Mental Health Advisor - Telehealth Helpline | Full-time | Perm | Remote

Mental Health Advisor

In Brief

As a Mental Health Advisor you will provide confidential emotional support to service users and provide advice and guidance around mental health and other issues. Our services also include supporting clients via our myStrength App. The Helpline is open 24 hours a day, 365 days a year.

The role would be best suited to entry-level mental health career candidates.

Contract type: Permanent

Salary: £26,000 per annum

Hours of work: Full-time, average of 37.5 hours per week in a rolling rota. The service is a 24-hour service, working shifts on days/evenings/nights, weekends and bank holidays.

Location: remote, however some rare travel would be expected to support team and business requirements.

Role Responsibilities

• Provide confidential emotional support to service users and provide advice and guidance around mental health and other issues.
• Support clients to make an application for therapy via their provider app.
• Generate individual Risk Support Plans for patients based upon risk assessments, enabling wider services to support patients appropriately.
• Liaise with duty lead and follow risk protocols, as and when necessary.
• To maintain accurate good quality clinical notes and service monitoring records in accordance with the Service Delivery Framework and high clinical practice standards.
• Work collaboratively with team members within the mental health service.
• Engage in regular peer and individual clinical supervision.
• Attend regular line management supervision where case management will be regularly discussed and reviewed.
• Actively contribute to the development of a supportive and effective psychological wellbeing team and service.
• To attend and positively participate in line management meetings, annual appraisals, monthly and quarterly team meetings etc as required.
• To assist and support of new staff and/or casual workers to the service, in accordance with agreed procedures.
• Willingness to contribute to the aims of the organisation.
• Be flexible with service requirements, whilst following a shift pattern covering days, evenings, nights, weekends and bank holidays.
• Any other duties relevant to the post.

Skills & Behaviours

• Hold experience of providing a service over the telephone and/or digital communication channels to a range of clients, including those in distress.
• You will have an excellent telephone manner and be able to actively listen, question and respond.
• You will need to have genuine empathy towards mental health issues and be keen to challenge the stigma surrounding mental health.
• Demonstrate experience in risk assessing individuals and knowledge of how to manage risk within a remote setting.
• You will have proven communication skills, a confident manner and be articulate.
• Hold awareness of the effects of stigma and discrimination.
• Knowledge of recovery in the context of mental health.
• The ability to signpost and offer guidance to clients regarding local or national services.

Essential Qualifications

• Counselling Certificate Level 2 or 3, OR a Psychology degree, or equivalent.
• Mental health experience
• A high level of IT literacy
• Right to work in the UK – unfortunately, we cannot support visa sponsoring

Desirable Qualifications

• Previous telephone or virtual experience with mental health.

What we offer in return

Commitment to living & championing the Teladoc values

• We are passionate about taking care of people
• We are committed to unsurpassed quality
• We lead with integrity, accountability and transparency
• We respect each other and value succeeding together
• We strive to create value
• We stand up for what’s right

Employee Benefits

• Pension contribution at the rate of 8% fully paid by Teladoc Health
• Private medical insurance
• Annual paid leave entitlement of 25 days plus public holidays (pro-rata)
• Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
• MyStrength, our own emotional awareness app supporting your mental wellbeing
• Extended parental leave
• Cycle to work scheme
• Company laptop.

About Teladoc Health

Teladoc Health is the world’s leading virtual care provider, delivering care to over 20 million members across 125 countries. Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning telehealth GP services, expert medical opinion (EMO), mental health support, nutrition and physiotherapy consultations. We work with the world’s leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.

About Our Mental Health Service

Our Mental Health Service provides high quality mental health services to clients accessing healthcare via their insurance provider or employer. Our services include assessment, therapy, in the moment support, and digital self-help tools. We believe in the efficacy of virtual interventions, and we provide brief therapy to a low-risk population, presenting with mild-moderate common mental health problems. The service operates 24/7 365 days a year.

Read more at: Teladoc Health UK | About our Mental Health Services

Equality and Diversity

Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Teladoc Health UK.