Customer Care Coordinator
CSC Recruitment Ltd
Lambourn Woodlands, Hungerford RG17, UK
Published 8 months ago
Care
Permanent
Looking for motivated, hardworking individuals!!!!
Personalitiy is a major key for this role !!!!!
Ideally experience within this position !!
Reporting to either the Head of Customer Care/Customer Care Manager or Customer Care Office Manager, to support the Head of Customer Care in managing all customer-related issues through to resolution, by direct communications with our internal and external Customers. Along with coordinating the administration of the department to ensure it operates efficiently and effectively.
You will be expected to:
* Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority
* Fully adhere to the standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
* Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s iCARE IT system
* Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
* Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
* Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently,
* Communicate with the Head...
Personalitiy is a major key for this role !!!!!
Ideally experience within this position !!
Reporting to either the Head of Customer Care/Customer Care Manager or Customer Care Office Manager, to support the Head of Customer Care in managing all customer-related issues through to resolution, by direct communications with our internal and external Customers. Along with coordinating the administration of the department to ensure it operates efficiently and effectively.
You will be expected to:
* Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority
* Fully adhere to the standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
* Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s iCARE IT system
* Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
* Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
* Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently,
* Communicate with the Head...