HealthHero's Enterprise business unit in UK & Ireland is focussed on helping our clients - insurance, corporate, and private healthcare providers- offer world class virtual healthcare services to their policy holders, employees and consumers. The impact areas are adoption of wellbeing and primary care benefits, engagement with our digital tools for booking and self care, and eventually better clinical outcomes that lead to lower absenteeism, increased productivity, higher retention, and repeat usage. We offer our services through a mix of white labelled web portals, and native mobile apps. We take pride in being one of the few companies in the world who have brought the best of clinical and digital capabilities to offer personalised patient experience that reflects in consistently high Net Promoter Score (upwards of 65) and clinical audit reports (e.g. CQC - Good)
Being the European market leader, HealthHero is leading the way on shaping the virtual healthcare industry. While the first phase of virtual healthcare started with discrete services like GP consultations, and mental health counselling in Employee Assistance Programme, we are now in the middle of the second phase where we have scaled planned care in case managed multi-session virtual physiotherapy supported by digitally delivered personalised exercise programmes and are about to roll out blood tests and x-rays in the GP consultation pathway. We have now started rolling out of offerings from the third phase of evolution that focus on more planned and chronic care management for conditions like Long Covid, ADHD, and Womens health.
Requirements
Skills/experience:
- Previous bid writer/manager role with minimum 2 years’ experience ideally within the EAP, Occupational Health, Health Insurance or Wellness industry.
- Strong time management, prioritisation skills and ability to work to tight deadlines
- Strong written English language skills and proofreading skills with excellent attention to detail
- Willingness and ability to communicate with internal senior staff during the bid process with specific bibs
- Well averse and proficient with MS Office skills including Word, Excel, Powerpoint, Sharepoint
Responsibilities:
- Working closely and collaboratively with all bid stakeholders including internal sales, account managements teams, and sales support.
- Ability to manage end to end bid process for assigned tenders such as RFPs and RFIs: arrange all tender meetings such as kick off, win themes and pricing discussions, progress status meetings, analysing of bid documents and requirements.
- Ensuring that all tender requirements and documents are completed by the required deadlines, referencing existing bid library materials to compile the bid response and also writing new high quality bid responses, with input from Subject Matter Experts as needed.
- Proofread and edit responses from all bid stakeholders as required, project managing stakeholders and deadlines, submitting tender responses e.g. via tender portals, submitting of clarification questions, responding to any follow up questions from the buyer, handover to sales team to take presentations forward and supporting with the preparation of presentation materials, updating the bid library post tender submission with any new materials created.
- With the support of a sales coordinator, track win/loss analysis, ensuring that the bid process is followed. Manage customer communications during the bid process via email and tender portals, such as raising of clarification questions, responding to follow up questions, arranging presentations.
Benefits
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 25 days holiday +8 days bank holiday and an extra day off for your birthday
- Electric Car scheme
- Cycle to work scheme
- Salary Exchange scheme