Customer Care Coordinator - New Homes
TSR Recruitment Limited
Manchester, UK
Published 6 months ago
Permanent
Customer Care Coordinator - New Homes
Greater Manchester
We are looking to pay a salary of £23,000 - £28,000 DOE.
Monday – Friday working standard office hours with an early finish on a Friday.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester.
This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
Liaise with all customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries. Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Always follow the principles set out in the Customer Journey program Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments Assist the Head of Custom...
Greater Manchester
We are looking to pay a salary of £23,000 - £28,000 DOE.
Monday – Friday working standard office hours with an early finish on a Friday.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester.
This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
Liaise with all customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries. Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Always follow the principles set out in the Customer Journey program Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments Assist the Head of Custom...