/or supervision.
Well-developed skills in the ability to communicate effectively, orally and in writing
Ability to work autonomously with the support from individual and peer supervision
Ability to role model behaviours and attitudes in line with organisational values
A sound understanding of Microsoft Office components, including knowledge of Excel, Teams and SharePoint
Full UK driving licence and use of your own vehicle Here are just some of the benefits of working for us: Friendly, small passionate teams
Rewarding work helping our young people aged 8-18 reach their potential in their daily lives and through their learning
Competitive salary
Mileage allowance
Comprehensive induction programme, highly praised by new recruits
Career advancement pathways and CPD support
Face to face therapeutic training and support for all staff, with extensive training on the PACE model
Access to a wide range of free online courses for all staff on a variety of topics
Cashback healthcare plan
Employee Assistance Program If you would like to come and join us on our journey, changing the lives of the children and young people that we care for, then we would like you to get in touch with our recruitment team for an informal conversation! Horizon Care and Education is committed to quality, equality, and valuing diversity. This post is subject to satisfactory criminal records check and satisfactory references. INDSS

Your new company The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Circle Rehabilitation is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals &amp; clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group is proud to be recognised as one of the UK's top 5 best big companies to work for and is the top 5 to work for in the health and social care sector. We are looking for an experienced senior occupational therapist to work in a supportive multidisciplinary team treating neurological conditions in an inpatient and outpatient setting. If you are ready for a new challenge and to solidify your knowledge, apply for this role. This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Your new role
To manage a clinical caseload, providing occupational therapy assessment and treatment to the highest standard, ensuring excellent patient care at all times.
Keep abreast of developments in occupational therapy by attending relevant courses and maintaining an up-to-date personal portfolio.
Participate in hospital cover / on-call rotas including weeknight and weekend shifts, as required.
Commitment to ensuring quality services are delivered to both internal &amp; external stakeholders through continuous improvement activities.
What you'll need to succeed
State Registered Occupational Therapist.
Member of the College of Occupational Therapy (COT).
Registered with the Health and Care Professions Council (HCPC).
Knowledge of COT and HCPC Codes and guidelines and their implications for practice.
Knowledge of the Care Standards Act and Care and Quality Commission Requirements.
Knowledge of Quality Assurance tools.
Strong organisational and planning skills, including risk management.
Degree level educated, or equivalent.
Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
Proficient in the use of a PC, including the use of software and systems.
What you'll get in return
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends &amp; Family Hospital Discounts
Family Friendly policies, including enhanced maternity, paternity &amp; Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your well-being
Employee recognition programmes
Industry leading training and development opportunities
…and much more!What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&amp;C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Occupational Therapist

Job Title: Occupational Therapist Ensure you read the information regarding this opportunity thoroughly before making an application. Location: Great Howarth, Rochdale Salary: £35,300 pro rata Hours: Part time hours per week, term time only Bright Futures, Inspired By You. There's nothing more rewarding than helping someone believe in themselves, have the confidence to celebrate their own uniqueness and achieve success that is personal to them. This is an exciting opportunity to further develop and use your therapeutic knowledge and experience to support colleagues across the Group deliver positive outcomes for young people. We will accept nearly qualified applications. Horizon Education Alternative Learning (HEAL) aims to support and engage young people who struggle to maintain attendance and learning in a school environment. We deliver short term, personalised learning programmes nationally - a combination of direct home tutoring and online learning for pupils from ages 5 - 19. At Horizon, we live up to our values, and we value our people. We are proud to be one of the most innovative providers of young people's residential care and education in the UK. Our success means that we are opening new residential homes and schools and making a difference for young people in a variety of new areas as well as continuing to support young people in our established services. Who are we! Horizon Care &amp; Education are looking for a creative Occupational Therapist to join our passionate team, delivering a comprehensive therapeutic service for children in our care. This role involves providing support and oversight to teams in education. What you'll get to do Manage your own caseload of learners to provide high levels of support and consultation for operational colleagues
Provide therapeutic advice and guidance to teams to enable them to support young people throughout their journey with Horizon
To be responsible for assessments, goal setting and recommendations for therapeutic support for your own caseload.
To develop, write and regularly review/update therapeutic goals for children and young people in education.
To develop and contribute to the delivery of therapeutic and psychological training to all staff in the organisation as part of the Therapeutic Academy.
Benefit from regular supervision and CPD activities
Benefit from opportunities to participate in service development activities across the Horizon Group What were looking for from you: HCPC registered.
BSc/MSc registered Occupational Therapist
Experience of working with Children and Young People or relevant demonstrable transferable skills
We will accept nearly qualified
Post registration qualifications in sensory integration would be advantageous
A desire to support services through embedding therapeutic practice
Experience of teaching, training and/or supervision.
Well-developed skills in the ability to communicate effectively, orally and in writing
Ability to work autonomously with the support from individual and peer supervision
Ability to role model behaviours and attitudes in line with organisational values
A sound understanding of Microsoft Office components, including knowledge of Excel, Teams and SharePoint
Full UK driving licence and use of your own vehicle Here are just some of the benefits of working for us: Competitive pay rates
Occupational sick pay
Christmas bonus
Blue Light Card
Colleague referral scheme with cash rewards - earn up to £2500 per referral!
Financial wellbeing service
Life Assurance
Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions!
Opportunity to progress in your career through our Education Academy, and ongoing training and professional development.
Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period.
Face-to-face therapeutic training and support for all colleagues via our SHINE programme.
Access to a wide range of free online courses for all colleagues on a variety of topics
Employee assistance programme - free, confidential support via Bupa.
Supportive management and senior leaders.
High quality CPD opportunities.
Free eye checks.
Community and wellbeing- Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We're in this together. If you would like to come and join us on our journey, changing the lives of the children and young people that we care for, then we would like you to get in touch with our recruitment team for an informal conversation! Horizon Care and Education is committed to quality, equality, and valuing diversity. This post is subject to satisfactory criminal records check and satisfactory references. INDSS

Job Title: Occupational Therapist Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Hours: Part time term time only Salary: £35,300 pro rata Location: The Midlands Do you want to create and build bright futures for young lives? Bright Futures, Inspired by you.. We are looking for therapists join our expanding Therapeutic Team to cover the school in the Midlands There's nothing more rewarding than helping someone believe in themselves, have the confidence to celebrate their own uniqueness and achieve success that is personal to them. This is an exciting opportunity to further develop and use your therapeutic knowledge and experience to support colleagues across the Group deliver positive outcomes for young people. We will accept nearly qualified applications. At Horizon, we live up to our values, and we value our people. We are proud to be one of the most innovative providers of young people's residential care and education in the UK. Our success means that we are opening new residential homes and schools and making a difference for young people in a variety of new areas as well as continuing to support young people in our established services. Who are we! Horizon Care &amp; Education are looking for a creative Occupational Therapist to join our passionate team, delivering a comprehensive therapeutic service for children in our care. This role involves providing support and oversight to teams in education. This is role will be based from the nearest school in your region with an expectation to regularly travel to other sites in your portfolio in accordance to service need. You will conduct assessment and intervention, provide support to teams and be an active part of the wider MDT. Delivery of training is an important aspect of the role. At Horizon we train all our staff in our Shine Therapeutic model which includes DDP/PACE therapeutic parenting. What you'll get to do Manage your own caseload of schools to provide high levels of support and consultation for operational colleagues
Provide therapeutic advice and guidance to teams to enable them to support young people throughout their journey with Horizon
To be responsible for assessments, goal setting and recommendations for therapeutic support for your own caseload.
To develop, write and regularly review/update therapeutic goals for children and young people in education.
To develop and contribute to the delivery of therapeutic and psychological training to all staff in the organisation as part of the Therapeutic Academy.
Benefit from regular supervision and CPD activities
Benefit from opportunities to participate in service development activities across the Horizon Group What were looking for from you: HCPC registered.
BSc/MSc registered Occupational Therapist
Experience of working with Children and Young People or relevant demonstrable transferable skills
We will accept nearly qualified
Post registration qualifications in sensory integration would be advantageous
A desire to support services through embedding therapeutic practice
Experience of teaching, training and/or supervision.
Well-developed skills in the ability to communicate effectively, orally and in writing
Ability to work autonomously with the support from individual and peer supervision
Ability to role model behaviours and attitudes in line with organisational values
A sound understanding of Microsoft Office components, including knowledge of Excel, Teams and SharePoint
Full UK driving licence and use of your own vehicle Here are just some of the benefits of working for us: Friendly, small passionate teams
Rewarding work helping our young people aged 8-18 reach their potential in their daily lives and through their learning
Competitive salary
Mileage allowance
Comprehensive induction programme, highly praised by new recruits
Career advancement pathways and CPD support
Face to face therapeutic training and support for all staff, with extensive training on the PACE model
Access to a wide range of free online courses for all staff on a variety of topics
Cashback healthcare plan
Employee Assistance Program If you would like to come and join us on our journey, changing the lives of the children and young people that we care for, then we would like you to get in touch with our recruitment team for an informal conversation! Horizon Care and Education is committed to quality, equality, and valuing diversity. This post is subject to satisfactory criminal records check and satisfactory references.

Your new companyCircle Rehabilitation is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals &amp; clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group is proud to be recognised as one of the UK's top 5 best big companies to work for and is the top 5 to work for in the health and social care sector. We are looking for an experienced senior occupational therapist to work in a supportive multidisciplinary team treating neurological conditions in an inpatient and outpatient setting. If you are ready for a new challenge and to solidify your knowledge, apply for this role. This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.Your new roleTo manage a clinical caseload, providing occupational therapy assessment and treatment to the highest standard, ensuring excellent patient care at all times.Keep abreast of developments in occupational therapy by attending relevant courses and maintaining an up-to-date personal portfolio.Participate in hospital cover / on-call rotas including weeknight and weekend shifts, as required.Commitment to ensuring quality services are delivered to both internal &amp; external stakeholders through continuous improvement activities.What you'll need to succeedState Registered Occupational Therapist.Member of the College of Occupational Therapy (COT).Registered with the Health and Care Professions Council (HCPC).Knowledge of COT and HCPC Codes and guidelines and their implications for practice.Knowledge of the Care Standards Act and Care and Quality Commission Requirements.Knowledge of Quality Assurance tools.Strong organisational and planning skills, including risk management.Degree level educated, or equivalent.Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.Proficient in the use of a PC, including the use of software and systems.What you'll get in returnCircle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:25 days holiday per year + bank holidays, increasing to 30 days with servicePrivate Pension SchemePrivate Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditionsFriends &amp; Family Hospital DiscountsFamily Friendly policies, including enhanced maternity, paternity &amp; Adoption payNon-contributory life insuranceStaff engagement hub with access to discounts and extensive rewards and voluntary benefitsAccess to resources, tools and services to support your well-beingEmployee recognition programmesIndustry leading training and development opportunities…and much more!What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&amp;C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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