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Title: Occupational Therapist Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Location - Gravesend Special Educational Needs school JOB PURPOSE * To assess and carry out interventions for pupils of Ifield with a range of motor, sensory and neurological difficulties. * To advise and provide clinical support to other staff on Occupational Therapy priorities in line with the school’s curriculum. * To supervise the work of OT assistants, OT students and other staff working with the post holder. To provide total commitment to the safeguarding of pupils and the provision of opportunities for all pupils to achieve within their personalised curriculum MAIN PROFESSIONAL DUTIES: * To deliver Occupational Therapy in the school setting. * To maintain records, reports and other paperwork. * To provide specialist advice to other parties including parents/ carers CLINICAL * To be professionally and legally accountable for all aspects of own work including the management of pupils on a given caseload. * To inform stake holders of therapeutic assessment, interventions, and outcomes. * To provide specialist advice, support and training to other parties within the school environment. * Provide advice for Educational Health and Care Plans (EHCP) and when appropriate write reports, attend Annual Reviews meetings. The person Qualified Occupational Therapist Experience of working within education

Occupational Therapist

Apprentice Dental Nurse - Woking, The Retreat Mon-Fri 8am-5.30pm Here at Bupa Dental Care our people are at the heart of everything we do – and we do this because we care. We have created environments where people can look forward to coming to work, feel empowered, and benefit from working collaboratively with industry experts to help us achieve our aim, which is - helping people live longer, healthier, happier lives. What is the role of Apprentice&nbsp;Dental Nurse at Bupa? Our Dental Nurse Apprenticeship will support and provide you with the necessary Knowledge, Skills and Behaviours on your journey to becoming a GDC registered qualified dental nurse. This includes; Enabling you to provide the best patient care from the moment someone walks into one of our practices until the point they leave. Supporting our Dental professionals, and providing them with the necessary chair-side assistance, enabling them to deliver the highest level of patient care. Working as an Apprentice Dental Nurse means you can "earn whilst you learn". What qualifications you will achieve as an Apprentice&nbsp;Dental Nurse? You will achieve a Level 3 qualification following an 18-24 month training programme. Before taking your end-point assessment, you must achieve level 2 English and Maths (equivalent to GCSEs at grades A* to C) if you have not already achieved them and can provide evidence confirming this. What will you learn as an Apprentice Dental Nurse? Oral anatomy and physiology, respiratory and circulatory systems. How infectious diseases are transmitted and prevented. Dental materials, equipment, and resources. How to deal with medical emergencies. Legislative compliance and regulatory requirements. Clinical skills. Health promotion. Patient care and management. Your salary and benefits: We make life better for millions and that includes yours. Here are just some of the benefits on offer to you when joining Bupa Dental Care: Competitive pay rates which increase upon qualification. Access to My Healthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the My Healthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing. Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too. Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental Health Line and access to Personal Energy - Bupa’s own wellbeing programme. Discounted dental insurance which can be extended to immediate family members. Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan. Wagestream – Access your income before payday, if and when you need it. You're encouraged and supported from day one to learn, develop and progress. We’ve established dental nurse career pathways leading to senior roles, and offer free post-qualification training and CPD. We cover the cost of your GDC registration, DBS and professional indemnity - we'll save you hundreds of pounds so you can concentrate on delivering great patient care and building your dental career with us. And many more, just ask. So why wait? Apply now to be part of a brilliant team. To find out more about working with us, find us on Linked In and Facebook. Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Bupa Dental Care is an equal opportunities employer.

Apprentice dental nurse

Monday – Friday, 37.5 hours per week Term Time 0nly + 4 weeks In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Clinical Delivery Requirements
To manage a caseload of Autistic children and young people and be responsible for their OT assessment and treatment under the supervision of the Lead Occupational Therapist. Demonstrating ability to meet requirements of core competencies in line with HCPC and RCOT guidance including:
 Completing appropriate OT assessment and analysing clinical and social information from a range of sources to develop an appropriate treatment plan.
 Working alongside teaching staff to ensure the delivery of individualised OT programmes that meet individual’s sensory needs and facilitate their development of gross and fine motor, visual perceptual/visual motor, play and daily living skills.
 Collaborating with teachers and other professionals to inform Education Health Care Plan (EHCP) provision and outcomes
 Supporting access to and differentiation of school activities of your caseload including:
o Assessment for and provision of specialist equipment/aids to daily living.
o Assessment for and provision of sensory diets.
o Contribution of recommended strategies and approaches to be incorporated into behaviour support plans.
o Assessment for and provision of equipment, resources and programmes to support the development of motor and visual perceptual skills.
o Assessment for and provision of specialist seating.
o Assessment and recommendations for assistive technology to support recording of work and/or access to IT.
o Site assessment and recommendations regarding adaptation of school environment.
 Adapting practice to meet individual needs.
 Referring on to other services as appropriate
 Completing home and community visits and working closely with families, and other professionals providing advice on:
o Transferring OT programmes, sensory strategies and behaviour support strategies from school into the home setting.
o Providing advice to support access to activities at home, workplace and in the community.
o Providing training to parents.
 Writing baseline and annual review reports reflecting knowledge of OT approaches for Autistic individuals.
 To work closely with students, carers and families, involving them in decision-making regarding intervention approaches, sharing assessment and condition related information clearly and effectively, particularly where barriers to understanding exist.
 To demonstrate empathy with and maintain sensitivity at all times to the emotional needs of children, young people and their families when imparting complex or distressing information regarding their condition and the impact of this.
 To employ excellent communication skills to encourage clients and carers to undertake treatment programmes.
 To provide specialist advice, training and intervention regarding the care and support of Autistic individuals.
 To use advanced clinical reasoning to review own caseload, ensuring that intervention is meeting the needs of clients and their families and carers
 To demonstrate clinical effectiveness and maintain own clinical skills in line with evidence based practice.
 To assist in the planning and initiation of new/different areas and methods of working.
 To attend educational and multidisciplinary assessments and reviews where appropriate.
 To maintain up to date and accurate case notes in line with RCOT professional standards and record intervention using verbal/non-verbal and alternative methods of communication where required.
 To attend parents’ evenings and be available for consultation with parents regarding their OT and Sensory needs and progress made.
 Contribute to the development and provision of direct or online training for staff and parents including the development of webinars, training resources and outreach service.
Administration and professional duties
 To be an effective member of the multidisciplinary team within education and therapy services at Remarkable Autism.
 To recognise potential conflict and when it occurs and seek advice and support to resolve.
 To attend or ensure appropriate representation for relevant meetings
 To autonomously manage own time and prioritise demands of caseload on a day-to-day basis.
 To promote awareness of and explain the role of Occupational Therapy to colleagues, parents/carers and other services.
 To contribute to regular reviews of the Occupational Therapy service within education.
3
 To complete administration tasks and supervising the therapy assistant, including delivering therapy, making and developing resources.
 To have a working knowledge of relevant procedures including Safeguarding Children, SEN procedures and other relevant legislation related to the health, education and social welfare of children/young people and their families.
 To conform to the policies and practices of Remarkable Autism.
 To be aware of and adhere to school, local and national Child Protection procedures.
 To maintain familiarity with the Royal College of Occupational Therapy’s (RCOT) practice and clinical guidelines and be an active member of relevant professional groups.
 To share information with others, observing information sharing and data protection guidelines.
 To provide evidence and information as required for OFSTED, NAS accreditation and other inspections.
 To contribute to and coordinate development of information and advice for parents or carers through leaflets or on the school website.
 To contribute to an annual development plan for the Speech &amp; Language Therapy service budget by advising on current resource needs and areas of development identified.
 To carry out any other duties that may arise under the direction of the Head of Therapy, Senior Occupational Therapist and Head of Education/Director of Services.
3. Supervision and Training
 To maintain up to date HCPC registration.
 To develop and maintain the skills and knowledge required of an Occupational Therapist working with Autistic individuals.
 To engage in regular supervision to ensure clinical best practice and appropriate decision making to promote learning through experience, this includes participation in individual performance review.
 To develop a Personal Development Plan within the appraisal framework in agreement SaLT lead.
 To maintain CPD by attending relevant courses and meetings and by reading appropriate literature.
 To maintain an up-to-date CPD file in line with HCPC standards.
 Complete an offer of relevant training to support the role with a focus on developing an area of specialism
 To share new information with and provide training feedback to other staff.
 To participate in the in-service training sessions.
 To demonstrate the ability to lead on the reflection on practice with peers and reflect with mentors to identify own development needs.
 To reflect on and evaluate training provided.
 To facilitate the development and implementation of evidence based practice and client outcome measures.
 To lead on the development and delivery of specialist training packages to Wargrave House school and Ascent College staff, parents/carers. Training to be adapted appropriately to meet the needs of course participants.
 To provide clinical supervision for band 5 Occupational Therapist monitoring performance and facilitating development of a Personal Development Plan for them within the appraisal framework.
 To ensure that all staff are aware of safeguarding, child protection and health and safety issues related to using OT approaches and equipment by contributing to development and sharing of training policies and risk assessments.
Health and Safety
 To assist the school in ensuring OT equipment and resources are appropriate to needs.
 To have due regard for your own personal safety and that of children and young people and their parents/carers. In particular to have regard to moving and handling policies, restraining policies and ensure the safe positioning of self and others.
 To be flexible to the demands of the environment including deadlines and frequent interruptions.
 To be responsible for the security, care and maintenance of equipment ensuring standards of infection control and safety are maintained.
 To comply with relevant legislation, H&amp;F Education department and guidelines relating to variety of work environments
 To ensure that all persons using the aids and equipment issued to them understand their function as well as appreciate their responsibility
General Responsibilities
Read and be aware of all details in the Company’s Employer Handbook and all relevant policies.
To be responsible for all tasks undertaken, checking work as appropriate.
To work in an organised and efficient manner ensuring that a tidy and safe environment is maintained.
To attend training as appropriate and as authorised by the Head of Therapy Services.
Maintain a professional relationship with other members of the team
Undertake other duties as required by the Head of Therapy Services which are considered to be commensurate with the purpose of the post and grading.
Participate in the performance management process as agreed by the Company.
Play a full and active part in the life of the school and college.
Support the welfare of students in their educational/care environments.
As part of the whole school team, promote the well-being, behaviour and personal development of students. Ensure that corporal punishment is NOT used at any time and that any incident witnessed or cause for concern is reported.
Understand and apply Company policies including:-
 Safeguarding Children and Adults,
 SEN,
 Health and Safety,
 Dignity at Work.
 Whistleblowing policy
 Confidentiality
Maintain confidentiality inside and outside the workplace.
Care Standards Act 2000, and The Health and Social Care Act 2008, revised 2018 (Regulated Activities) Regulations 2014. LCM1
Job Types: Full-time, Permanent
Pay: £40,266.00-£46,078.00 per year
Benefits:
* Company pension
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
Education:
* Bachelor's (required)
Experience:
* occupational therepist: 3 years (required)
Licence/Certification:
* HCPC (required)
Work Location: In person

Band 7 Occupational Therapist

*Job title:* Trainee Dental Nurse Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
*Employed or self-employed:* Employed
*Salary:* To be discussed
*Hours:* Monday 0830 – 1730, Tuesday 0830 – 1700, Wednesday 0830 - 1800, Thursday 0830 - 1700, Friday 830 - 16.00
Norfolk House is a privately owned dental practice established over 100 years ago, located on London Road, Gloucester, in a large house that has recently been completely refurbished. We are well regarded for our high standards of excellent patient care, offering both general and cosmetic dentistry for private patients.
* Wisdom teeth and Minor Oral Surgery
* Facial Treatments
* Facilities designed for Comfort and Convenience
* Spacious Car Park
* Modern IT Systems for simplicity and speed
* Patient Promotional Offers &amp; Product Sales
* Special Terms for Children and Students
* The practice is fully computerised (SOE software), digital radiographs.
*Specialisms:*
* Endodontics
* Implants
* Sedation
*Key responsibilities &amp; duties:*
* Develop competence across a wide range of dental chairside support procedures.
* Develop knowledge of a wide range of practical treatment procedures and the relevant support necessary to ensure effective outcomes.
* Develop competence in the manipulation and application of dental materials across a wide range of dental treatment procedures.
* Develop a comprehensive knowledge and application of a wide range of dental instruments and other relevant equipment necessary during preparation for treatment procedures.
* Learn to prepare individual treatment rooms for a wide range of dental procedures.
* Develop and demonstrate competence in decontamination and sterilisation of medical and dental devices within clinical and non-clinical environments, ensuring appropriate records are completed.
* Be responsible as part of the clinical team for the care of the patient from arrival to completion of treatment.
* Under supervision carry out the following: reception duties, answering telephone, meeting and greeting of patients and/or carers, managing appointments, maintenance and upkeep of all patient records and correspondence.
This could be the start of your dental journey that opens up into many different career paths.
If you think you can carry out all the above, you are someone who is chatty, forward thinking and hard working get in touch.
*Work experience and skills:*
* The ability to keep calm and work methodically.
* A caring and sympathetic nature
* Exceptional listening skills and a calm, empathetic approach to patients, team members and clinicians to help build rapport.
* A smart appearance and professional attitude
* An ability to work under pressure in a busy team environment
* Motivated, friendly, flexible, punctual and organised.
* Working towards a Qualification in Dental Nursing – NEBDN or NVQ 3
* IT literate, knowledge of the SOE practice management system would be an advantage.
*Company Benefits:*
* Competitive salary
* Company pension scheme
* GDC and indemnity paid
* Core CPD organised by the practice
* Perk-box membership- employee discount scheme
* Extra day off for Birthday
* Support of a well-established friendly team
* Annual cost of living wage increase
* Employee of the month rewards
* Social events including summer and Christmas parties
* On site parking
We look forward to hearing from you!
*IND002*
Job Type: Full-time
Benefits:
* Additional leave
* Company events
* Company pension
* Free parking
* On-site parking
* Store discount
Schedule:
* Day shift
* Monday to Friday
Work Location: In person

Trainee Dental Nurse

We have an opportunity for a Trainee Dental Nurse to join our Jones Dental &amp; Implant Clinic, part of the Portman Dentex group in Rugby. Apply fast, check the full description by scrolling below to find out the full requirements for this role.
No previous dental experience is needed for this role. If you have a genuine interest in health and well-being, are passionate about delivering great service, and looking for a career where you can learn, grow and develop, then this could be a perfect fit for you.
Full-time hours 38.5 hours over 4 days
Typical shifts are 4 days over Monday - Friday 7.45am - 8.15pmnal Wednesday evenings
Training supported by our highly experienced team - your course will be overseen by an external course provider and is fully funded
Free parking locally
About you
We welcome your application to our Trainee Dental Nurse vacancy if you have the following skills and qualifications:
GCSE Maths and English at grade C/4 or above are essential to undertake the course
Enjoy working as part of a team, and are a good communicator who thrives upon delivering excellent standards of patient care
Happy to be a key player in the team providing chair-side assistance, ensuring that the correct materials and equipment are available during each clinical session
Comfortable learning to perform high quality dental nursing whilst assisting each dentist, hygienist or therapist in all procedures
What do you get in return?
At PortmanDentex, you’ll be part of an inclusive, collaborative team environment where taking ownership of your development journey is both encouraged and supported. We take time to celebrate success and have fun, so why not get in touch and find out more?
In addition to a competitive salary, our benefits package also includes:
GDC, Indemnity and CPD costs covered
Bonus scheme based on practice performance
Access to our Dental Academy to support you with your career ambitions
Additional special days off (such as your birthday), and the opportunity to purchase up to 3 additional annual leave days
Enhanced maternity and paternity leave
Life assurance and contributory pension scheme
Employee Assistance Programme - 24/7, 365 days a year confidential helpline and counselling service, plus 24/7 GP service
To apply for our Trainee Dental Nurse vacancy, you can submit your latest CV, or contact <a href="mailto:sophie.lloyd@portmandental.co.uk" target="_blank">sophie.lloyd@portmandental.co.uk</a> to arrange an initial chat. Alternatively, please feel free to share this opportunity with your friends or colleagues who may be interested.
Due to employment law outlined by the Working Time Regulations (1998), employers must ensure employees under the age of 18 do not exceed 8 working hours per day of 40 hour per week. We therefore are only able to consider applicants aged 18 and above at the date of employment for this role.
Maximum weekly working hours: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>)
IND002
#LI-SL1

Job Title: Peripatetic Occupational Therapist
Location: National
Salary: £35,300 pro rata
Hours: Part time hours per week, term time only
Bright Futures, Inspired By You.
There's nothing more rewarding than helping someone believe in themselves, have the confidence to celebrate their own uniqueness and achieve success that is personal to them.
This is an exciting opportunity to further develop and use your therapeutic knowledge and experience to support colleagues across the Group deliver positive outcomes for young people. We will accept nearly qualified applications.
At Horizon, we live up to our values, and we value our people. We are proud to be one of the most innovative providers of young people's residential care and education in the UK. Our success means that we are opening new residential homes and schools and making a difference for young people in a variety of new areas as well as continuing to support young people in our established services.
Who are we!
Horizon Care &amp; Education are looking for a creative Occupational Therapist to join our passionate team, delivering a comprehensive therapeutic service for children in our care. This role involves providing support and oversight to teams in education.
What you'll get to do
Manage your own caseload of learners to provide high levels of support and consultation for operational colleagues
Provide therapeutic advice and guidance to teams to enable them to support young people throughout their journey with Horizon
To be responsible for assessments, goal setting and recommendations for therapeutic support for your own caseload.
To develop, write and regularly review/update therapeutic goals for children and young people in education.
To develop and contribute to the delivery of therapeutic and psychological training to all staff in the organisation as part of the Therapeutic Academy.
Benefit from regular supervision and CPD activities
Benefit from opportunities to participate in service development activities across the Horizon Group
What were looking for from you:
HCPC registered.
BSc/MSc registered Occupational Therapist
Experience of working with Children and Young People or relevant demonstrable transferable skills
We will accept nearly qualified
Post registration qualifications in sensory integration would be advantageous
A desire to support services through embedding therapeutic practice
Experience of teaching, training and/or supervision.
Well-developed skills in the ability to communicate effectively, orally and in writing
Ability to work autonomously with the support from individual and peer supervision
Ability to role model behaviours and attitudes in line with organisational values
A sound understanding of Microsoft Office components, including knowledge of Excel, Teams and SharePoint
Full UK driving licence and use of your own vehicle
Here are just some of the benefits of working for us:
Competitive pay rates
Occupational sick pay
Christmas bonus
Blue Light Card
Colleague referral scheme with cash rewards - earn up to £2500 per referral!
Financial wellbeing service
Life Assurance
Tastecard - spectacular savings on dining, pizza, cinema tickets, supermarkets, and UK attractions!
Opportunity to progress in your career through our Education Academy, and ongoing training and professional development.
Comprehensive and tailored induction programme including face-to-face training, online modules, shadowing, and local induction period.
Face-to-face therapeutic training and support for all colleagues via our SHINE programme.
Access to a wide range of free online courses for all colleagues on a variety of topics
Employee assistance programme - free, confidential support via Bupa.
Supportive management and senior leaders.
High quality CPD opportunities.
Free eye checks.
Community and wellbeing- Your wellbeing matters to us, and we are committed to ensuring you get all the support you need to feel good about what you do. We're in this together.
?If you would like to come and join us on our journey, changing the lives of the children and young people that we care for, then we would like you to get in touch with our recruitment team for an informal conversation!
Horizon Care and Education is committed to quality, equality, and valuing diversity.
This post is subject to satisfactory criminal records check and satisfactory references.
INDSS JBRP1_UKTJ

Peripatetic Occupational Therapist

We have recently experienced growth and we are therefore seeking a part-time (25hrs) qualified Dental Nurse to join our team in Durham. As a prestigious Orthodontic clinic in the area, you’ll benefit from unrivalled opportunities to train in this speciality or embark on other post qualifications, along with: Free parking on-site in our staff car park An excellent location, just a short walk from the city centre and short walk from the station/bus Support of a dedicated and established nurse-trained practice manager A real emphasis on support and teamwork Enjoy a competitive Dental Nurse package that allows you to excel in your role and to grow the career that is right for you, including: Up to £13.69 per hour dependent upon experience and training Access to funded qualifications to expand your skills and advance your pay Mentoring bonus of £250 for supporting student/trainee dental nurses; upon completion of qualification Health and well-being benefits; includes a virtual GP service and Employee Assistance Programme Up to 30 days annual leave entitlement (plus bank holidays), per annum with service Recognition for going the extra mile and for loyalty through service Generous employee referral scheme Gym, restaurant and store discounts GDC fees paid annually Life assurance As a Dental Nurse, your role will include: Supporting clinicians in delivering a full range of high-quality dental treatments Helping to ensure the smooth running of your surgery and the practice The opportunity to support the development of other nurses through mentoring Being passionate about caring for patients As part of {my}dentist, you’ll be joining the UK’s largest provider of dentistry, which supports more than 4 million patients each year to get access to the care they need. Apply now to join our team of dedicated dental professionals. MYDN

Dental nurse

ENS Recruitment are a nationwide healthcare staffing provider with experience in Band 6 Occupational Physiotherapists Our team’s goal is to align your next placement to your personal preferences as closely as possible ensuring that you, as a healthcare professional, are working with a team you can trust implicitly. *Locum Job Role:* *Band 6 Occupational Therapist* ENS are looking to recruit a Band 6 Therapists to work in a hospital based in South Wales
* Required ASAP to end April – Mon-Fri – any hours up to a max. of 30
* HCPC registered, DBS and non EPP CoF
* Parking available - We are seeking a candidate with experience of working with children and young people with a range of moderate to complex additional needs, at a Band 7 level. This will include assessment, intervention planning, training/upskilling, providing intervention and discharging. We seek an OT who is able to efficiently complete and close episodes of care, manage their time effectively, and contribute to service development. A car driver is essential as work will involve visiting community sites, such as school and homes. Desirable criteria - Experience of specialist seating and upper limb splinting. If the hospital is unable to provide accommodation, ENS are happy to recommend local accommodation providers if required. Contact us for more information or refer a friend for £250! We value every one of our healthcare professionals and with that in mind we offer great benefits such as...
* Excellent pay rates
* Weekly Pay
* Flexibility
* Part time hours may be considered.
* Free annual BLS &amp; Manual Handling, Online training
* £250 Refer A Friend Bonus
* Find your own job bonus - Receive £250 for bringing your own position to us
* Registration body costs covered based on length of service (T&amp;Cs apply)
* Uniforms provided. *Requirements...*
* Current Registration
* At least 1-year, recent experience working within a clinical setting.
* You must have the Right to Work in the UK
* You must have a full immunisation history. Job Types: Full-time, Temporary contract Contract length: 6 months Salary: £25.00-£30.00 per hour Expected hours: 37.5 per week Job Type: Temporary contract
Contract length: 3 months Pay: £25.00-£40.00 per hour Benefits:
* Referral programme
Schedule:
* Monday to Friday Experience:
* occupational therepist: 1 year (preferred) Licence/Certification:
* HCPC (preferred) Work Location: In person

Band 6 Occupational Therapist

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided.

Customer Care Coordinator

*We’re recruiting for a new Care Coordinator to support our London home care service. Covering the Tottenham and surrounding areas.* Our Care Coordinators are excellent organisers, communicators, mentors, motivators, problem solvers and team players. They’re the glue that holds our services together. Do you have what it takes to join their ranks? Whether you’re already a Care Coordinator looking for a new challenge; or an experienced Field Care Assessor or senior home care worker ready to take the next step into a supervisory role, we want to hear from you. *Whats on offer:*
* *Annual Salary: £27,101.88*
* *Annual Leave 20 days plus 8 Bank holidays (Pro Rata)*
* *Company Laptop &amp; Phone*
* *Pension: 5% employee – 3% employer*
* *Casual workwear* We’re intentionally an employee-centred business. That means you can expect to benefit from:
* First-class support and mentoring from an experienced Registered Manager
* A personalised and company-funded training plan that supports you to achieve recognised qualifications
* Clearly mapped career development opportunities
* An inclusive culture where your ideas and experiences are welcomed and acted on
* And a range of extra little perks along the way! *As a Care Coordinator your duties will include:*
* Planning care calls and producing efficient daily care worker rosters using our UniqueIQ system. The advance roster must be created in advance of a minimum of one week, ideally two weeks in advance.
* Facilitating customer care assessments and reviews.
* Close cooperation with The Local Authority and potential customers to gain new contracts, and all tasks relevant to the enquiries.
* Supervisory responsibility for frontline staff including care worker supervisions, on-site spot checks and competency assessments
* Supporting recruitment by interviewing care worker applicants
* Crating new care staff users on the UniqueIQ
* Crating new customers users on the UniqueIQ
* Assisting carers with mobile phones. (set up, monitoring, support).
* Supporting with medication checks, transcribing and e-MAR chart audits
* Completing ECM system reconciliations (CM 2000 and IQ Timecard)
* Being a consistent point of contact for customer queries and issues
* Maintaining the training matrix and evidence within UniqueIQ
* Participating in the service’s on-call rota (this is paid on top of salary, minimum one day a week and one weekend in four).
* Undertaking other office duties as required *Please note, applicants must be car drivers with access to their own transport; and must have previous experience in health and social care.* Job Types: Full-time, Permanent Pay: From £27,101.88 per year Benefits:
* Company pension
* Free parking
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
* Weekend availability Application question(s):
* will you now or in the future require sponsorship for employment visa status? Experience:
* Home care: 2 years (required) Licence/Certification:
* Driving Licence and access to own vehicle (required) Work authorisation:
* United Kingdom (required) Work Location: In person

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