Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator.
The wider department currently has circa 800 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each.
The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects & snags, to completion & satisfaction is as smooth as possible through coordinating appointments, labour and parts.
You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region.
Duties
Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchaser's satisfaction. Updating and maintaining records using internal CRM system Bringing persistent faults to the attention of the Customer C...
The wider department currently has circa 800 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each.
The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects & snags, to completion & satisfaction is as smooth as possible through coordinating appointments, labour and parts.
You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region.
Duties
Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchaser's satisfaction. Updating and maintaining records using internal CRM system Bringing persistent faults to the attention of the Customer C...