Prescription Management Coodinator

Join Our Team as a Prescription Management Coordinator!

Are you passionate about healthcare and customer service? Ready to play a key role in ensuring patients receive their medication on time? Become a vital part of our Prescription Services Team as a Prescription Management Coordinator!

Role Purpose:

As a Prescription Management Coordinator, youll manage prescription queries from patients, hospitals, and pharmacy colleagues. Your goal? To ensure timely and professional service, helping patients receive their medication and ancillary items seamlessly. This role is all about efficient communication, problem-solving, and compliance with GDPR and internal processes.

What Youll Do:

1. Efficiently Manage Prescription Queries
   Handle emails and calls related to prescription concerns, from urgent delivery requests to dosage adjustments, ensuring patients get their medication on time.

2. Investigate and Resolve Issues
   Conduct thorough investigations when medication is reported missing, liaising with pharmacies and hospitals to quickly identify and resolve issues.

3. Liaise With Key Stakeholders
   Collaborate with internal teams, hospitals, and NHS Trusts across the UK, ensuring smooth and accurate communication throughout the process.

4. Maintain GDPR Compliance
   Handle sensitive data with the utmost care, ensuring all interactions follow data protection laws.

Why LloydsPharmacy Clinical Homecare?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

Clear and Effective Communication:You can liaise confidently with customers, colleagues, and team leaders.Problem-Solving Abilities:You thrive on finding solutions quickly and efficiently.Empathy & Professionalism:You handle sensitive situations with care and patience.Tech-Savvy:Strong skills in Microsoft Office, with the ability to navigate CRM software easily.Team Player:Friendly, approachable, and ready to support your colleagues.

At LloydsPharmacy Clinical Homecare, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values ofDelivering together, Being Accountable, Giving it our allandContinually Improvingto provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team

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